"The website had a few glitches during the purchase, but seemed to do its job. I had questions about the print head I was buying and the company answered intelligibly and truthfully. I am in the USA and the vendor is located in China, so email responses are on a 12 hour delay or so.

I was promised delivery in 3-7 business days. I ordered the product on Wednesday and received it in 4 business days on Tuesday, making their estimate accurate.

The same part in from a local reseller cost over $1,200 but I was able to buy it from Inks Factory for about $711 including expedited shipping!

The product arrived well packaged. I've installed it and it works flawlessly. I will definitely buy from here in the future."