"I bought clothes off Jack Threads and they didn't fit. I had to pay $50 to return the clothes. 6 months later they had received the return but didn't issue any store credit. I now have a $250 voucher with Jack Threads and they are refusing to acknowledge it. They have now stopped replying to my emails. Do not shop with them! They will Rip you off. "

"I bought two pairs of pants from Jack Threads. They didn't fit. I emailed them and they sent me an address to send them back to for a refund.
That was weeks and weeks ago. They have yet to give me a refund and will not respond to any emails.
I have reported them to the BBB and the FTC as well as my credit card and continue to send them emails.
I have never been treated like this by any company. Ever.
And yet I get emails from them with specials to buy more from them. Almost daily!!
"

"I put in an order last Monday and sent a follow up 'contact us' request same day. I've yet to hear back from them now and it's now over a week with no response. "

"I ordered a pair of Dr. martens 1461s on Jackthreads rather recently in a size 11; they got to my house in ten days, the correct shipping time, and had no defects. Only problem? I tried them on and an 11 was a *little bit* too big for me. Now, I kinda thought I was screwed here, but I thought I'd go onto their website for the return policy. I figured I had the original box, could print out a label, blah blah blah. What I didn't expect? I took the shoes to the post office to send them back, got my wallet out, and they pay for return shipping. Already awesome. Anyway, I went back onto the site and saw that size 10 Docs had dropped in price. I asked them about how it would work in support, they emailed me back. Got a size 10 ordered and shipped in 6 days total. Honestly, I didn't realize that they apparently weren't the best received on here, but I had a fantastic experience."

"As a long time customer, I had a level of trust with this company. I took advantage of the going out of business sale and they took advantage of me. I still haven't received my goods and don't expect to at this point. They got my cash though."

"Ordered 10 days ago and I still haven't received a shipping confirmation or tracking number. They also refuse to respond to emails or voicemails. I feel robbed."

"Kept getting massive emails from Jack Threads about their high discount deals. 70% off, 90% off but no mention about going out of business until this week's emails. I ordered a pair of premium leather Vans that normally sell for $80. They were on a final sale for much lower. Bought the shoes along with a BOGO socks deal. Received the package on time. Opened the shoes up to discover they were the completely wrong shoes. Not only that but these shoes had been worn as there were creases near the toe area and the shoes were already laced up in a bow. Some very slight dirt underneath the shoes as well. It's painfully obvious that an employee at Jack Threads' warehouse stole my shoes out of the box (since they were premium leather and cost more) and swapped them for some cheaper Vans that were worn. I emailed Jack Threads over the weekend and then called them the following Monday. The phone call instantly went to voicemail and they said they check their messages daily. I left a message and no response, and there has been zero response on the email as well. Then here comes the email that they were going out of business. I was cheated and I certainly don't appreciate them hiding. I can't even report them to the BBB since they are going out of business. I checked their Facebook and Twitter and they are not responding to other customers either. I have purchased things from them before without issue but this will be my last time buying from a startup company. Going out of business or not, they should not have the right to take customer's money, cheat and steal from them and not reply to their phone calls or emails. Here's to hoping they fail miserably in whatever future business they try to startup. "

"Customer service does not exist. No return address, no way to contact them. I have left at least 6 messages on their voicmail and have emailed many times without any response. I am basically stuck with an item that does not fit. Avoid this company!!"

"I used to suggest JackThreads to my friends since the product was good and the price was okay, but recently they are just not even close to what they used to be.
This company is not professional and it is obvious, you just need to try to contact them. The process takes forever and the customer service doesn't basically exist in JackThreads. I have sent many emails and voice messages and nothing from JT. They used to have an online chat box which doesn't exist anymore. Their iPhone app doesn't work either (I don't know about the Android app)"

"Horrible! I bought a suit and a pair of slacks. Apparently they ran out of stock for the slacks but charged me for them anyway. I called their customer service number 3x this week and have yet to hear back from them. This is not the 1st time. I had a poor experience with them before about a year ago but gave them a 2nd chance..... HORRIBLE service!!! Avoid this company!"

"I ordered three pairs of shorts over a week ago. Sent an email to customer service three days ago. Still have not shipped, still no reply. Do not buy from jack threads they are crap"

"I ordered a few pairs of shoes from jackthreads over a year ago using a promo code. I checked out and the promo code worked fine, but was told that my order was cancelled because jackthreads "does not sell items to resellers." I did attempt to order 3 pairs of the shoes and planned to resell them, but I didn't think it was legal to cancel an order after it was already accepted for this reason... My take on the situation is that they forgot to make the Y-3's I ordered exempt from the promo code and came up with a bogus excuse to cancel my order for that reason.

Fast forward a year or so and I'm searching for Cole Haan's on google and jackthread's pops up with the best price. I decided to give them a second chance. I found another promo code that I tried to use when checking out, but this promo code made the price go up instead of down. This was because the shoes were on final sale, so you couldn't combine the promo and sale.. I removed the promo code and placed my order. After checking my order confirmation, they charged me the higher price. I emailed them twice after this matter and they have yet to email me back. I hope this bad review was worth the $5 you didn't refund me jackthreads(:"

"I shot them an email OVER 2 weeks ago and still to this day no answer. Plus, you CANNOT return/exchange any clothing marked as "SALE" no kidding. I'm surprised this company still has not yet filled for bankruptcy."

" I Ordered two pair of pants and hair conditioner. Pants were poor quality And did not fit well. I kept the conditioner but returned the 2 pair of pants. I was subsequently emailed by the company that they only received back one pair of the pants. I spoke with customer service who told me that it was likely a problem in their warehouse and they would correct it. It's been over three weeks and the charge for the full order including both pair of pants and conditioner has still not been credited back to my account. I've spoken with them several times every time being told that this would be rectified quickly. I would not order from them "

"I can't say enough about my experience with Jackthreads. I ordered with them about 10 days ago and my suits just arrived. I am graduate student preparing for interviews and suits are just something I don't have the money for right now. Finding jackthreads was great because I could buy two suits and not break the bank.

The suits themselves fit surprisingly well and look very sharp. The suits are admittedly somewhat thin, but the quality looks solid. I would consider buying these at normal suit prices, but they are an amazing bargain for the price I paid. I am having the sleeves shortened just a bit, but even with that alteration I am getting two really sharp, well-fitted suits for $270.

As for shipping concerns, I had a perfect experience. The shipment showed up on the estimated date. I was very worried because I need them for a conference next week and wanted to have time for alterations if needed. I contacted customer service and they bumped my shipping speed for free. It didn't change the arrival date and might not have even got applied before it shipped out, but they were very understanding and tried to be helpful. Regardless, everything arrived on time. My only small concern is that they arrived in a shipping bag rather than a box. Everything was fine, but it does increase the chances of something getting torn or damaged on the way. Again, it wasn't an issue with me, but I wanted to mention it for transparency.

In short, I will probably buy from them again in the near future and I would highly recommend them to a friend. "