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JCL Company Limited

6 reviews
2.50 / 5


Please note: It appears that this site may no longer be active or is now pointing to a domain unrelated to the original business. As a result, we have temporarily suspended organic review collection for this seller.. Click Learn More if you have any questions.

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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
5/5

2005-03-30

"This company is one of the largest importers of Lian-Li cases and I have used them extensively for all my Lian-Li products over the last couple of years. They buy shipping container loads and if you have ever been to their warehouse it is simply breathtaking to see Lian-Li cases piled to the ceiling!

I wholeheartedly recommend anyone to purchase from them or one of their dealers. They have the ear of Lian-Li and influence product design and manufacture as they make semi-annual visits to the Lian-Li factory as well.

If you want a green, purple, blue, or red Lian-Li case, JCL Company should be on your very short list of places to buy from. They also have a retail webshop called Silver PCS at www.silverpcs.com though I usually just call and w/c what I need :)
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2004-03-15

"Lian Li put me in contact with JCL to help with a broken power button. I called JCL twice with no result. The second time I was put in contact with a CRS and told I needed to talk to a Sales Rep. She took my name and number, but the rep never called back. After numerous follow-up emails I have been basically ignored."

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Verified
5/5

2003-11-14

"I ordered a Lain-Li case which New-Egg did not have in stock. The price was high but they were the only place I could find that particular model. The case was shipped on the second day after I placed the order. There is no order status information online so for two days I was not sure when it would ship. They did send a tracking number in an email once it shipped. The case was brand new (I checked, other reviews said this was a problem). Overall a pleasant experience, I would order from them again (if I can't get it from NewEgg)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2002-12-12

"Bought a Lian Li case that turned out to be previously opened since it was badly scratched and had fingerprints on it. After some wrangling, I was able to return it and promised that I would be fully refunded for the price of the case ($180) and no shipping. I later found that they had deducted 15% off of the full $180 because they said this was their policy. I was consistently in contact with the salesman who sold me the case and he refused to refund the full amount after saying he would. So, I'm out the cost of shipping to and from my home as well as the additional 15%. This has been a very costly experience considering the problem was not mine at all. I've done more than a hundred purchases online and this is one of few times where I actually found myself screwed by the reseller. Stay away from these guys if you haven't gotten the idea already. My next stop is to contact the BBB to see if I can get back the 15% which was not refunded."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

1/5

2002-06-14

"I purchased a Lian Li case and found it cheaper elsewhere. I called to pricematch it and was given verbal confirmation of the pricematch but later emailed and told it would not be accepted because the other vendor had increased his price, EXACTLY 1.99 more than what i had paid. FUNNY EH? and I was accused a liar aswell. Well since they distribute the lianli cases im sure they had a talk with the other guys about their pricing.

I dont like being toyed around with and will probably never shop here again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
N/A
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-05-08

"Small order of Lian-Li EX-10 I/O adapter...Jack was pleasant and helpful...modified sell price and shipping that appeared on website.
I want to order again if only to express thanks.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process