"Their website programming is a total mess. When they migrated to a new page, all previous customer data was lost, including your preorders. You no longer get any informations regarding your purchases.
Customer support is practially non-existent. You either get no reponses or automatically generated responses that ain't helpful at all.
And the prices for the products aren't even good. A quick search and you can get stuff cheaper for at least 10 bucks or more."
"I ordered in this shop for the first time and I am very satisfied. The order arrived very quickly in Austria (within a week) with tracking, everything was well packaged and there was not much customs to pay because it was sent as a gift. I can only recommend the shop, depending on what you buy the prices might be a little bit high though. I don't know why, maybe because they are smaller shops, but my best experiences so far have been with Japanese shops (Jlist, Hard.core Chocolate and Doujinrepublic / Otakurepublic), everything is always done carefully and precisely and they really make an effort. "
"I noticed a lot of people had problems with their orders, but I'm writing this review just to balance things out. Though, they are a bit clumsy in terms of site interface and handling some things. I ordered the Megumin POP-UP PARADE figurine. The figurine is beautiful and the hat and staff were nicely wrapped and protected. Delivery was also fast although a bit expensive since it's shipped to the EU, but it took time before it became available for shipping because it was a pre-order. I think the shipping price is normal because I ordered some other things from Japan before that used the same shipping method (EMS) and the price is similar. I don't think they're scammers like some people claim here. I would even say this was one of the better buying experiences I had speaking as a regular Amazon shopper. Then again, I only placed one order. Just wanted to share my experience."
"Ordered a plush in Nov '19. Five months later I inquired about order. I was told delivery would come the end of June. A 2nd email in July I was told the end of July. A 3rd email at the beginning of August I was told that if I paid an additional $21.00 for shipping (magically) Covid19 delays would disappear . I declined. No offer from anyone there. No added points on their website. The delivery dates were pulled out of their ****."
"The prices are way too high. They take advantage of those who are not aware of cheaper alternate retailers, especially for the onaholes. Just do yourselves a favor and buy from ToyDemon (US) or MotsuToys (EU), or OtonaJP (Yes, even that is better than JLIST). "
"scammers, charge too much for shipping. thieves"
"Well actually I brought something a bit prohibited in my country's custom and was confisticated by the customs and I asked them to arrange the item to be shipped back. I am not sure if they could get back the item since the item is confisticated but they still made a full refund to my account anyway. I feel very sorry and grateful towards them. The customer service is also very friendly and answered all my questions attentively. Kudos for J-list."
"So my package got sent back to them for no reason, fine I said let's tell them and sort this out: it's been a month and they reply to me inting they don't want to refund me or ship my item back, it's such a scammy company."
"had one good experience ordering something so I thought i'd try them again and after placing a pre-order on a figure and a monthly box I got an email saying my order was cancelled with no reason given and never got a response back. **** dumb."
"Prices are quite high but shipping was fast and I got what I wanted so I'm happy.
I bought Kanon Memorial Edition. "
"Product was exactly what I ordered, arrived well packaged and within the allotted time. Link to Japanese shipping tracking was a helpful and interesting feature that continued to track my package even after it had entered the US.
Note in other reviews complaining about the shipping time, importing is not a fast process. When they say 14 to 30 days they mean it. That isn't their fault. "
"I never complain about anything, nor have I ever written a negative review, but this was the worst shopping experience I've ever had.
I ordered an item from them almost 2 MONTHS ago, and never received any shipping confirmation. I sent a help ticket and an email inquiring about my order ( I understand it takes a while shipping from out of the country, but 2 months was ridiculous). I waited over a week for a response, and heard nothing back. It wasn't until after I sent ANOTHER ticket did I finally get a response.
About 3 days after that, they finally shipped my item. It was clear my order was lost, and my wait time was way more lenient than it should've been. Absolutely unacceptable costumer service. I should've received a full refund + my purchase for this inconvenience.
Will never order from here again. The company should be ashamed."
"It was my first time purchasing from J-List so i was a tiny bit Nervous after reading some reviews online.
I Ordered on 9th May 2017 and it was processed and completed on the following day.
Obviously being a cheap person as myself, i got the cheapest Airmail with NO Tracking. Cause the other option is Thrice more.
It Stated that it was to be delivered within 7~14 Days. I Received the package on the 9th Day and the contents were perfect.
I Believe that not everyone from different countries will obtain what they ordered from J-list as there will always either be an **** who will Mess up or Steal the product during the delivering process. But i can say this for sure as J-List Definitely has what they have as shown in their inventory, Package the product & have it sent to the Shipping/Plane Transport. Anything After
this point is practically a Coin flip on Customs Regulations, Human Errors Blah Blah Blah...
As for the Over pricing part, Come on dudes, You can't put a price on what you love. What's the point of keeping the money and stress over the original cost.
At the End of the Day, I Have to Praise J-List as they outdone themselves and everything. Pity i can't give more than 5 Stars
As Proof Below is a link to the image of the package. By The Way i live in Singapore.
http://www.ulmf.org/bbs/picture.php?albumid=1295&pictureid=19275"
"I placed my order last month. I was happy that it took them only one day to fishing the shipment, however, the waiting for the actual product is more than agonizing. Up to this day, I am still waiting for the order. "
"I ordered one of their monthly boxes, and at first the order went through twice, both charges appearing on my credit card. Fortunately, their system automatically cancelled one of them. My successful order remained as "Processing"
I waited a few days for any confirmation, checking my order's status now and then with no updates, until I noticed it was "Closed" without any notice. I shot them an email to inquire why, and they told me that they won't ship to my country due to many fraudulent orders or "limitations".
Well, that's something that their system should catch when entering the shipping information, isn't it? Their FAQ does not mention this either, and they were not pro-active in telling me this, I HAD TO ASK. I checked their Knowledge base much later to find out my country was indeed on a not so obvious to find list.
Absolutely appalling, I'd rather buy stuff from Play-Asia or AmiAmi in the future."