"I am a repeat customer but am no longer happy with this company. I am writing this Nov 8, 2006. As you can see, it is a 3+ months since the order date and I have still not received the order. I contacted Imagnan in September by phone and was told of personell problems and promised a prompt reprocessing of the order. This did not happen. They no longer answer their phone in person. They do not reply to emails. I had ordered previously from this company and am very pleased with the bulk ink I purchased. I returned to them because ink I bought from another supplier did not work as well. However, I am not happy with the current unfilled order and will not order again."
"The absolute WORST company that I have EVER ordered anything from. They took 3 weeks to even process my order, NEVER sent me an invoice, a shipped date or responded to my emails or phone calls. Did not know they were a Canadian company, was charged an outrageous price for the actual cartridge. Take my advice...buy ANYWHERE else but here unless you want poor service, poor product and poorer pocketbook."
"Vague Instructions.But after following them to the letter I was still unable to make the product work for me. Absolutely deplorabale refund policy! After patiently trying to contact I Magnan for months following returning the items as per their requirements, I still have not recieved the refund nor any response from the company. Of course I will never purchase from them again in my lifetime."
"Order went smoothly. I got the order confirmation fairly quickly and I got the order shipped and received fairly quickly."
"Ordered from one of Imagnan's ink cartridge websites.
Ordered one ink cartridge for my HP officejet V40. I figured order one and see how it goes, then order more.
As mentioned you get no email from them really.
I received the cartridge and found the circuit film had been ripped by them. So I called. Very strange, I was told that a woman was out - they took my name and address and said they would have a replacement shipped and sent return stickers for UPS to ship the bad one back.
After about a week I hadn't heard or seen anything so I emailed. About two days later I was informed they had shipped the replacement and it should be enroute.
I got it about three days later. It too had it's circuit film ripped!!
I have emailed them telling them I just want a refund. I will just go to my local store and by a cartridge for the extra $10. I have already blown a color cartridge waiting for my black cartridge.
They seem to be well meaning but they either:
1) Have no idea what they are doing (dont understand how a cartridge works)
2) Are very careless about what they refill and ship
3) Figure that most people will just give up the $20 and buy a new one
4) One or all the above?
I predict that if they dont change they will soon be rated right along with Tufshop.com (http://www.resellerratings.com/seller1924.html).
"