"Bought a super Nintendo system from them..had it not even 1 day and broke..returned it when I had money to ship back(since I could not print return label)..they kept a restock fee and told me I returned a working system..not sure how they figured that out since a piece broke off the back and wouldn't let us view game on tv..taped broken piece on machine...I will never again buy from them..they do not stand behind what they sale"

"I just received my Sega Genesis 2 console from
JJgames. The price was fair and they even gave me
an extra controller along with the av cord, and power
cord. Their employees should have cleaned the
console and the controllers. Both of the controllers
were filthy. One of the controllers had dried blood
on the underside and the other one had tiny pebbles
inside it. The console itself was not as dirty, had to
spend time cleaning both controllers and console.
Thankfully, the console does work. I would order
from JJgames in the future."

"JJ games are very low priced and in amazing condition. All orders come quick and are safely packaged. I defiantly recommend them to all gamers world wide. My second order. The games were a little dirty and my Retro NES could not read them, but a quick wipe with a q-tip dipped in water fixed my problem easily."

"We were so happy to find what we were looking for! It was very easy and convenient!"

"Love dealing with them. Their prices are great and I was able to purchase a PS2 from them at an affordable cost. "

"Customer service is best I've ever dealt with. resolved my issued so fast and super friendly."

"Terrible customer service, I purchased a game from their Ebay store and received the game 2 weeks which is quite quick from the US to the UK and when I tried it on my Dreamcast the game didn't work. They tried to pass the buck by saying I'm trying to play it on a Pal console so its not their fault however 1 I have a modified console it will play any region Dreamcast games.
The game I accepted the condition was without manual or case however was listed as acceptable which it absolutely was NOT because it doesn't work means it's not acceptable.
Once I tested the game out naturally emailed them using Ebay message center where they promised a full refund including shipping charges if I returned the item.
While I wasn't happy with the idea because of the shipping charges it wouldn't be worth me sending the game back but I thought I would give the company a fair chance because it could have been a genuine mistake
They said they had tested the game but if they had then they would know it's faulty.
I had a partial refund when they promised they would refund the total amount but they refused to take responsibility and charged a restocking fee
I emailed them again asking them to recheck the game however they insisted on their stance hence I was forced to leave them bad feedback and research upon their company and I found other disgruntled customers.
I had to escalate the claim to Ebay Customer Services where I managed to get a full refund however it cost me as much as the game just to get my refund.
$30.14 which was $19.19 for the $10.95 for the postage which didn't include customs so I paid another £12 so now the game had cost me
£20.02 = Game + P&P
£12.00 = Customs
£3.50 = Further to send the game back
So after the refund it cost me
£35.52 - Full Refund including P&P = 20.02

I still ended up losing out £15.50 with a lot of time wasted and I could have had a replacement but I didn't chance it again considering how much it had already ended up costing me.

My advice to anyone importing from them is just don't if the item ends up being faulty as in my case even with a full refund you will lose out
I've never had such bad customer service from any company online or offline."

"Fraud. Beware. Sold them a DS with games and accessories on ebay. They told me my DS was broken and shipped back another DS system minus my accessories and games. Ebay gave them back their money even though they kept a lot of what I sent them and sent me a broken DS that was not even mine. How do I know it wasn't my DS? I had the foresight to register the serial number in my name right before I sold it, so I had documentation. The serial number on the item they sent back was completely different. I took all the evidence and filed a police report for theft. I got my money back only after I got the police involved. They are scammers. Be forewarned.

Update- Read all the reviews here from people who sold them items on ebay only to have different items sent back and abusing ebay's refund system. They have pulled this exact same scam to several people.
"

"I THOUGHT they were cool, Until they forgot to add an item in my order, then REFUSED to send me that item, or a refund.. they just IGNORED ME. THIS SITE IS A SCAM, THEY SUCK AND THEY NEED TO BE TAKEN DOWN."

"They Announce that send to Brazil but then simply canceled my order because they "were not comfortable shipping this order to Brazil" They don't respect theirs ows shipping policies."

"Ok!After sending back a game that didn't work(Looney Tunes), I have received my replacement game and it's not even the same game! I received a Looney Tunes case with a Tom and Jerry game in it!The game is scratched and was bouncing around in the case when I got it!REAL NICE!No papers saying it had been switched or nothing!This company is a laugh!You can keep your coupon for 15% off as I WILL NEVER buy from you guys again and further more pass word along that your company isn't good to deal with!Sure hope not too many others get screwed like I did!WOW!
"

"Great selection of games and shipping only took two days from Colorado to Maine. I highly recommend JJGames.com and will do business with them again. "

"Just like all the others who reviewed JJ games. When things go well they are a great store to deal with. When it comes to returns..the word antagonistic comes to mind. paranoid and unhelpful as well. Much more concerned about covering their A** than they are in actually fixing your problem in a positive manner. Terrible experience because of their awful customer service. Such a shame when they get everything else right."

"I won't exaggerate. It's not a bad store. But in terms of refunds it is a pain in the butt. You complain and they don't try to fix the problem right away. They cross examine you, like you're some kinda idiot. And there's no trust. I ordered fifty something games, and several of them didn't work, and I chose to complain about one (one!) and they won't give me a hassle free refund or replacement. On an $11.75 cart, Sonic and Knuckles for those who care, I have to go through the hassle of packing this thing up, and then taking it the post office, and paying more than $5.00 to have it returned. Plus they have their 15% restocking fee! It's not even worth my time. All I wanted was a hassle free replacement, and they wouldn't do that for me. I mean what do they think? Do they think I'm pulling some scam, or I want two of the same games? Going through their process I lose out about $7.00, not to mention my time. It's not even a large amount. It's the principle of the thing. I use Amazon and they trust me very much, even though it's a gigantic company, why can't jjgames? You'd think a smaller company, well, they're making a million in revenue a year, would give better customer service. How distrustful of them. I won't be shopping with them again. I don't want to get defective products anymore.


"

"Shipping was fast as lightning and I am totally satisfied with my purchase from JJ Games. Would highly recommend this company to my friends. Thank you kindly JJ Games"