"recently i wrote a review on the .com store Jacobtime. I was not fair in my review of this establishment. I did some more research on this store and found out they are a well known and very reputable company. I would like to go on the record and retraced my previous statement. I highly recommend them to all watch buyers. "

"just wanted to say thank you for the fast service. was a little hesitant topurchase because of the few bad reviews but I said its worth a try since the prices where great. I took advantage of their extended return policy and ordered a watch for Christmas let's hope she . Likes it!"

"First I had problems with reaching them on the phone, they said they'd call back but they never did and after 2 days I see my order declined. After some talk I had to make another payment and they promised me that will ship the same day but of course it didn't. The next days they created shipping label but wasn't still sent that day.
However, all in all, they have good products but customer support (and generally workers I guess) are little sloppy.

Regards"

"Probably a great seller if not for the shipping requirement, Jacobtime require UPS to have signature at time of delivery so you CANNOT sign to release the package if they leave a note on your door. You MUST be there to sign for it. Because of this procedure i will never order from them again just because i am never home and no one is home while they're trying to deliver the package. They have many great watch that i want to buy and until i can find a solution for this i cannot order from them."

"After requesting to return an item just over the 30-day return policy date, the customer service at Jacobtime was willing to be lenient and let me return/exchange the item past the 30-day policy. Good prices, as well--I appreciated that the company seemed to value my business enough to make sure I was a satisfied cutomer. Will do business again."

"Albert at Jacobtime.com was friendly, accommodating, and their prices are great.

Will buy again from them!

CW"

"jacob time is the worst online store i have ever purchased from. i purchase a citizen skyhawk titanium for over 400 dollars, so youd expect a 400 hundred dollar watch would work and do what its advertised to do. the watches main feature was the radio controlled time, ( it automatically changes the time on the watch when you travel to different time zones) i have not once seen my watch do this. also the sliding bezel which i used on the watch which can be used to calculate various things was not smooth, (for both issues i had, my friend who had the exact same watch but bought it from a different dealer, did not have, his time would set automatically where mine wouldnt.) so i called jacob time and they told me it would take 4-6 weeks from when they receive the watch for service to try to resolve the problem. i just received the watch today after a long 6-7 weeks of waiting. when i opened my package, jacob time does not to respect for peoples belongings and forgot include the box and manuals i sent with the watch, but thats alright i got my watch back now it should be working smoothly right? NO, i can not see any noticeable change to the watch, the sliding bezel is still not smooth, and it still does not set the time automaticly. there were other issues i had with customer service too, i was moving away and because customer service notified me that the watch would take 4-6 weeks to service AFTER i had sent it to them it me about 5 calls and 3 emails to finally confirm the shipping address had actually been changed. conclusion? do not buy from jacob time, you will be wasting your money. I AM A VERY SATISFIED CUSTOMER"

"Like most I was skeptical at first given the VERY low price on typically an expensive watch. I went ahead and got the watch. I received it today and it was 110% new and authentic. Thanks jacobtime for a great deal on my awesome new citizen chrono at!!!!"

"Hi,

I just wanted to say thank you very much. My order arrived this morning.
I want to congratulate you on your fantastic services. You have the best
prices and extremely friendly and informative correspondence agents.
The watch arrived much sooner that I could have anticipated and exactly
as advertised and promised.

I do have one very small gripe however, while the packaging came
complete with warranty (original is unsigned, but full Jacobtime 2 year included as advertised), manual, CD, instruction booklet and watch holder
inner packaging, the original Citizen outer packaging was missing, and instead
everything was packaged in a plain brown box and Jacobtime fabric bag.

As I said before this is a very small gripe that I am happy to overlook and will
definitely be shopping from you again in the future!

Thanks again.

Regards from an elated and completely satisfied customer,
N. Lisa
"

"I purchased a citizen ladies display watch ...I was sceptical about the condition at first but the watch landed spotless ..although without box ...which was indicated before i bought it ...Planing to buy another one .."

"My experience with Jacobtime.com was excellent. The watch that I purchased was exactly as described and was immediately shipped. The price was significantly lower than Amazon and other online merchants. Plus, there was no charge for shipping. What's not to like?? I am a first-time customer and would definitely make Jacobtime.com my "go-to" website the next time I am in the market for a watch. Highly recommended. "

"I bought a display model Citizen Eco and the price was great. It was shipped quickly and the watch is gorgeous. I am very happy with this purchase. "

"Their warranty is a scam people! Don't fall for it! Save your hard earned bucks and buy at an authorized seller.

Be careful because they are not an authorized dealer. They have a very horrible warranty. The dial of the watch I bought came off and they insisted that it is considered under "cosmetic" damage and that it doesn't affect how the watch functions. I would have to pay for it to be repaired. #@$% U!!

Response to AlbertJT

You're are freakin liar! I have never sent my watch for repair because I am too damn mad when the rep told me I have to pay for it to be repaired, so how can you tell that it was the crown which came off? What came off is the dial from the chronographs! I explained it well when I called and yet you guys still insisted that it is cosmetic damage! Bunch of crooks!"

"Fantastic store. The website is easy-to-use and informative, and the pictures are completely accurate. The selection and price are among the best on the Web, and if you are willing to purchase a display model, the prices are almost unbelievable. I got a new Citizen Eco-Drive for 1/2 what most other retailers (including Amazon) had it for, and for about 1/3 of its suggested price. Its only issue is two small marks on the back from whatever display stand the watch was on. I ordered the watch at 5 pm the Monday after Christmas, and was wearing it right after lunch Wednesday. In fact, I had the watch in hand before my payment cleared at the bank. I would highly recommend that people consider Jacobtime.com"

"Excellent customer service! My order was placed a few minutes before closing, and they still got it shipped to me next day with no extra charge. The watch is in perfect condition and is exactly what I ordered. Highly recommend!!"