"I ordered the Homestead Table Lamp from Woodland Creek's Log Furniture Place. I ordered it because I was sent an email from them on December 14th (still have the e-mail), advertising that this specific lamp was on sale...I ordered it on the same day I received the email.
It is advertised as taking 5 to 7 weeks. After 6 weeks, I called them to ask for a status of the order. Since I called on a Saturday she was not able to get me a status till Monday (yesterday). Monday came & went & I heard nothing back. So I knew something was wrong and called them back on Tuesday (today). At that point I was told that the item was "Out of stock" & it would be another 4 weeks!
First, why did they e-mail me a False Advertisement?!!! If it was "Out of Stock" why did they send me the e-mail advertising this lamp on sale...and advertising (even today) that it is NOT "Out of Stock", that it takes 5 to 7 weeks?!!!!
Second, in the 6 weeks I was waiting for my order they couldn't have told me that it was "Out of Stock"??!!! That is just unacceptable and extremely unprofessional to not let your customer know & to let your customer wait 6 weeks & only telling your customer it's "Out of Stock" AFTER the customer calls back to ask for a status of the order!!!!!!!
I think it's possible they never filled the order in the first place, that it fell through the cracks...but they told me it was "Out of Stock"...so if they didn't order it, then they lied to me about it being "Out of Stock"!!!
Either way, whichever of the above scenarios it is, it is totally unacceptable and can't believe they run their business this way and in either scenario is unethical & unprofessional. I requested a full refund which I hope they will actually follow through with in the 3 to 7 days I was told... and I will not buy furniture or anything else from them in the future. I will go elsewhere."
"I paid a fortune for a mirror like they show on their site (Beartooth Aspen Cheval Mirror with extra character). They show a picture that has a mirror of at least 18" width and a total width of 28.5". Mine arrived with a mirror of 9.5", enough for a skinny 12 year old to see a reflection. They say it rotates so that one can use it as an aid when dressing. When unscrewed, mine rotates parallel to the floor and that is the only position it will hold. When I complained, their representative Chase Stevenson justified it because it was made to the specifications. He ignored the fact that it wasn't functional."
"Go to another site and ensure the builder is in house and your not dealing with a resaler!
Like one of the others already posted, I ordered a CalKing bedroom set and the bed frames were too short, the floor supports were too short and the middle stiles were not log as the videos show and tout. The customer service and sales teams seem to think this is not a big deal even though their video states it is!
I like their furniture but for the price, I expect better service and attention to detail! I'll look at other "dealers" when I furnish my other 3 bedrooms. "
"I ordered and paid for a reclaimed wood dartboard cabinet on 8/21/19. The website stated it takes 2-4 weeks to build and another 1-2 weeks to ship. On 9/29/19, I called and left a message asking the status of the order. Two days later I get a phone call stating that their supplier can't build it in the color I selected. I receive this information over 5 weeks from when I ordered the product. Since they called me after I left them a voice mail asking them about the order, I'm certain they didn't place the order with their supplier. They don't deserve my business so I cancelled the order and asked for a refund. We'll see if they do that."
"We purchased an entire bedroom suite from these folks. When the bed was set up, we realized that our mattress did not fit in the recessed portion of the platform bed. We assumed that we simply ordered the wrong size frame for our mattress. When we decided to purchase a new mattress that will fit in the frame, we realized that there is NO mattress that fits in the frame. The CA king mattress is too long, and the king mattress is too wide. So there is literally NO mattress that fits this frame. What kind of furniture manufacturer builds a bed frame that fits no mattress? When I emailed them about this, here was their response:
"You would have needed to call us about the size of the bed once you received it. We have a 1 year warranty on our furniture. Past that time, we are unable to offer a replacement. However, If you decide to order the correct size bed we would like to give you a major discount. The price for a California King/King would be $2129.40. Please give us a call if you would like to place the order."
I'm astonished that they actually thought I would pay them more money to correct their blunder. These folks are truly awful. "
"We ordered a lot of items for our new cabin. Some were great. But BUYERS BEWARE. We had one item that was not a quality product (actually several were not great but not worth a return). We tried talking with several different folks at Log Furniture Place about the one item we wanted to return and found they DO NOT stand behind their products. They shared this product was from a 3rd party vendor. So not only will they charge you for shipping for a return but they charge a 25% stocking fee - EVEN IF THE ITEM IS NOT WHAT WAS DEPICTED OR QUALITY YOU EXPECTED TO RECEIVE. Several pieces of our order still have not arrived (after 3+ weeks) so we are very skeptical about the company and service. With so many options out there like Amazon, Walmart, Joss & Main, Wayfair, etc etc that stand behind their products (and don't charge fees for returns), why take the risk?"
"Woodland Creek Furniture has purchased the domain of LogFurniturePlace.com. You can read more about it here:
http://www.ireachcontent.com/news-releases/woodland-creek-furniture-purchases-logfurnitureplacecom-625927824.html
We will be offering a lot of the same products, plus new exclusive products all with the same real wood quality as the previous owners and our excellent customer service."
"Frauds watch out for these scum bags, They took 2776.35 from us now no call backs or emails. My wire transfer went to a home in cotton wood Tennessee. They have places all over . Beware "