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JACOLTECH IS A HORROR STORY

I read through the other reviews of this vendor and I too have had a very negative experience similar to two of the others that were mentioned. This is easily by far the worst merchant that I have ever dealt with, and in fact I have never had an issue with a merchant before that wasn't resolved reasonably satisfactorily.

Basically, I placed an order with this vendor and when I received the package and opened it up it was the wrong item. I ordered an 92mm medium-speed Panaflo case fan, and what came was an 80mm low-speed Panaflo fan. I then went to the merchant's website to try and contact them via e-mail, but to my surprise not one of the several e-mail addresses listed on their site worked. They all bounced with a delivery error of "Illegal host/domain name found". I noticed one of the other reviewers mentioned this as well so it has obviously been going on for awhile. Anyway, at this point I was left wondering what to do, because the merchant didn't have a phone number listed on their site or on the invoice of the package that I had received.

Since the vendor is on the Yahoo Shopping network I ended up contacting Yahoo Shopping Services to file a complaint. They got back to me a few days later and said that they had relayed my message/situation to the merchant, who would then contact me as soon as possible to try and resolve my issue. It's been about two weeks now and I haven't heard a peep from the vendor, and I honestly don't think I ever will. A couple of days ago I checked my credit card statement online and noticed that it listed a phone number for the merchant on the charge, so I decided to try that. I have tried calling over the past couple of days at different times but all I ever get is a recording where you can leave a message. I also replied back to Yahoo Shopping Services informing them that the merchant had not contacted me and to inquire as to what the next step was. They instructed me to contact my credit card company to get help resolving the issue.

So this brings us to today's events. On a whim I decided to reverse look-up the vendor's phone number online ***-***-****) and according to www.whitepages.com it is a Verizon Wireless number. When you put all the facts together it would seem to me that whoever this merchant is, it is probably some amateur selling stuff out of his garage that has little or no regard for customer service or courtesy and has no idea how to treat his customers on anything even remotely resembling a professional level. How Yahoo Shopping can allow a vendor like this to operate on their network is beyond me.

So anyway, I called up my credit card company today, told them the whole sordid story, and they said that since it was under $10 I couldn't file a dispute and they just ended up waiving the charges from the merchant instead (yay!). In some ways I wish that the charges had been over that threshold just so I could have filed a dispute, but I'm glad I won't have to pay for them, and I don't know what the credit card company is going to do with the merchant in response to this issue (if anything), but I hope that they take the credit back and that the vendor loses money over this."

"I'm glad I got anything from them, there haven't been reviews here in more than 6 months. Ordered 4 Panaflo H1A high speed quiet case fans, via priority mail (it wasn't much more expensive), recieved 4 Panaflo L1A low speed ultraquiet case fans. Seeing as to how my emails haven't gotten through, I'll just keep these fans, and I'll have a silent system. Still, it would be nice to recieve what you actually ordered..."

"Ordered a Cooler Master Musketeer and Aerogate from them on ebay on Nov 25, 2003. Something went wrong and I did not receive the items, but their records showed that they were shipped. They were very friendly and responsive to my emails. Even though it took over a month and a half to recieve the product, I am satisfied with their service. The prices were better than anywhere else and the products look new and perfect (I have yet to install them). I am not sure if something is unorganized in their shipping department or what, but the important thing is that I received the products. Assuming my incident was a fluke, I would definitely recommend this seller. Excellent customer service and a great price."

"The absolute worst company to order anything from !! I ordered on december 27, 2003 they said it was shipped on the 29. well after waiting and waiting i constantly emailed (the only way of contact) and finally without response on january 12 i got my package. I looked at the post mark on package and it read january 9 !! Plus to add to that it i got wrong product!! i ordered arctic silver 5 and they sent me the original acrtic silver.. this place is horrible all around.

update !! 1/14/2004
got a email back saying how sorry they were for the wrong item and they would be happy to send me the right item.. well of course i said ok !! HAVENT HEARD FROM THEM SINCE !! CROOKS !!
The only trace of a number for them is
***-***-****
Jacol Technologies
34302 O'Connell Court
Fremont, Ca
94555

To my best knowledge these are all bogus !!

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"I had orded 3 lighted fan guards from this company. All 3 did not work. I emailed them to complain. They repled, saying it is not their problem. They bought them from some one else and have no control over the other companys QA . So I understand it is my fault for ordering them from Jacol. They did give me a RA number saying that they would replace them so I sent them back, but it was up to me to pay the return postage. They sent the same no good lights right back to me. Do not buy from them unless you like to waste your time and money. "

"Worst online purchase experience so far, and I do a lot. I was given a order confirmation webpage after ordering and that's the last I've heard. I sent two emails requesting order status and received no reply. It has been 15 business days since placing the order and nothing, no merchandise received and no reply to my emails. The only good thing I can say is I have not been billed yet either."

"I made an order of over 200.00 on this site 4 days ago and all the support and help links are now sending delivery failure notifications. This is just my luck. No link on the site is currently active and im wondering if im ever gonna get a return email just to confirm that i even made an order from them. So far Yahoo help services has yet to reply to me. (the order was through their billing). I have built and sold over 30 computers ordering on the net and this is the most frustrated and ignored I've ever been. Insulting and very NON PROFESSIONAL OF BOTH COMPANIES. Take my money without even a thank you reply of order conformation.....Think Ill call the FBI."

"I actually found Jacol Technologies through eBay and I am very pleased I did. JacolTech offered the best price I could find on the Vantec Nexus fan controller. Great communication when I had a question about the item. Shipped promptly. Will defintely consider JacolTech for next purchase."

"Product did not ship when promised (has not shipped to my knowledge 5 days after it was supposed to). Emails regarding the status of the order have been ignored. "

"With JacolTech I had an experience that would normally turn me off to an online reseller: My package was lost in shipping, with no way to track it. With most resellers, this can become an agony of frustration, waiting weeks while your complaint is processed, and you'll be lucky to get your money back. Jacol impressed me, my emails wer promptly replied to, with real information rather than a simple form letter, and after waiting 5 days with no sign of my 2 day order, he re-sent my shipment via overnight express at no charge. I am very impressed with this reseller's prices and practices and will be keeping them at the top of my list in the future."

"One of the worst companies ever. Sent me the wrong product. Not to mention slowly, everything with this company is slow. Finally I recieved correct product and company wanted to rebill me for the product which was 2 months old. That one set me over the edge and caused me to post here. DONT BUY FROM THESE GUYS"

"Jacol Tech. Is a great place with outstanding cus. support. I highly recommend you checking this place out !"

"Jacol is very helpful on ordering, even there was transaction problem, he is still very patient to help and wait, Excellent seller, i order the part on Friday, and he didn't get the money until money, still i got the product by Friday, and amazingly my address is an APO, very fast shippment. Doing a great job, Jacol.

super Satisfied customer.

Ivan

United States Army
Wong Ivan, SPC
1st Bn 108th Aviation Regt.
Stabilization Force,
Eagle Base, Bosnia

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