"ordered an ignition coil for Generac with no spark. Installed the new part --------now hot blue spark!! Starts every time."

"Parts diagrams make it easy to find the correct parts, shipping is timely, products are high quality."

"got the product I ordered and in awesome time
"

"Provided the right part, at the right price. Immediate delivery, to an overseas buyer. Couldn't ask for a better experience as a domestic buyer, let alone as an international buyer so thank you for making it a simple process."

"Excellent selection and shipping"

"I ordered a muffler the gasket and the mounting screws by OEM part number. Everything fit perfectly and I just pressure washed a boat for a bottom job. Excellent parts and good service."

"Thank you for the opportunity to review this experience with Jacks Small Engines. I placed an order for 4 items on 11/18/24, still not received due to "extended delay from vendor" on one item (other 3 items are "ready to ship" since 11/19/24). Sent email to Jacks on 12/5 along with screenshots that the part is IN STOCK with the mfg. Received email on 12/6 from Jacks stating they have "reached out to my purchasing department to see if they could provide an update and would follow up with me." that was 12 days ago...

Not sure what the hold up is and losing patience... Next step will be to cancel entire order and go elsewhere."

"December. 18th. Been waiting for parts since the middle of November. Shouldn't list the parts if you don't have them."

"My purchase was a manifold kit and I did not receive the kit, only the top part was missing the base"

"I came to your site to locate a part when I found the part I ordered it and paid for it.

About a week later, I got an email telling me that the part was no longer available
Now I would imagine that you would’ve known that a lot sooner had your search engine for the part done its job prior to placing the order
So you took my money held it for a week and then gave it back. You just wasted my time. I would never use your site again."

"I understand that it's not Jack's fault that my part has been backordered for over a month! But I called several times and was told someone would get back to me each time. No one ever has. I'm still waiting for my parts and I've had no updates. Northern Tool should have kept handling their parts themselves."

"Order was placed 11/12/2024 have not received Very bad business "

"Great purchase experience, good communications through all steps, and good shipping tracing. The only issue was the order was held up because of needing to get some parts. I would do business with Jacks again. "

"Fast shipping, got my generator up and running in no time "

"It says backorders take 2-10 days to ship. I think i am now over 30 days and my order has not shipped. "