"I ordered a Broken Hope long sleeve shirt. They sent me the wrong shirt. I contacted customer service through both email and face book. The represenative from facebook said that they would send out the right shirt immediately and also told me that they were having a buy one get one deal on Broken Hope shirts that weekend so i could keep the one they sent. Weeks later i never recieved the correct shirt si i emailed their customer service. I provided them the screenshot of their rep telling me they would send the shirt free of charge and they stopped responding to me. Horrible customer service and shipped the wrong product. Ill never buy from them again and neither whould you"

"This was the worst service I have ever received from a company. I have been trying to purchase this Devin Townsend hoodie for my husband since 2014, and after waiting for months, and multiple emails (also being outright lied to), I gave up. (Customer service was beyond rude and at times just downright nasty. I remember hanging up the phone after speaking with the last representative and breaking down in tears because of how rude he was, and my tremendous disappointment at not being able to get this hoodie. It was going to be a wedding present and I had spent so much time on it that I no longer had time to find anything else as perfect for him as this. I mean I know it's just a hoodie, but it was an emotional purchase.) About a year later, I saw this on Amazon a month or so before Christmas and was SO excited to see someone else selling it!
I was wrong. It's the same company. I wish I had noticed, because I would not have tried again. But, I didn't notice, so I ordered an XL, and waited. It arrived the day before Christmas, in a size Medium. I returned it, thinking "Not a big deal, I'll just exchange it for the right size". The return arrived at JSR 2 days after I shipped it, (I used tracking on UPS) but I waited for weeks without the refund or exchange being processed so I had to contact customer service again. Not wanting to ever speak to someone from JSR over the phone again, I emailed them asking when my exchanged would be processed. They informed me that they do not carry an XL, so they sent me the largest size they had, and modified my order to reflect it. I asked them when they would be refunding my money, and did not receive an answer, but it was processed the next day.
All in all, the worst shopping experience I have ever had. My husband was very disappointed, as was I. "

"Don't buy from these people!Placed an order on 12/13/16 and it's now 1/9/17!!Get your **** together JSR or refund me my **** **** money!!! I've tried to contact them through email.no luck.i called them and no answer.You guys ****!!!"

"In July pre-ordered a record that was released on the 9th of September. Today is 9/13, and it has still not been shipped. I ordered another item previously, and it took a long time to ship, but for a pre-order this seems ridiculous. I wanted to support this company over Amazon, but I'm probably going to cancel my order and re-order through them. I could get it in my hands through Amazon before JSR even ships it."

"DON'T TRUST THEIR WEBSITE OR WHAT THEY SAY. The site and an employee told me if I order before 12/11/2015 my things would arrive before christmas. I ordered it 12/8/2015 and was impressed by the prices (other than shipping price)! It is now 12/28/2015 and it is STILL NOT HERE. I am very upset. They sent it out 12/11/2015 and when I called them to complain, I was told "well once we ship it, it's out of our hands." Fedex told me that it could take 7-14 days from the date it shipped to arrive. 14 days after 12/11 is christmas day! The only options customer service gave me was to cancel it or wait for it to arrive. No offer of any compensation and barely an apology.
IF THEY CAN'T GUARANTEE IT WILL BE HERE BEFORE CHRISTMAS, THEY NEED TO TAKE IT OFF THEIR WEBSITE."

"My Rings Of Saturn tank came way faster than I expected. Reading all the reviews I expected it to come in about a month or so but it came in a week. I was flabbergasted but very happy. Thanks so much x)"

"i ordered 2 tshirts from these guys a few months ago. i sent a money order and 3 weeks goes by and no shirt, so i email them and ask whats up. they say "one is out of stock so you have a refund + your other shirt is coming"

so it comes and they did give me the refund + free shipping for the other. they are slow with shipping but reliable. should update their site if they cant get a shirt tho."