"I placed an order from Buy.com on December 2nd 2012, I bought this Cross Edge Pink pens for a Birthday present (the birthday was the 15th), so I received a totally wrong (and cheaper pens), I called the store the next day, they admitted that they sent the wrong items but they said there was a mistake in the website pricing so they couldn't sent me the product I wanted if I didn't pay MORE MONEY, I told them that then they were lying but the representative told me that there was a Buy.com mistake, so I called them and they told me that even though when she went online she could see the same item in the same price, they told me they would contact the seller co fix the situation and everything would be solved by next Tuesday (the 11), I waited and nothing happened not even a phone call nor an email. So I called back on Saturday the 15th (the birthday date) and they again told me that they were going to call me back the same day. Today (the 17th) I had to call back and they finally told me that there was nothing that they can do, that the Pen I wanted was even out of stock (lie) and that I would have to wait some more days to get a refund...I won't ever buy from this liars site again, I have been buying from Ebay several years and I'VE NEVER HAD any issue with them. My biggest mistake trying "new options". Thanks for nothing Buy.com and Ivrs Luggage."