"BUYER BEYWARE! SCAM! Terrible service. Sent wrong items which were also damaged and never corrected the issue. Website said vinyl was on pink color but they sent black. Told me the replacements would come from their distributor. 3 months later, nothing and no reply to my follow-up emails. SCAMMERS. BUYER BEWARE!"
"Made an order on September 23rd. On the 24th, they sent me an e-mail stating that all of my items were not only out of stock but "out of print" from their distributor and my order was cancelled.
Problem #1 - Some quick research showed that at least half of the albums I ordered are still in print
Problem #2 - Some of the items I ordered were in stock when I bought them. So they lied?
Problem #3 - A few days after making my order, the card I used to make the purchase was compromised and used to make fraudulent purchases
Insound is everything negative about the resurgence of vinyl, personified. Overpriced albums, exorbitant shipping costs, terrible customer service and an apparently unsafe checkout process. If you want to buy new vinyl without a thousand headaches, go with a different retailer. PS they offered absolutely nothing to compensate for cancelling all 5 of my vinyls"
"Insound had the best price for a pricey item I was looking for. The thing was both expensive as well as hard to come by, listed as back-ordered with Insound as with other sellers. After I placed my order, I asked about the expected timing for it. They responded within a day with helpful information, and they were friendly as well! The item was re-stocked sooner than I had expected and was shipped very promptly. I found their service overall to be among the best I've had the pleasure to deal with, and I enthusiastically recommend buying from them."
"Easy to shop from, but they lost an LP in the mail once. Thankfully, they sent me another copy."
"I ordered a CD from Insound on 9/7. On 9/8, I received an e-mail saying that my order had shipped. However, when my package finally arrived on 9/17, the shipping date on there was actually 9/14. So, Insound didn't ship my package until 6 days after they told me they did.
I sent them an e-mail inquiring about this. They told me that my package had been returned because of insufficient postage, so they had to re-send it!!!
Three problems here:
1) They didn't put the right postage on my package.
2) They didn't inform me what had happened so that I wouldn't be left wondering why my package hadn't arrived.
3) They did absolutely nothing to make things up to me. "
"WOW! Lots of rare CDs for great prices. I bought MC Lars Horris' Radio Pet Fencing from them on Oct. 2nd and received it on Oct. 6th! The only other place I could find the CD in stock was at Amazon from a third party seller who wanted $70 for it used! I got is for $15 new from Insound. Shipping was very fast and only cost $3! Very, very highly recommended. Thank you Insound!"
"I love love love ordering from Insound. They have the hard-to-find items I look for, they have outstanding customer service, and they deliver on time.
I have never had a problem with them and have always received prompt responses to my inquiries. And they have a sense of humour, very very important!"