ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.24/5
Chance of future purchase:
4.14/5
Shipping & packaging:
3.87/5
Customer service:
3.96/5
Return/Replacement policy:
3.80/5


Verified
4/5

2024-11-23

Quick Shipment

"Ordered online, fast shipping, follow up email. Great customer service so far. Would definitely order from JP Cycles again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2024-11-17

Fatboy mirrors

"It appeared you shipped on time, (you normally do) but tracking says the shipper didn't get it for two days. First you said it would arrive on Friday, then monday, finally arrived on Wednesday. Motorcycle was apart for three days waiting for replacement parts.
That aside, parts were great, just what I wanted, fit perfectly.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
3/5

2024-11-18

Shipping

"Ordered the part. Said it would be delivered Saturday and took til Tuesday to get here. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-11-16

Prompt delivery.

"I received my purchase in a timely manner. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-11-16

Ironhead top end

"All parts arrived in 2 weeks to Australia in good condition with no damage
Thank you
"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2024-11-15

Great

"It went well thank you for the stuff"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-01-21

Customer satisfaction

"Exactly what I needed. Thanks guys!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-01-21
A rep from J&P Cycles, JPCyclesKE, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. We appreciate you as a customer and your feedback and suggestions help us provide the world class customer service that J&P Cycles customers have come to expect. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
5/5

2024-11-12

Highway pegs

"You are the only one that cares them and they look great "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-11-12

Tires

"Ordered tires on Monday they were on my doorstep Tuesday afternoon. Great service "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-11-11

Great experience from start to finish

"I signed up to be notified when a tire was available. They were first to let me know and so I purchased it from them. They give me a first timer discount, shipped right away and I am very satisfied. "


Verified
5/5

2024-11-07

Job well done!

"J&P had what I needed found it easily...placed my order had it in just a few days...installed it, worked as promoted...Job well doe!! will look to J&P for future needs!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-11-06

Customer service

"I ordered a seat and was sent the wrong one. J&P was amazing at getting the mixup resolved quickly and professionally, and made returning the incorrect product a breeze. Even going above and beyond to give me an additional credit to my account. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-11-06

Great product & Fast Delivery

"Great product I’m very pleased "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-11-05

Customer service

"Customer service is awesome!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-11-05

JP parts Harley

"Quick shipping and good quality parts"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges