"ordered 2 Pack For DeWalt 20V 20 Volt Max XR 6.0AH Lithium Battery DCB206-2 DCB205-2 and still waiting on response phone always goes to leave a message i believe this is a scam company I would not order from this site"
" Placed my first order for ink cartridges and when I installed them the black cartridge showed it was full but the 3 colored ones showed about 1/4 full and when I took them out the weight felt about the same as my original ones that were almost empty. Then I tried to print and I got a message saying low ink.
The response from them is "we don't sell empty cartridges". Not a normal response but I am sure I got ripped off by them and will not do business with them again."
"Cartridges unusable due to being locked to previous printer. Affected 1/4 in pack, at least it is one that is only $15 at staples. Return policy makes you pay shipping, $5, unless deemed defective and customer service doesn't answer questions, just walks you through the same info as on the troubleshooting printout included in packaging.
Conversation with customer service:
____
Hello, thank you for visiting. Can I help you in any way?
Me: Yes. I received my ink cartridges, but one or more state they are HP protected and cannot be used. I cannot find a way around it. What can be done?
Just a moment...
Emily A: What is your order id# please ?
Me: 174350
so, do I return the affected cartridges for exchange/defective, or do I return the whole thing?
Is this considered a defect?
or will I be paying $5/exchange until I get one that isnt' locked to someone else's printer?
Thanks for being so very present.
HELLO? ARE YOU STILL THERE?
Emily A: I AM SORRY FOR THE WAIT
What is your printer model ?
Me: HP officejet 6600
Emily A: Have you done the reset as suggested ?
Remove all the ink cartridges and unplug your printer (FROM THE POWER SOURCE/WALL)
UNPLUG FOR 5 MIN
Me: No, because it recognizes the cartridge as protected, which is not like saying it is missing/no ink
Emily A: PLEASE DO THE RESET
HAVE YOU TRIED TO BY PASS THE MESSAGE ?
YOU MAY NEED TO INSTALL A FULL SET AS WELL
Me: theres a chip on the cartridge that hp has assigned to a printer because that printer owner had the cartridge protection enabeld. but i'm doing the reset
i hope it doesn't hurt my printer because it warned me not to unplug it after removing the ink
Emily A: No worries, it won't damage your printer !
Me: i have tried to bypass the message. however, there's no way to reassign a cartridge after its been "protected" according to a bunch of people online who have the same issue
nope. reset, installed all new cartridges, still gives error message HP Protected Cartridge Installed. Replace cartridge.
Emily A: In order to get a refund, please return them sealed and full to the same address with your order id#
Please see our return policy
Me: I did. I asked is this considered a defect?
or is this considered a regular exchange?
I have asked that question twice now, it is the only question I have asked.
Is this considered a defect? or will I have to pay shipping?
Thank you for contacting us.
Your chat session was disconnected because it was idle for too long.
____
So I won't be purchasing from them again, and I won't be exchanging them, because I might end up with the same problem and a $5 fee each time."
"Excellent supplier, great !"
"I ordered 2 sets of black and colored ink thinking I'd save some money! Boy was I wrong! The ink won't take to the printer because it is crap knock off ink that might work with your printer but it would not on mine! The tell you it is money back guarantee! It is not, as they charge you for return. If you open it and try it it in your printer, then they don't accept the return! Contacted my credit card company to no avail! Said they are legit! Not so! Crap was sent from a private resale foreigner xiaygan ****!
Whatever you do, stay away from them! Cost me $120.00 and nothing I can do with this crap!
I will be going on many sites for a long time to bring this to everyones attention!"
"Have been ordering my ink for years, always fast and quality products. Keep up the good work !"
"Inkojet sent me the wrong ink cartridge, Which I can see happening at times. But when it comes down to returning the wrong ink cartridge. They do not return your calls, which I called 3 or 4 times and left a message. I have e-mail them many time with the order number and why I'm the ink cartridge. I get a e-mail back from them, they want the order number and why I'm returning the ink cartridge, Did not seem like they even took the time to read my e-mail. But any way I did fine a better company, And I just take the lost from Inkojet."