"Fast and easy to navigate web site"
"There website worked well and there order was processed quickly."
"When I placed an order on 3/28, there was plenty of stock indicated on the website to accommodate my order. Then 2-days later I received an email that "confirmed" my order has shipped with a tracking number. After 2-more days, I noticed the tracking still showed UPS didn't have the package in their possession. There is no phone number for JB Tools, so I submitted an inquiry message on their website and also emailed them directly. Then, 5-days after placing the order, they responded and told me that my order could not be fulfilled and proceeded to cancel the order. Apparently their inventory system is wildly inaccurate and their ordering/fulfillment system is so defunct that it will claim your order has shipped when it hasn't. Then, they rely on customers noticing the tracking hasn't showed any progress, to reach out to them to diagnose issues inherent within their order management system. The person who responded to my email then made up a fake excuse accusing the "government" of interfering with my order. Ridiculous.
This was absolutely unacceptable and put me in a terrible position, without the supplies I was relying on. I will never use JB Tools again and would caution anyone from using them."
"It was a great experience "
"Item didn't work from opening the box and now I'm supposed to pay shipping to return the item?
Garbage product and garbage customer service."
"I have been looking for this tool for quite some time. Never have a ford it a such a great price and convenient way to order. "
"Like the ease of use and the looks of you web store."
"I could not get on this website everytime I tried to place an order. I have spokken the office and they were not helpful but were very bothered at the fact that I was asking for help."
"VERY GOOD PRICE FOR IMPACTS "
"Not much to say, that's the point! No need to shop around as I can rely on J&B to have what I need, in stock and ship quickly at the best price always. I don't need to wait for sales or spend a lot of time shopping online, click, click and it arrives plain and simple.
Scott Fleming - Vintage Motorcycle Addict
"
"did business with jbtools in march 2020 sent me the wrong item they will not send me what i bought i don't recommend doing business with jbtools"
"I found what I wanted easy and checking out was a breeze. Had also ask a question and they got back to me right away."
"Purchased Milwaukee impact wrench set. Online process went smoothly. Company took the $600 from my account immediately. I received an order confirmation email at 8:37 am PDT. The next email I received was at 4:02 am PDT the next day stating that my order is REFUNDED. No explanation, no anything other than the email. I have not yet received any refund. I wrote three emails with ZERO response. They do not list a phone number because they absolutely don't care about you or the horrible service they provide. I will be filing a complaint with the BBB today in hopes of getting this resolved. I'll also be filing a fraudulent charge case with my credit card company. I would stay as far away from these folks as you can! "
"Great prices, reasonable shipping, all around good experience. "
"Placed my order today 3/8/20. The company had everything I was shopping for at great prices! I look forward to receiving the merchandise at which time I will provide updated feedback "