"Very similar experience to all other reviews posted. Placed order on April 22 and gave them 10 days and called to inquire status, and they gave a lot of excuses. It is May 9th today, and 3 calls later, and the empty promise of this and that, but there is no email notification, no sign of the merchandize. This morning I called again, but the recording kept saying "call back in normal business hours". It is 10:28 EST, they are not open?!
Pay up the premium of Amazon.com, it is definitely worth it after this experience. I doubt I would ever see my TV again."
"Wow-- really wish I'd checked this site before I made my purchase. I have to say this might be the WORST customer service ever in regards to actually getting something that I've bought. I ordered my Samsung 46in HDTV wee hours of the morning on the 9th... I even paid EXTRA for the 3-7 day shipping upfront. After not hearing anything beyond my "order confirmation" email that is automatically generated for another 5 days, I called to check on the order. The gentleman who answered the phone said "oh, yes, they still have to call you to confirm your order..." (Uhm, REALLY?? When were they planning on doing that!? January?!) He was kind enough to do that on the phone, since I'd already called, and then stated that I would receive ANOTHER call from the warehouse in the next day or so to set up shipping times/ addresses/ etc. Oh, and they did tack on the additional "insurance for shipping" (CRAP!), Which brought the cost of my TV higher than the one I'd originally planned to buy on Amazon but found JJ to be cheaper. 4 days later, I still haven't heard anything. Per the website my order is "in process" and they are closed for the weekend. Soooo, when exactly WILL they be calling/ sending/ and I be finally enjoying my TV?? Note to self: Stick with Amazon & avoid JJCentral. If I had done that I'd be watching my new tv by now... AND saved some $$ & frustration!"
"I found JJ Central through a Google search and saw that they had a greal deal on a Samsung TV. I didn't see any other reviews out there, but I thought I'd give them the benefit of the doubt and make a purchase. However, after having made 4 calls to check on the status of my order, I ultimately decided to cancel. I experienced the same problems as the people in the other reviews. The first time I called, they tried to upsell me warranties and insurance that I didn't need. The next time, I was told that the order was being processed and would be shipped within 48 hours. The next time, I was told that it was being shipped out of the warehouse that day.
They just keep coming up with excuses, so I decided to cancel. The bottom line is that 2.5 weeks after placing my order, it still has not been shipped and they tell me it should take 10-14 days to arrive after shipping. There goes trying to buy a gift early so that it'll arrive by Christmas.
Aside from the sketchy "About Us" and "FAQ" links on their website that dgloucks noted, I also see a whole lot of reviewers on this website with "J" names giving 5 star reviews to offset the 1 star reviews. Could be a coincidence, but I don't think so. What a shame.
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"I originally ordered a 32 in Samsung TV from JJ Central on 12/11/2010, mind you that is a Saturday. I called the following Monday to confirm everything and found out that model and the one up from it are both on backorder. I do not know if they would have promptly contacted me or not, I was being pro-active. The gentleman I spoke to was very helpful and chose other TV's for me. I wound up with chosing a better model TV made by Sharp for just a little bump in Money. It's a 1080p compared to a 720p and still has 4 HDMI ports. It came with a free HDMI cable and I added another for $19.99. I was told my order would promptly go out. I wasn't charged a dollar more than the price we agreed upon, NOTHING FOR SHIPPING!!!. I received my order on Wednesday 12/15/2010. That was super fast and I am satisfied so far. I briefly inspected it upon arrival and so far so good. I didn't take it out because it's a gift, but I ran my hand across the screen and it feels perfect and the TV appears to be brand spankin' new. If anything negative comes of this purchase I will update after XMAS, but so far I am happy!"
"Don't buy from them!!! I ordered a Samsung LCD TV from them on November 29. They called me the next day and added 10% to my order for what they claimed was freight insurance on what was supposed to be free shipping. In this phone call they also told me that the item would ship within two business days and that I would get an email with tracking information when it shipped. After about 5 days without an email I called them and they said that they had ordered the TV directly from Samsung and that it would ship but they couldn't tell me when. After calling several times and trying to help them understand that I needed some type of ship date I cancelled the order three weeks after it was placed. It took them only a few seconds to cancel the order which makes me think that they never told Samsung to order it in the first place. I also called Samsung directly and asked them if they did business with JJCentral. Samsung denied any business interactions with the company. The only thing that makes me have any trust in them is that they didn't charge me anything since they claimed no charges would be maid until the item shipped. Even if the company is legitimate and honest, they are very unprofessional. "
"I was very wary of making a purchase not finding anyone who had before, but was okay with it since my credit card would cover if somehow I was cheated. The order process is very slow and they do try to add more money on for shipping once you call, but if you stand firm and tell them you will cancel they will add it for free. I ordered a 58in 3d Samsung for 600$ cheaper than at best buy. It took almost the full 14 days shipping, but my tv was in perfect condition and I am loving it."
"had a great experience with this store. My TV arrived in less than a week. "
"I concur with bpaillc about JJ Central wanting to charge me more after my order was already placed. I ordered a Samsung PN50C550 Plasma TV on Dec 1. Got a confirmation e-mail immediately which was good. Plus you can go to their web site under order status, type in your e-mail and order number and see status. When the status didn't change for 2 days I called. Talked to a customer service representative and said that to ship the TV they would need another fifty some dollars shipping. The reason I chose them was because the order entry page said there was free shipping for this product. I cancelled the order. By the way, beside the jibberish under "About Us" and "FAQ" on their web site, did you notice that the McAfee and the Authorize.Net logos in the upper right corner of the web page are bogus. They are just cut-and-pasted graphics images apparently swiped from some other web site. Notice that the McAfee logo in particular says "Test Daily 20-Feb". Well, today is December 3. When you click on the either link, you are supposed to be taken to those vendors who will verify that the page is valid. Those links don't work. Like I said, they are just pictures of the logos. I would be wary of this vendor"
"Ordered $999 + free shipping 52" Sharp TV on Black Friday. No confirmations email, no credit card charge, NOTHING. Received a phone call at home after 8pm on Sunday from someone trying to confirm this order. Started pushing all kinds of useless warranties on me and also wanted me to pay $68 for shipping/insurance! WHAT? What kind of free shipping is that? I declined to pay for any warranties or insurance. At that point person told me that is OK he will sent TV anyway as promised. Have never heard from them again, still no confirmations or CC charges. What was the point of wasting my time? Furthermore, their website has gibberish written on About Us and Contact pages.
* I just realized "JJ Central" & "OneStopLCD.com" is the same person!"
"I peurchased a sharp TV at an amazing price. I enjoyed the shopping experience I had with JJCentral."
"i ordered a tv express shipping on thursday and just got it today which is tuesday. you cant get better than that."