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Product & services pricing
4.24/5
Chance of future purchase:
4.15/5
Shipping & packaging:
3.86/5
Customer service:
3.96/5
Return/Replacement policy:
3.80/5

Verified
5/5

2022-07-07

Nice grips

"Grips fit one inch bars well."

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Verified
5/5

2022-07-07

great service and fast shipping

"I've always gotten what I need quickly and if it's not the right thing the return process is super easy"

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Verified
5/5

2022-07-07

Super Fast Delivery

"Super Fast Delivery, Next Day Service unbelievable... "

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Verified
4/5

2022-07-06

S&S 509C Kit

"Ordered on Wednesday afternoon, was told that I would get a shipping confirmation within 24 hours. I had an order number within 24 hours but no shipping info. My concern was that the item may not have been in stock at the warehouse since all but one of the retail outlets showed it as being out of stock.

I received confirmation by email and phone that the kit was in stock before placing the order. No shipping information on Friday. Called on Friday afternoon to try and determine why the order had not shipped. I was told that they were waiting for the credit card to "clear" before shipping.

I paid with a debit card, not a credit card. The funds were already removed from my account on Wednesday afternoon. There is nothing in the online information indicating that merchandise would be held until credit card payments "clear". If that was the case, why would they say that most orders ship within 24 hours?

The conflicting order information created logistical problems for me. If the order had not shipped as of Friday, and they don't ship on weekends, that would put the shipping date out to the following Monday with expected delivery around Wednesday, a week after ordering.

Had I known this at the time of ordering I would NOT have placed the order.

So... here's the kicker: The package was delivered on Monday afternoon!

A mixed bag review. They delivered the package sooner than I had expected it, had the lowest price on the internet and I am delighted with the product. The misinformation part? So it goes. I don't think that they deliberately intended to provide misinformation.
"

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Verified
1/5

2022-07-06

Ordered REDA Posie lock saddlebag bolts

"One of the nuts was a bad thread. Called customer service and said they’d get back to me. No return call and had to follow up with REDA POSI LOCK myself"

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Rep reply posted 2022-07-07
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
5/5

2022-07-06

Absolutely

"Best prices online, best service online, fastest shipping online, best customer service period. Got the set of Metzler ME888, rim strips, and tubes for 01 Road King. All delivered in 4 days to central Wisconsin. Keep it up JP!!!
Also, tires stick, ride line with ease, and tar strips/snakes as well as other inline grooves are no match for these tires.
"

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Verified
5/5

2022-07-06

My mistake

"I didn’t know it was on the lower 48. I’m in Canada. The gentleman who answered the phone was very informative and cancelled my order. "


Verified
5/5

2022-07-06

Fast delivery

"Was the right part. ✅️ always been great service."

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Verified
5/5

2022-07-06

Bike parts

"Awesome delivery was on time been a customer for some time will remain a customer for my bike parts"

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Verified
5/5

2022-07-06

Excellent

"Great experience fast delivery every time "

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Verified
5/5

2022-07-06

Service and Product

"service and product was like they said it would be "

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Verified
5/5

2022-07-06

What I need

"When looking for Motorcycle parts I always look around and in the end I always seam to get my parts from J&P cycle. They always have what I need at a better Price. I also like the variety of parts they carry. I have been Buying Parts from J&P for about 20+ Yrs now and I have never had to send anything back for any reason. I have even called the Tech line once or twice for some helpful advice on parts. Thanks J&P Cycle for 20+ Yrs of Parts/ Great service. Troll Spencerport Ny "

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Verified
5/5

2022-07-06

Took a bit longer than expected

"It took a while and then fed ex was a day late"

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Verified
5/5

2022-07-05

Got my order quick and correct.

"Quick and correct !!!!!!!!"

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Verified
1/5

2022-07-05

Saddlemen seat

"Sent me a used product that was rewrapped and missing parts. "


Rep reply posted 2022-07-07
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.