"I am in love with Jerry's. I stumbled upon this funky little art site when I wanted to begin painting. Whether you're into oils, watercolor, drawing, sculpture, or some other medium, Jerry's is going to have what you need.
The prices are very competitive and other craft stores in this region (like Michael's) are worthless when it comes to quality art products. Jerry's is the place to shop."
"I ordered Mount Vision Soft Pastels set of 50 workshop colors.
Instead,I received 25 Mount Vision portrait pastels.
I called and was told to send them back and they would ship the correct order. I wrote a letter stating what happened and that i still awaited my 50 workshop colors. Well today i received 25 portrait pastels.
I reached a manager and she is looking into this to solve the root cause of the problem"
"I have shopped at Jerry's Artarama for years. Their selection and prices keep getting better and better. Thanks Jerry's !"
“Thank you for your continued support for JerrysArtarama.com!”
"It's easy to find the products I'm looking for at Jerry's Artarama. I have ordered a broad range of items, and I'm always happy with the high quality. My orders are always delivered with no mistakes. Jerry's is my number one supplier!"
"I always buy my tubes of Winsor Newton alkyd paint at Jerry's. The price seems always to be the lowest. One tip for you Alkyd painters in case you don't know this trick is to wipe both the threads on the tube and the cap with vaseline after each use. This keeps the alkyd from drying around the tube and eventually, the cap will be impossible to screw on. Instead of the free shipping,
I opt the small fee first class service. I get my supplies faster."
“Thank you for providing feedback about your experience. We love hearing from all of our customers. Thank you for shopping at JerrysArtarama.com!”
"Well I deleted some items that were in my cart and then added new items to my cart when I placed the order for $39.05 it said it was accepted and processed and gave me a confirmation number. When I went to view the confirmation in my email everything that I originally deleted from my cart was added back in and the charges of $87.70 was processed instead of the $39.05 . Customer service handled the problem as best as it could and I got refunded back the $87.70. Thank u and your people for handling of this most outrageous problem thoroughly and efficiently."
“Thank you for your continued support. We automatically send a tracking number to your email address once your package has shipped. If you have not recived a tracking number the email might have been sent to your junk folder by mistake. Thank you for choosing JerysArtarama.com! We look forward to your future orders with us at JerrysArtarama.com. ”
"Where I live I would have to drive quite a ways just to get to a just ok art supply store, but Jerry’s has the specific brushes I want and for the cheapest I’ve seen. I got my stuff really quick and love my Old Holland brushes to pieces. "
“Thank you for shopping with us at JerrysArtarma.com!”
"This was my first experience with Jerry's and I was very impressed with the service and prompt shipping. Nice to deal with folks who know great customer service. I definitely will buy from them again."
“We appreciate your comments on our service. Thank you for shopping with us at JerrysArtarama.com!”
"website is easy to maneuver (nice for a 79 year old!) service is fast,great product selection-I am very happy to shop online at Jerry's."
“We are always happy to hear from our long-time customers. Thank you for your compliments!”
"Oredering online from Jerrys catalogue is NOT easy. Some items aren't listed in
the catalogue even when I peruse from cover to cover(like Fredrix gallery wrap
stretcher bars). I have to ask on the phone if they are still carried.
Opening my acct. is not easy either. I have to try several times to avoid all the
discount lists and once I get to my acct. it gets overrun with discount stuff."
“We regret to hear that you were disappointed by the items listed in our catalog. The full listing of our merchandise is available on our website. We carry a wide assortment of art supplies and we are not able to feature each product in the physical catalog that is mailed out once a year. We welcome your feedback to help improve your shopping experience. If you have any questions or suggestions, please contact our customer service team at 800-827-8478 or you can email us at cs@jerrysArtarama.com.”
"I love clearance and overstock. ! Great selection and deals!!!
Henrietta Roberts"
“Thank you for posting! We value your feedback. Thank you for shopping with us at JerrysArtarama.com!”
"Had a product that was damaged when arrived and they took care of the issue quick and replaced the item at no additional charge."
“We appreciate your comments on our service. Thank you for shopping with us at JerrysArtarama.com!”
"As an artist I can spend my money anywhere but I don’t and won’t as long as I have Jerry’s! They have everything and more than I need and the customer service is quick, friendly and awesome. I always get my purchases quick! Thank you Jerry’s! "
“We love hearing from our long-time customers. Thank you for shopping with us at JerryArtarama.com!”
"Products are always as described."
“Thank you for your continued support and for choosing JerrysArtarama.com!”
"I told the phone rep I wanted two 20x30" frames for oil paintings on stretched canvas. She steered me to the wrong frames, and I didn't realize it until they arrived. It cost me $30 to return them."
“Thank you for taking the time to post your review. We apologize sincerely that the wrong frames were ordered. I assume that depth of the frame was not deep enough for your canvas. We prefer to speak with our representatives in private about any customer service issues. Please send us the name of the representative that you spoke with or your order number if you placed the order over the phone, we would appreciate it. If you had called us about this before sending the merchandise back we would have been happy to resolve this issue by replacing the wrong frames with the correct depth. We would still like to help you expedite the return and exchange process. You can email us at cs@jerrysartarama.com or call us at 1-800-827-8478 with any further questions, comments, or concerns. ”
"Everytime I order, it is received promptly and correctly. Only once did I have a problem with an order and it was taken care of immediately with no additional charge to me! Service is quick, no waiting and I am not disappointed.
Everything is as advertised, and the cost low, which as an artist is a great benefit.
I am very happy with all my transactions with Jerry's Artarama.
"
“Thank you for your feedback, We're happy to hear that you received the order and that all is well. If you have any other questions or concerns, please contact us at cs@jerrysartarama.com or 1-800-827-8478. Thank you for your support!”
A rep from Jerry's Artarama, JerrysArtarama, has responded:
“Thank you for your feedback. Our customer service department is always available to research issues like this. Thank you for bringing this issue to our attention. We love hearing from our long-time customers. ”