"I ordered some items that require a quote from sales. It was the SDC trim set in a stainless steel finish, but sales quoted me the trim in a different finish in dull chrome, and to my mistake, I didn't catch the error and placed the order.
When I got the item, I discovered it was in a different finish, so I tried to get a replacement. JMAC sales insisted that SDC does not offer different finishes on the trims but only on the locksets. Knowing this was impossible, I refuted it, and JMAC doubled down and told me to call SDC.
I called, and SDC confirmed they offer trims in different finishes that match the lockset (obviously..), but JMAC refuses to exchange the item, so I asked for an RMA to initiate a return.
I shipped it back and was charged with a 35% restocking fee (the order value was 1036.1, and I got 676.04 back). I looked at their returns policy, which stated a 7% restocking fee, so I asked sales to look into it.
After multiple follow-ups over two weeks, I got a reply saying they have a 35% restocking fee, and then I noticed they updated their returns policy on their website. I got a screenshot of the before and after the update, but I don't think there's much recourse I can take. "
"I order a month ago 7 CO-REPL, they said on web site they were available and in stock, now a month later It didn’t have shipped but they took the money on my credit card and they told me they have to restock: They should charge you once they are ready to ship and have the products available, Nit sure now if I can trust them! Still didn’t receive an up date for shipping. "
"Products are ok. Communication, Email & tracking is awful. If you have a problem be prepared for it to take weeks, maybe a month to be resolved."
"Received item but needed to call to find out if ever shipped. Received 2 days after I called on Status of shipment which they were to get back to me. Never called back"
"Easy to place order and arrived as described."
"Shipping label had the wrong Zip Code, therefore the wrong City."
"Great product and fast ship!"
"Excellent customer service by email and telephone. They know their business and make my life easier (and safer!)."
"Quick and easy . Order placed and delivered within days . Thanks !"
"I was able to talk to someone in technical sales to make sure we had the correct matching specifications as to what I needed. I appreciate their help very much!"
"I paid for better shipping that went out USPS while they are in crisis. $23 for an 8 ounce envelope that then went out through the USPS. Not very good value for my money."
"I asked for for shipping options and they called me within 20 minutes. The parts were here the next day and nothing wrong with the order. Incredibly smooth process from order to delivery. We will definitely use them next time we need fire alarm parts."
"We needed to change our order and Dennis was great to help that. Customer Service was slow to respond however and did not provide an updated invoice promptly per our request."
"Was able to purchase a Hillman Aluminum threaded spacer kit through JMAC that I was unable to locate elsewhere. Pleased with the product and the service."
"Fast shipping, good prices, excellent equipment!"