"I had a ZipCDRW that died of hardware failures. I contacted online support repeatedly, and they talked me into replacing the product instead of RMA'ing it because I would have to pay about $80 for a refurbished RMA.
I bought the SuperDVD USB instead, for about twice the cost of doing an RMA. It took them a week to actually ship it, and 12 days total for me to receive the product. It successfully burnt 4 CDs and 2 DVDs, then died of hardware failures.
Spent much time with 1-on-1 chat and long-distance phone support and email support. They determined that it was a hardware failure, and decided to RMA the new drive. I gave my credit card information for advanced replacement, and it took a week to get the replacement.
The new drive burnt a couple CDs and 1 DVD correctly, then quit burning anything. After spending much time with tech support (1-on-1 chat, long distance phone, and email) and trying everything they suggested, I downloaded NERO Demo to verify if it was hardware or software. NERO worked fine (though only a 2-week demo), so it was HotBurn that was the problem.
It is now the 9th of Feb, 2-1/2 months after the initial purchase of the new drive, and it still does not work. I expect to hear back from IOMega Tier2 tech support at the end of the week. If they can not fix it, they are going to return my money."
"I purchased an internal Supper DVD Writer from them recently. They had the best price and even have a rebate offer happening currently to make it even cheaper. It arrived quickly and great condition. I just wish they allowed money orders as a payment method. I might buy a Zip drive from them too. "
"This purchasing experience was an absolute nightmare. I first placed my order for Zip disks on September 10th. According to their website this product was in stock and should have shipped that same day. I forgot about my order for awhile (was on a business trip) and ended up calling Iomega back on September 29th. At this point I was unable to login to my account and the disks still had not arrived. It turns out that my original order had been cancelled and a new order had been submitted but never shipped. My account had also been cancelled and a new mystery account set up. The customer service agent proceeded to cancel this mystery account and create a third account. She also cancelled the second order and placed a third order with next-day shipping. On October 6th, I called again. I still had not received my shipment and was unable to login to my account. The customer service agent created yet another account and order, cancelling the existing one. On October 8th I demanded to speak with a manager. He told me the only individual who could assist me was in their corporate office in another state. He said he would call me back, but never did. When my account was originally created in early September, I had received an email from that individual in the corporate office. So, in desperation, I emailed her directly and received a response back. Finally, my order is really shipping. I'm back to my original username as well. Despite the efforts of the kind individual in their corporate office, will I ever order from Iomega Direct again - NO!!!"
"I'm not very happy with Iomega (Direct). They had a good clearance price on CD-Rs on their Web site, which stated that the item was in stock. I received an order confirmation that said the item would ship the same day. Then a few days later I receive a cancellation because they're out of stock due to "high demand," despite the Web site stating the item was in stock when I ordered. And THEN later the same day I receive another order confirmation. WTF?"
"I arranged for two RMA's for two Zip drives on March 8th. Only one of the drives has come in at this point. When it did come in, there was no numbers that matched up with any reference numbers I had from Iomega so I couldn't tell which drive this one that came in was for. Now I have to play vendor tag to find out where the second drive is."