"I was a returning customer and I had previously recommended this company to other friends. This is the first and only review I have done of a business and I feel that other customers have a right to know how this company views and values it’s customers. Quite simply, the worst transaction and customer service I’ve sadly encountered.
I ordered a belt on the 14th December 2015 and the money was taken from my account on the 16th. I was working away at the time and tried to chase up this order 3 weeks later on my return as I hadn't received my item.
After numerous unanswered phone calls and emails I decided to open a dispute via PayPal about the item. 4 days later I received a phone call from the owner of the company saying that there had been a clerical error on the website and the belt would be made the next day and shipped ASAP.
I explained that I was leaving the country again 8 days later on the 29th Jan and he promised that the item would be with me before I went and I would receive conformation when the belt was shipped.
?I received no email and so decided to drive down to the business premises over an hour away on the 28th Jan to find out face to face where my product was. I was told that the item had been shipped the day before on the 27th and was in the post to arrive the day before I left. While I traveled back home after this visit I received an email saying the item had been shipped.
Once again, I didn’t receive my item and so left back to work without it, frustrated and lacking an item that I had paid for almost 7 weeks before.
Checking the tracking number given to me I can see via the post office that the item was really shipped on the 1st Feb!
I had travelled down to the business for answers and was lied to face to face by the owner about the order.
I will never use this company or any other company related to this one again and would encourage anyone else to do the same. Yes I’ve been happy with their performance in the past but to be constantly lied to including face to face after i’ve taken time and money to go and see them about something is unacceptable from anyone let alone a paying customer. Half the time, if a mistake is made we’d all be happy with the truth and a sincere apology not further lies.
Avoid at all costs and use a business that values its customers."
"Placed an order 6 months ago. Still no order recieved.
One month after order phoned and was told buckles out of stock.
Five months after order, phoned and was told goods would ' be with me by the end of next week....That was two weeks ago.
What more can I say - LIES"