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Verified
4/5

2004-04-13

"Purchased an Innopocket case for my Palm Tungsten E. Arrive last night and it is great.

Shipping took a little longer than I would have liked, but when I looked into it I realized that Innopocket was in Hong Kong... no wonder. I think Innopocket should be a little bit more open about where they are and ALWAYS use a shipping method with tracking.
"

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Verified
5/5

2003-10-20

"Absolutely great customer service. I emailed them asking if a current case would fit my Toshiba e355. They were prompt to email me back. They let me know they were going to be releasing a new case that was designed for my pocket pc.

They even took the time to email me to let me know when they did release it. I ordered it immediately.

Shipping was extremely fast eventhough they are not based in the United States. I spent the extra money for Fedex shipping(not expensive at all) and I received my case three business days after I ordered.

Quality case and great customer service. Couldn't ask for anything more from InnoPocket.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process