"I am in love with Jerry's. I stumbled upon this funky little art site when I wanted to begin painting. Whether you're into oils, watercolor, drawing, sculpture, or some other medium, Jerry's is going to have what you need.
The prices are very competitive and other craft stores in this region (like Michael's) are worthless when it comes to quality art products. Jerry's is the place to shop."
"For the most part, Jerry's on-line ordering process is good and their sale prices seem to be great. But if there is a glitsch in your order, plan on spending hours making multiple contacts trying to fix the situation. It is almost impossible to get anyone on the phone so you're relegated to using the on-line chat after holding on the phone for 45 minutes."
"customer service was good, however, new website is not - used to be able to order easily, now it's a confusing mess
"
"Jerry's is always Jerry's, pandemic or not, and for that, I luv them.
I panicked 3 months ago about Fabriano Paper disappearing from the planet.
Jerry's delivered.
A few weeks ago, I panicked that (with the political atmosphere in Portland and Seattle)
my favs m. graham and Daniel Smith would disappear.
Jerry's delivered.
I am set for several years of painting (and not panicking) because of Jerry's.
:-) :-) :-) :-)"
"Got the watercolor paper I needed at a fair price, delivered right to my door. Convenient and easy. "
"I ordered late for canvases to use at a workshop and I was very worried about receiving them. I had used the 3 day priority instead of paying for the rush. They got to me with a day to spare! "
"Even prior to covid it took them weeks to finally fill and ship my order. It always came late and as an educator I cant have that happen as I often order many products for each class and students needs.
They also do not answer inquiries when this issue has been addressed with customer service via email"
"good customer service however hold time is long if you need to speak with someone"
"always fast shipping and great products"
"Quick service. Happy with my supplies."
"Jerry's Artarama was one of my favorites places to get my art supplies, now it's the only place I get my stuff from. They have impeccable Customer Services, you never gonna get better discounts, quality products. I just wish they have a branch here in Utah!! You are the best, thank you so much!"
"Jerry’s always provides excellent service at great prices"
"as always my orders from Jerry's are dependable thank you for providing an outstanding resource for art supplies"
"always easy and fast accurate experience...best prices and quality art supplies...have been buying my supplies from them for at least 20 years..."
"Jerry's has a great selection of products and helpful customer service, and my items shipped quickly
"
"My order arrived super fast and in great condition. I’m very happy with the products I ordered. "
A rep from Jerry's Artarama, JerrysArtarama, has responded:
“We are sorry that the wait time on the phone was that long. Due to the COVID-19 virus, we are experiencing a higher than normal call volume resulting in longer wait times. Representatives are answering phones and someone will answer your call. Our call center is open from 8:30 am-9:30 pm EST M-F. This is just as frustrating for us and we sincerely apologize for the longer than normal wait.
”