"Purchased a necklace ($14.99) and a phone cover ($14.99) as birthday presents for my niece. The presents didn't turn out to be what she wanted. I called Inspired Silver to ask about a refund, I was told to put the items in a padded envelope and they gave me a return address. Nothing was said about"tracking numbers". I waited 2weeks and did not receive a refund. Called the company and was told they have no record of the refund and they need the "tracking numbers". In her info about a refund nothing was said about tracking numbers. At our post office you can weigh your package pay the amount the machine requests and drop your item in the slot. LONG STORY SHORT I AM OUT $30.00 BECAUSE I HAVE NO TRACKING NUMBERS. Unfair policy and terrible company to do business with."
"I ordered a couple pieces of jewelry over a week ago and have not received them. When I called the customer service they appeared to be repeating from a script "the order has not yet processed". I will never order from them again. I ordered from Berricle the same day and got my order the next day."
"I put one star but they don't even deserve that , their customer service is horrible, they lie to you and make up stories, they are very disrespectful and don't help you at all, they did not even created the label in my purchase and sent me to go to usps (where i wasted 2 hours)to re-route my purchase because they put the wrong address, stupid Jordan's supervisor did not know what to say that she chose to say "I'm not going to discuss this with you". not professional at all will be also calling the BBB and Duns and Bradstreet"
"They are both so beautiful!! I received them in a week's time & am very happy with my purchase!"
"Their items are cute but they fade (Pave Heart Charm Bracelet) and the inscription is just a sticker that peels off. I also bought a ring (Gold 2 Carat Pear Cut Wedding Ring) and all the crystals came out of it, they replaced it and the crystals fell out of that one too. "
"I ordered an item as a Christmas gift. two weeks after it was ordered it stil hadn't been shipped so I requested it be canceled. no response. I contacted them through facebook page to cancel my order.They blocked me from commenting. created dispute with paypal. They shipped the item anyway and since they shipped it, paypal didn't even care that I'd canceled the order and closed my dispute as well. so 3 weeks after Christmas I have a completely useless gift and no way to get my money back. oh and the item I ordered looks nothing like what I got."
"i order item for my granddaughter on dec 12 th was told i would have it time for Christmas did not get item until dec 31 very poor service very upset and they do not seem to care they sent me email and congrats your order is on the way even though it missed Christmas how is that good. two they lie they say items ship from vegas that is a half truth items originally ship from over seas to Vegas then once they arrive in Vegas they are sorted and reshipped to the customer making folks think they ship from the us that's scam they do not answer emails cannot talk to them by phone i advise do not use this company at all some folks here never got there items are still waiting. if they lie about where the items really come from what else do they lie about? this is is a fly by night company bad reviews ever where. they say they have a triple aaa rating with bbb thats a lie"
"Please don't order from these people they will take your money and never send anything .They won't respond other than to say they received your inquiry and Have a nice day . I have emailed called messaged and nothing . It's nothing more than a fake business taking your money . It's been 17 days ."
"I ordered 4 bracelets for myself, my sister and my two nieces on December 15, 2018. I received a tracking label email on December 17, 2018. I checked on December 21, 2018 to see what was going on. The items have NOT BEEN MAILED. I continuously called them, emailed and messaged them on Facebook. They have actually BLOCKED me on Facebook. I have filed a complaint with the BBB in Las Vegas. "
""Wish I had checked reviews before ordering from this company. Ordered several pieces as Christmas gifts within enough time for them to arrive before Christmas. Received an email stating it was shipped on 12/17, yet tracking info says the USPS has not received the item. It is the day after Christmas and after waiting over 30 minutes for a customer service rep, I was told that the package is in the shipping department but has not shipped yet! When I asked to cancel my order, I was told that they could not do that because there was no way they would be able to find my package in the shipping department. I informed the Rep that this is the same thing I was told when I called on the 21st. She was so nonchalant about the situation. I asked to speak to a supervisor only to be told that there wasn’t one available. And that the notes shows that a supervisor called me on the 21st but didn’t get an answer. Which is a total LIE because I’ve been looking for that call. THESE PEOPLE ARE A RIP-OFF. They have no sense of customer service. I gave them 1 star only because 0 stars was not available as an option.""
"Inspired silver is absolutely awful. I placed s Christmas order weeks ago. The order status says shipped. It took hours to get a customer service representative on the phone. I received the same status on two calls. Your order is in our shipping department waiting for the postmaster to pick up and it will arrive . I explained to the Rep I heard the same story before. She assured me my order will go out next. I’m bummed to report the same status this morning. Still stuck in shipping. I think this company is a scam. Do not use this company."
"For the price/quality is subpar. Purchased 2-3 day shipping and got it in 8 days. When asked to be refunded the money I spent on shipping was told no because once the postal service got the package it took 3 days. Why did it take 5 days to get to the post office? And what's the point of giving you extra money to receive my package if it doesn't get to me in 3 days? Will never order from here again."
"I purchased a bracelet in Feb. 2018 and the picture inside the heart on the bracelet is peeling off AND the silver coating on the bracelet is coming off. Today I contacted Customer Service AND a Supervisor who said "Sorry", there's nothing they can do for me as they only have a 60 day warranty. I only wore this bracelet appx. 6 times. Terrible! I have costume jewelry and they look beautiful. All Inspired Silver wants to do is take your money and do nothing in return. Don't waste your time and especially your money. "
"I placed an order on 8/18/18, received an email on 8/20/18 saying my item shipped. Here it is 9/2/18 and still no tracking info because it’s never actually been shipped! This was an in-stock item, shipping said 7 business days. I called customer service a few days ago and was told 14 business days, which is NOT what is stated on the website! I’ll be reporting them to the BBB, I suggest others do the same, then maybe they’ll give a damn about their customers. Scam site, but sure took my money in a hurry! NEVER AGAIN"
"Not sure how or why the ranking is 1 star I ordered and received my products quickly I was happy with the quality but then again the items are $10 it's not lifetime jewelry. They were great for the event I had them for. "