ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.66/5
Chance of future purchase:
3.69/5
Shipping & packaging:
3.55/5
Customer service:
3.59/5
Return/Replacement policy:
3.51/5
Featured Review


Verified
1/5

2024-09-17

I still haven’t received my order!!!

"The payment for my order came out of my bank account weeks ago, the order has been paid for. I still haven’t received my order, hasn’t been shipped yet as far as I can tell. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-09-17

"The material was out of stock. Jack's Small Engines kept me updated to the statis of my order. Greatly appreciated that."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-09-17

Reliable and effective

"Best selection of parts and best shipping - quick accurate and reasonable. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-09-17

Great mower parts

"Fast helpful good products my mower running like a top"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-09-17

Exactly what I wanted great price !

"Everything was just as described and price was great and delivery was fast !! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-09-17

Have not received parts yet

"Ordered parts a month ago have not received them yet "


Verified
5/5

2024-09-17

Would purchase from Jacks again!

"Part shipped quickly! When received part was well boxed with no issues "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2024-09-17

Not Up To Expectations

"Over two months to fulfill the order. Not what I have come to expect from Jack’s Small Engines
"


Verified
1/5

2024-09-17

Bad business

"I don't know why you offer something for sale that you don't have, or can't get for several months, and yet you take my money! At least offer a full refund option."


Verified
4/5

2024-09-17

Parts delivered in a timely manner

"The only issue that I had was that not all necessary parts were available through Jack's. For those that were, they were delivered in a timely manner, including backordered parts, "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2024-09-16

Never got item I want a refund. But I realize I will not get a response from you. Poor communication

"Never got item just robot messages that item is still awaiting arrival from a third party . Not a good wayto do business. Please refund me"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2024-09-16

Quality parts at a good price

"I’ve used this website multiple times over the years and I’ve always found a good price and quality parts. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2024-09-16

Parts Received Quickly and Accurately

"There was a little delay receiving a response to my first message to Jack's, asking for assistance identifying a part. After that, everything went very smoothly."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
2/5

2024-09-16

very poor communication!

"I ordered the part and it took 4 week before I found out they could not even get it . In the mean time I was told it was coming."


Verified
5/5

2024-09-16

Powerhouse Generator Parts

"I have two generators that sat to long and the fuel and carb jets became plugged.




Parts worked perfectly






"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process