"I ordered 2 rings for my girlfriend and I so we can get engaged, and they arrived fairly quickly, given Covid, and they felt heavy (like they weren't going to fall off easily) and made out of a good strong metal (Tunsten Carbide). Very happy with the quality and the service.
Thank you. "
"Great service and great quality ring."
"Good delivery time - tiara pleasantly heavy - was missing a gem- got in contact - they were really lovely and sent me a new one free of charge. A lovely gift in a crazy time. Really excited for our wedding now "
"Good timing item order delivery thanks!!"
"I have ordered wedding rings for my husband and me, my husband had it bit big so I ordered new ones and send the bigger back, got refund right away and we are happily married with correct ring sizes. Thank you."
"Size was perfect.
Looks fantastic and feels fine on finger.
I was concerned it might slip & slide as it's so smooth, but it doesn't.
Very happy with this ring. A+++"
"very pleased with the items. Good value for money. "
"This is my second ring I’ve bought from this company. Takes about 2/3 weeks For delivery but it’s worth it! "
"I ordered matching his/hers wedding bands. Even paid Air Freight...which they don't honor. "Shipped" from China. Then there is the wait because of the Pandemic. False tracking information all around. Some time later they "cleared customs" then went ghost. Suddenly they "arrived" in Kentucky. ( I live in Georgia) where for 13 days they sat. For some reason they then end up in New Jersey. I email them constantly as 011+ Bulgaria phone number doesn't work. I am told the rings are finally in GA. However according to the convenient app, as of July 6 they are pre-ship to GA. They won't cancel my order nor refund money since the package has passed through so many hands, no one will own up to where they are. I will do my homework before ordering anything online again. Bet I will never ever order from this joke of a company again."
"Ordered a set of two string and leather strip bracelets. They cinch to your wrist by a string that ties off the ends of the 5 inch string and leather strips. One came apart immediately. A pile of 5 inch string and leather strips. The offer from the company was to return the items, at my expense, to Bulgaria, and once confirmed received they would issue a refund. Proceed in business of any value with this company with that knowledge. They do business here in the USA but require you deal with Bulgaria if things are wrong or defective, and you will be shipping things to Bulgaria at your expense, awaiting a resolution. "
"Easy to order, rings are superb quality and are exactly as stated on the site. If anything, they look better in hand than the pictures do justice.
Quick delivery. Highly recommend."
"Ordered Songmics French press for $50.00. Instead received cheap Mira knockoff priced at 22.00 at Walmart. Shipping was very slow. Company said it was because we chose the free shipping option. However, once the item was finally picked and shipped it arrived within 24 hours. Clearly shipping was not the issue. Company agreed to full refund, saying they could not control 3rd party selling. Very poor experience, avoid this seller."
"A Christmas gift. She was as happy as she was surprised. These were quality at a good price. Packaging and ship time was excellent. I am very satisfied customer!"
"Finally Ordered two rings that I had been looking at for many months. Ordering them was simple and they were delivered in a very timely manner. The quality is excellent. And I just love them. "
"I was more than pleased with my purchase. Would definitely buy from Innovato Design again."
A rep from Innovato Design, InnovatoSupportTeam, has responded:
“Hello David,
Our company does not sell any "Songmincs" products. In fact, I don't even recognize the brand. Maybe there is a similar product, but another brand you found somewhere else? I've checked our support system and I see you were disappointed about the quality of the product and our agent helped you to return and receive a full refund. We are sorry for the inconvenience, but as I said, we don't sell such brand or any other (except a few private labels and our own brand).
Deso”