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Product & services pricing
3.66/5
Chance of future purchase:
3.69/5
Shipping & packaging:
3.55/5
Customer service:
3.59/5
Return/Replacement policy:
3.51/5
Featured Review


Verified
1/5

2024-09-16

Too long of a wait.

"Too long of a wait for the items, canceled the items and bought them elsewhere."

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Verified
1/5

2024-09-16

Ordered a pump

"Ordered a pump 6 weeks ago and have not received it yet."

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Verified
5/5

2024-09-16

Thank you.

"Thanks for prompt response and delivery."

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Verified
5/5

2024-09-16

Deck belts

"Only place with right belts "

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Verified
5/5

2024-09-16

Fast shipping and better than expected parts

"I'm always skeptical when ordering from online shops, especially for parts for things I use often. But Jack's delivered. They shipped me OEM parts and way less than OEM prices. Perfect fitment, packaged well. Much appreciated. "

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Verified
1/5

2024-09-04

I'm still waiting for the part I ordered!!

"I can not rate them any lower. I would but there are no half or quarter stars. Order your parts and then go buy a new one because Jacks will charge you and tell you it's in the mail. JACK'S SMALL ENGINE IS A RIP OFF!! THEY LIE, THEY AVOID YOU. THEY ARE A **** COMPANY!! I AM GOING TO COVER SOCIAL MEDIA ABOUT THE WAY THEY CHEAT PEOPLE. I WILL ORDER A PART FROM A REAL COMPANY. ONE THAT DOESN'T TAKE YOUR MONEY AND THEN FORGET ABOUT YOU. JACKS SMALL ENGINE IS A **** COMPANY WITH A **** STAFF!!!!"

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Verified
5/5

2024-09-16

Great service

"Always gets me the fight parts quick"

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Verified
1/5

2024-09-12

It's been a month to the day and still haven't received my parts.

"This is a pull start assembly for a Briggs and Stratton engine. Pretty basic stuff.
Why they would want me to grade them before I received my merchandise doesn't make much sense.
So here you go.
"

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Verified
3/5

2024-09-16

"Website needs better pictures and more information and descriptions on products you are trying to buy. Took way longer than I thought to get my part. On those three weeks that I waited I could of just gone onother route and build my own cluch cable. "

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Verified
3/5

2024-09-16

Long wait

"They won't ship the parts they have until all the parts are in.
They don't tell you what parts are in stock, and what parts have to be ordered until you pay.
"

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Verified
4/5

2024-09-16

PTO clutch

"Part as described picture of part shows wire harness pigtail. but not in description. I ordered a pigtail harness seperate , that I didnt need but needed to insure that I had a harness to complete the job. Most times the picture isnt always what you get. Discription would insure what was in the part group."

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Verified
1/5

2024-09-16

Still waiting

"Ordered Makita blower fan retention nuts and screws for the plastic body and over a month and still waiting. "


Verified
5/5

2024-09-16

Onan fuel pump

"I orderd the pump by mistake and requested the order be cancelled. It was cancelled with out issue."

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Verified
1/5

2024-09-15

Did not receive my item!!!!!!

"I will never spend a penny with this company again!"


Verified
1/5

2024-09-15

Bad shipping and customer service.

"Poor packaging, resulted in a fragile product that looked like it had been put thru a clothes dryer. They offer refund shipping, big deal. Will never use them again."

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