"As you can see, a lot of people complain about thise reseller. I ordered filters, and didn't have any feedback in week. So I asked for details about the status, and they where just saying someone will contact you. 2 mounth later, I same thing, asked again the status. Then I just reply if I needed a refound since I don't have any feedback from them, they have just understand to cancel and didn't confirm with me nor telling me I'll not be refund for the shipping cost. They refund me, but without the shipping. They just saying if still interested, place a new order ! No way I'll do that again !! I've lost a lot of time (30 emails) and money (40$) and they treat you like garbage. Sorry but those kind of compagny should not exist."

"Horrible company. Classic case of putting the bottom line way ahead of the customer. Purchased a battery online on May 3rd for $48.00. Used a credit card. Sale consummated. Confirmation email received. Almost a week later I get an 'oh by the way' email stating, 'Our inventory manager has informed us the price of this battery you ordered has increased to $89.99 each'. Nowhere on their website or confirmation email does it say prices subject to change. So I called the company. Was willing to split the difference as I needed the battery ASAP. They wanted no part of trying to make me happy. Horrible company."

"They sent me the wrong product and because I unpacked after 30 days, they wouldn't give a refund, but want a $250 restock fee, with the remainder as a credit. They claim the policy is on the website, but it's not (or it's well hidden)."

"This problem wasn't caused by COVID-19 delays.

I ordered a box of 12 PAR (built-in reflector) lamps. They arrived, but 2 of the 12 were defective. I blame it on poor packing. The manufacturer supplies them in a case of 12; Interlight shipped it in that same case with no additional material to absorb shocks during shipping.

I reported this to Interlight, and was challenged. I should send photos, Joey said. Photos of what, I asked. They're light bulbs! The glass is intact, but the filaments are broken. Joey asked for a close-up shot of the filaments. That's not possible since the lens is not clear, I explained. Again Joey challenged me. How do I know the filaments are broken? I explained how I tested with an ohmmeter and it read infinity rather than 7 or 8 ohms. Did I try plugging them in, Joey asked. Sure, but they don't work. After five email cycles, Joey still refused to believe me, and told me to return them. I complained that I don't like being called a liar. That's when Levi stepped in. No, he wasn't calling me a liar, Levi said. It's company policy that defective products be returned. But the cost of returning them is almost the cost of the broken bulbs, I countered. Don't worry, Levi said, if they were indeed defective, I would be reimbursed the cost of returning them, and they would send replacements. I very much resented that Interlight did not believe me, but if they were willing to pay for my sending them back, OK. So I sent them back.

To their credit, they did ship me two replacement bulbs, but what about the reimbursement for my shipping the broken bulbs back? And so we started a new argument. No, we never reimburse shipping, Amber says. I quoted the exact sentence where Levi promised to reimburse my shipping, "If once you send the bulbs back and we determine they were defective you will be reimbursed for your shipping to us and a replacement will be issued for your bulbs." Oh, no, Amber insists, "there is a huge miscommunication. We do not ever reimburse for shipping costs".

And so there we are. Are they cheats? Are they liars? Are they just incompetent? You decide for yourself. I claim they are all three.

Note that I am not angry that 2 bulbs were bad. Mistakes happen, especially when stuff is shipped across oceans from China. Light bulbs are fragile, but Interlight's business is light bulbs! They know they are fragile. They know how to check them, how to handle them, and how to pack them. And they know how to stand behind their product. But they don't. Instead they challenge my statements. What I'm angry about is their treating me as, at best, a fool, and at worst, a cheat.

Take your business elsewhere. There are lots of NOS (new old stock) PAR bulbs on eBay, made in the USA in the 1990s by GE and Sylvania, and the sellers back them up. Why pay to be abused and lied to?
"

"I ordered lights from this company to seamlessly integrate into my existing studio setup. I bought particular bulbs and was shipped "replacement" bulbs that are a different colour temperature and wattage, and also cost 1/3rd of the price.
I was charged the full price of the more expensive bulbs that I ordered, and when I called I was first told that I would have to send the wrong bulbs I received back before I could get the correct bulbs, and then I was told that they don't have the correct bulbs and don't know when or if they will.
This is a bait and switch scam. A quick look at yelp and the better business bureau will corroborate this account."

"These guys are running a sham operation. What they advertise has no relation to what they ship to you. Ordered a large number of Verilux full spectrum A21 light bulbs. What I received in the mail were generic, no name, A19 light bulbs that were not even full spectrum. They refused to pay for return shipping. I am reporting them to BBB for fraud."

"They went out of their way to help me during the Coronavirus crises. Thank you thank you thank you! I can't emphasize how much they helped. I couldn't find an item and they helped a ton. I am not rich and couldn't afford the item. After a quick connection to the supervisor, they made it work for me. This is just a good company that does good things.Thank you!"

"This could be considered stealing
The company (Ron Davis ILC or Interlight Specialty Bulbs) owes me $41.92 or a Sylvania & WKO DHX DLS 21.5v 150W PROJECTOR LAMP .
"

"Gave sales person over phone part number and he sent computer superseded part number without physically checking the specific wiring order I required for my application. i even asked him to put his eyeballs on it to make sure part was correct, he lied and said he did then sent me the wrong part."

"Interlight was extremely easy to work with. I had an issue with ordering the wrong bulb. They replaced it with the right one at no additional charge. I highly recommend this company. "

"I will not order from Interlight after receiving 1 of 3 ballasts that was bad. To get my $39 refund ,I had to pay $18 to ship the ballast back."

"I love dealing with this company. They found what I needed quickly and sent it right out. I love their prompt and friendly customer service. I am so happy I found them!"

"Two months ago, I ordered LED lights and I was surprised when they arrived within 24-hours. I wasn’t expecting such a quick turnaround. Interlight is a serious company."

"Great price on a net bulb for my old 8mm projector"

"I love Interlight. They always help me whenever I have a problem. My order arrived broken, Interlight was kind enough to overnight me a new bulb at their expense. Thanks so much, you guys are awesome!"