"I also fell victim to the £20 "re-stocking" fee. The whole process wasn’t great with Insight, from follow a Google shopping ad for a 500GB SSD hard drive which in fact lead to the 250GB version which was selling for a few pounds less than I could buy the 500GB from Amazon.

Unfortunately, in my haste to purchase the item I clicked on the cheapest Google shopping ad and didn’t double check the size on the website and purchased it.

Having quickly realised I had purchased the smaller drive I quickly sent an email to cancel the order which bounced back as undeliverable. I then sent a support ticket though the website requesting to cancel the order and stop it going out. Support came back and said they would try and stop it if they could, I made contact about 20mins after purchasing.

Checking their FAQ’s on the website it clearly states an order can be cancelled before the order moves to 'Order is shipping' status which happened 22hrs after I placed the order and therefore should had been cancelled as per my request within 20mins of ordering.
https://www.uk.insight.com/en-gb/information/help

Anyway, the order got dispatched and I’m now facing a £20 restocking fee even though I requested the order to be cancelled. My advice is be very careful when ordering from Insight everything looks to be more expensive than Amazon, and had I purchased from Amazon I would have been able to cancel the order within minutes or even return FOC without a restocking fee. The 500GB SSD drive I actually wanted is nearly £30 cheaper on Amazon, be carefully when purchasing through Insight Direct (UK)Limited especially if following a Google shopping Ad as it could be leading to the wrong product! Will never deal with this company again or recommend.

Do I except paying £20 restocking for an order I quickly asked to be cancelled and you sent anyway! NO
"

"Excellent pricing on Apple "

"after numerous email exchanges, i received the necessary detailed product information. the questions were precise and clear but the answers were not forthcoming. the agent was very persistent and answered all emails quickly but what could have been one or two exchanges turned into 7-8 over several days. i do appreciate that the information finally came through."

"Needed a fail proof/near fail proof mobile mode to save the important files for clients & our design team. This will work wonders!!!"

"Always delivered on time and very reasonable priced!"

"been watching monitors you found the right one for me "

"I called PCM to find out how to send them our certificate indicating that we are a non-profit and all I got was the run-around. I went ahead and made my purchase but it is doubtful that I would buy from them again."

"Forgoten password email not sent after 4 attemps."

"Very difficult to find the items you're looking for. Otherwise ok."

"a seamless order process "

"found item i needed fast and easy"

"I checked several other vendors, and other than MacMall none had it in stock. I will gladly pay a few more dollars to avoid a 2-3 week backorder."

"6th Mac purchased in past 15 years. Nuff said"

"Great experience and great prices!! I definitely recommend! "

"Found a pc motherboard on mac mall. Who knew?"