"nothing ever happened with the catapillars. i think they were dead from the beginning. "
"I am completely dissatisfied and disgusted with this website. Customer service was not helpful and uncooperative.
They changed by overnight delivery to a 2 day delivery ( which I don't know why,) but was reassured that I would receive it on time. (These larvae were being included in a Girl Scout Gold Award Project.)
However, when I called to find out where they were in shipping, I was told that I had requested the 2 day delivery and then didn't receive them until after I needed them. I tried to speak to a manager, but was referred to someone's voicemail, of which I never received a reply. When I called back, the customer service rep hung up on me. When I called again I was put on hold, to be disconnected. Needless to say I would never order from this company again. Also, out of the 3 cups I ordered, one cup's contents were dead, one had only caterpillar, and the other one were already adult size. So much for teaching the butterfly lifespan cycle. I tried to call back to try and get another cup with live specimen and cannot get through the line. It's always busy or it's a very long wait. I will order a cup of five larvae from another company."
"Good. I was disappointed that the sticker stating the package had LIVE INSECTS was covered by the postage sticker. The caterpillars were left outside in the 100 degree heat. Had the mail carrier seen the sticker, they would have hopefully rang the bell. Same thing happened last Summer. Maybe I should start ordering in the Spring instead."
"I've gotten these butterflies before from you. Always satisfied with the results. Although the price seems a bit high for some bugs. I wouldn't have bought them had I remembered the price before I talked them up to my 4-year old daughter.
Good "science" project though...the little ones are very excited about them."
"We have ordered caterpillars for the past 4 years and have had success and a wonderful experience each time. Our children love to watch them grow and set them free."
"They are lovely people and very prompt. My students and I are thrilled with our bugs. Thank you for asking!"
"My students enjoyed studying about butterflies and watching the stage! I even purchased one for my grandson! "
"They were here before I knew it... all the insects were alive and well and they were delivered in a timely manner."
"Came quickly Granddaughter was thrilled She is watching and learning about the growth of the ladybugs"
"The web site for Insect Lore was easy to use. The delivery was timely. This is the second time I have ordered from Insect Lore and it will not be the last! What an exceptional business."
"Great! Arrived in the amount of time stated. All the catipillers were alive and we were glad the package contained more instructions as they were lost out of the original package, now we can't wait for them to form thier crystalist and turn into butterflies! "
"Our experience with Insect Lore was great. Their site was really easy to manage and place our order. The Butterfly caterpillars came very quickly. We are on day 8 and all 5 of our caterpillars are on the top of the container forming into their chrysalids stage. Our 3 year old daughter is loving to check on them everyday. We will definitely be doing this again. Thank you for such a great product.
Tori Carrillo "
"My son was excited to receive a gift from insect Lore and waited daily for the post office to deliver the live caterpillars. So far, we have received two dead shipments and are still hoping for one to arrive with live caterpillars. Overall, a very disappointing experience. "
"Wonderful!! My kids are so excited!!"
"It was such an awesome experience to see a caterpillar turn into a butterfly and especially amazing to see my 5 and 3 year olds faces throughout the transformation! We now have 4 beautiful butterflies that we will release. The instructions and timeline for each change were on point! Excellent product!!!"