"Everything I've ordered has been right and has came in a timely manor. No issues. Happy customer "

"Ordered the Bassani true dual exhaust pipes for my 03 RK Classic and I am very satisfied. I will order again from J&P in the future. Thanks."

"Fast shipping. Good quality and the date on the tires was 2022 so no old stuff."

"All parts ordered were delivered to my address in New Zealand in remarkable time. "

"UPDATE:
J&P Cycles contacted me after the review (see below), and has since done right by me for this transaction. Thank you.

ORIGINAL REVIEW:
I ordered a set of tires from J&P Cycles. Tires cost USD405.98 and I paid in full with UPS international shipping. When they arrived, UPS said that J&P Cycles had declared the value of the tires to be USD752.23 instead - that is almost twice the real value. I therefore had to pay needless extra taxes on them. UPS indicated that they would review and refund if J&P Cycles indicated that they had made a mistake on the value.

When I contacted J&P Cycles and patiently explained the situation and requested that they correct the value with UPS, one Jessica M. replied and did not even take responsibility for the error, and provided some jibberish answer which avoided the issue entirely. No offer of assistance whatsoever was made to correct the value with UPS. On the possibility that she did not understand the issue, I tried explaining the situation again, pointing out again the correct invoice value, and the value which UPS said J&P had declared them to be - the latter figure being clearly arbitrary, wrong and false, and requested for their assistance to correct the figure with UPS. One Paige F. replied and again did not answer the issue, take responsibility for the error, nor offer any assistance to contact UPS to correct the value. The response from Paige F. was curt.

The problem could have been easily solved if they just contacted UPS to indicate that they had made a mistake. They simply refused. I was therefore left in the lurch by this seller - J&P Cycles - and their two customer service officers, Jessica M and Paige F who provided no customer service at all. Regret ordering from them."

"The parts I buy are good fits & look good."

"They delivered me the wrong part and after calling and emailing them multiple time they still never got back to me. Never rooting from them again"

"Needed a tire, site and chat helped me. Easy peasy!!"

"They had what I needed and it was marked down more at final sale. Delivery was included and quick."

"On time and just as I ordered! "

"Perferct,, good product and communications. "

"I used online chat several times while researching parts for a ‘95 HD. Each time the staff was very informative and helpful, and my parts arrived quickly. J&P will be my first stop for gear & parts going forward. "

"Great company and fast shipping"

"I drove an hour from Jacksonville to Ormond Beach to order some ape hanger handle bars for my bike. The Handel bars I picked where bubble rapped packaged, but had labels on them . I asked the guy behind the counter would they fit my bike . I told him what kind of bike I had and he looked in the computer and told me they would fit my bike. A couple days later after dropping off to get the handle bar installed, the shop told me they were the wrong bars for my bike. I had to drive another hour down to return the handle bars. The guy behind the service counter said they didn’t have the bars the bars I wanted in the store and couldn’t get them . Now I’m in a delima, because my bike is at the shop ,dismantled with no handle bars. The Harley Davidson store next door didn’t have the bars I was looking for either, but the service guy said J&P have other stored and maybe the can check the other stores and have them shipped to me. I go back to J&P and pick out another set of handle bars and the girl at the cashier counter said they could have them shipped in 2 days . 2days later, the bars did not come, J&P back and a young lady then tells me that I should be getting the bars by Wedsday which is 5 days later than the 2days I supposed to receive them. I’m thankful that the bike shop was understanding. Not once through the whole ordeal was I offered a discount for the inconvenience. I vowed I would never do business with J&P cycles ever again."

"easy to order and quick delivery. Exactly what I wanted!"