"I ordered a couple pairs of pants during a sale. Unfortunately none of them fit me all that great so I had to return them. It was so easy because I could do it in a store and not have to pay any fees for the return. And the workers at the store helped me find other things that worked great!!! "
"I placed my order on 4/21, I didn't get a tracking info until 4/2 of which I think if I didn't call the items I ordered online wouldn't have shipped! On 4/26, I called to inquire about the shipping tracking info and the agent who I spoke with said items should arrive on the 'promised guaranteed' date which was either 4/29 or 4/30, and that I don't have to worry because they normally ' ship overnight' the items if need to. I called again on 4/27 which was a Saturday to really make sure if the items will be shipped out or not. The new agent told me that the item hasn't been shipped out yet and that he doesn't know what is going on and what happened with the order. I sent an email twice and I didn't even get an apology reply back from their customer service. I finally got a 'tracking info' late Saturday and I was hoping it would be an 'overnight shipping'- NOT AT ALL, IT WAS THE MOST SLOWEST SHIPMENT THERE IS WHICH WAS THE ITEM WILL STILL BE TRANSFERRED TO US POST OFFICE!!! and it is scheduled to be delivered on 5/2/19. I called yesterday to cancel the order because the I tried to track the items and the info I got from UPS website is that it hasn't even left New Jersey yet. I called Jcrew again for the 3rd time to cancel my order, agent was apologetic but honestly what can she do with her apologies when the damage has been done??? She told me that she doesn't know why the order hasn't left New Jersey yet, and I was hoping she could've at least offered something like she would cancel the items that I ordered and order new ones for me and have it sent overnight and I would be totally be fine with it but noooo , no offer was given AT ALL!! So, apart from Jcrew using cheap materials, their service ****. That would be the last time I would order from this crappy company. And this was not the first time this happened, this was the 2nd time but I guess I lesson learned not to order from this crappy retail store!!"
"Website works perfect and great place to buy. Thanks for a great selection and great sales. "
"Never had an issue with this company. My orders always come quickly and quality it good. "
"I bought a pair of J Crew cords in 2006. Over 1000 wears they are by far my favorite pants I own. Amazing quality. Apparently alot of shills and haters on this site."
"I just received a waffle Henley I ordered from J Crew. It is total crap! I could have purchased a better quality shirt from the dollar store. I have an incredibly old Henley from J Crew that I dearly loved. But the quality has taken a nosedive!! It was on final sale so it cannot he returned. I’m not sure it’s worth putting in my closet or going ahead and donating it to Salvation Army."
"When you always pay your bill IN TIME and IN FULL and they then charge you interest fees??? I cancelled my card. "
"I ordered 2 pairs of different style jeans, both of a size 25. One of the styles fits and the other was way too small for me. I exchanged the one that did not fit to one size larger, and this one did not fit either! I wanted to exchange this to a larger size. I was told that I had to return this item to a store or by mail, before they would exchange the size. This pair of jeans comes in a limited quantity. If the cut of the jeans were consistent with the stated size I would not have exchanged them repeatedly. It's a constant frustration to have to deal with their customer service which provide a really unsatisfactory service to their customers and sell items of clothing of inconsistent sizings."
"I went to purchase the Italian Cashmere Wrap this morning from jcrew.com because I saw on the item page that it was 50% off with a promo code. When I put the item in my shopping cart, it said that this item wasn't included in the promo (even though it very clearly stated otherwise on the item page). So I called the customer service phone number and was told that she couldn't honor the promo without seeing what I was seeing. Her recommendation was to email ****@**** with a screenshot of what I was seeing. I did this and realized hours later that she had given me the wrong email address. So I sent a new email to ****@**** with the same content. I never heard back from either email and when I went to look on the site again this afternoon, the item was sold out. So not only did I not get the item, but I still haven't heard back from customer support yet...and the customer support rep that I spoke with on the phone was of no help and gave me incorrect information. I am beyond livid. I will never be shopping at jcrew again. Their products have gone downhill in terms of quality and now their customer service is down the drain too. I am completely dissatisfied and unhappy."
"Their online store is at the top of apparel brands and shopping experience. Always reliable"
"GREAT buying experience. Shipped product fast and free when my size wasn't found in store. Honored several discounts."
"Only store i know that the crew doesn't know how to reverse or void transactions after he mistakenly charged my account. Even blamed Chase for his mishap."
"I ordered an XL Tall polo from J.Crew to use at work, I had it monogrammed with the company's letters so it could be a work shirt... well, it came and it turns out that J.Crew's XL Tall is thinner (by inches) and shorter (by a little) than a Brooks Brothers regular XL (and many other brands) - this is before I have even washed the J.Crew. It so thin and so short that I can't even wear it. Why is there such a difference in sizes? The only thing I can think of that happened is they mis-tagged a large as XL. But I can't even return it because I got it monogrammed."
"Normally when I online shop it takes days to get the ordered fill if they offer you free shipping. Not the case with J. Crew. Ordered it Monday, shipped within 48 hours. Haven't seen the products yet, but very happy with how fast they process the order."
"Recently I have many times of bad experience with J.crew !!
1) I have an eyeglasses returned to them, however, eyeglassess which is difficult to clear custom in US as some other documents will be needed!! J.crew never mentioned about it.
The package was returned at two weeks ago and now is still pending at DHL to wait for custom clearance. DHL said they need information from J.crew to do this, however, J.crew follow up super slow. I tried to sent so many emails to them but never have a satisfied response. They even asked me to wait for longer than a month to get back the refund!! It is totally ridiculous !!
2) for another returning order, they gave me an RMA and waybill nos. but the address on the waybill doesn't match with the one DHL's system had. Not only waste my time to go to DHL, J.crew pushed me to wait for DHL come to pick up the package. I have sent Email to J.crew to tell them I dont need DHL pickup before this, they replied they will follow, however, they never follow! Finally I need to fix out my time to wait for DHL.
3) In average, their time frame of refund is very long!! Someone even replied me that they have many returns need to handle..., it means like they are very busy and customer shouldn't bother them. I think for many people, refund need took longer than a month which is totally unacceptable!
4) When I placed an order, I always check whether they are pre-order items or not, coz I don't want to wait too long. Unfortunately, when I chased them why the item haven't shipped, they told me that the item is a PRE-ORDER item and that's why late!!! They are getting very messy now!!
5) The prices they sell are getting more expensive than before but the quality of most of their products are getting poor!
Most likely I shouldn't shop from them anymore."