"Call yesterday. was told they were checking with their purchasing agent. Still waiting to hear back from their response as to what the problem. When I ordered it November 1, I was told it'd be 10 days till jacks got the part from vendor and then 3 days till I got it. No call back no email."

"No items were ever shipped "

"I made a mistake with what I ordered and a refund was not an issue. much appreciated. "

"I ordered a throttle cover for a leaf blower. Kept getting updates that the product with ship in 10 days, for over 3 weeks in a row. Product has not yet been delivered and there has not been any update on the status. Not saying I will never use Jack's again but this is not a great experience."

"I had some questions about the shipment since tracking wasn't available and a customer service rep responded promptly and communicated extensively with me until the item was delivered. Great experience"

"I have been waiting for over a month and still No Parts!
I had to call to why?
Need to wait a little bit longer.
Most times Jack's is great.
Hope this is just one of those things.
It happens to all sooner or later.
Hope this helps.
Thanks "

"Ordered some parts for an older snowblower. They were quick to deliver. May seem odd to get parts from out of state but nowhere near where I live carried the parts. Very satisfied."

"As always, prompt and helpful."

"Yet to receive my order. Charged in full. No product. "

"I have ordered from Jacks many times in the past and the results are always the same. Good service and products & competitive prices."

"Everything I ordered was great, but took a little longer to receive due to back order issues,otherwise would've been 5 stars."

"Parts ordered were on backorder from the supplier. Jack's kept in communication during this time, keeping me informed of my order's progress. Thanks for keeping me in the loop!"

"Lots of feedback and communication. We did run into a problem where one of the parts was back ordered, so i asked for a partial shipment and all was well. Would order from again."

"It took a little long to get the parts"

"Forrest Gump could have ran there and back faster than your shipping. And I still haven't received it. This has happened before. Fix it."