"I’ve ordered products from iron dragon for years, but have had problems with my last two orders. Both times I contacted customer service and both times received no response. I was forced to find another vendor. "

"Took them a week to respond to my emails and they basically won't even answer a simple question about what they sell. I would highly recommend avoiding this company as they are not just unprofessional, but refuse to offer any type of service. This is the worst customer service I have ever had while ordering something online. There are a lot of place that sell the products that they do with much better service and they will answer simple questions like "order status" questions well within a week and not give you a rude response when they do write you back. Waiting a week for a rude response is absolutely insane.

All of my emails were nice and professional as well, but after day 5 of emailing them (business days, not including a week) I explained I was getting frustrated. That is when I got the very rude reply back. Since they won't even reply to me asking for a refund I'm now having to go through my credit card company to solve this. Now, I have to wait to get my money as they won't answer any questions about a refund and canceling the order."

"IRON DRAGON is a model for impeccable customer service that exceeds anyone’s expectations. Order fill time appears to be same day. Mailing is immediate, by Priority mail.

Customer infatuation results from the terrific attention they give to customers.

Iron Dragon has a solid reputation; now I understand why. They have a new customer for life.
PRM"