"I never received my order. "
"Didn't get my 15% off first order"
"Simple, easy to use, and got the item very fast! "
"I must say Jet's delivery was very prompt."
"Jet was true to their word and delivered on time and got my order right"
"We should believe the prices are saw on Jet! Not only were the pricing unbelievable, it was delivered the next day! Way better than Amazon! Thank you Jet! We are going to use this site for all our goods and baby food now!! "
"Fast service, great price, backed well. Perfect."
"Bought some supplements and the wet at my house in two days"
"I had a great experience with Jet!"
"This was the first time I used JET.COM and it was every bit as good as my Amazon Prime. I was surprised. I guess some competition is good as Amazon is driving all other stores out of business. Prices were great; shipping fast; even the JET.COM box was every bit as strong as the Amazon Prime boxes I get delivered. I love Amazon Prime but JET.COM was very good as well."
"Great price and fast delivery."
"Very good prices and fast delivery :)"
"Order received quickly and was perfect!"
"I placed my first order with Jet.com and was very happy! Received my order on time as promised and will definitely order again!"
"I tried to place an order at Jet.com in 4/2016. It was a gift. I placed the order & got a confirmation email. A day later I got an email from Jet saying my order was canceled! I called them to ask why. The customer service agent - at the number Jet says help number - said she wasnt able to tell why my order had been canceled. I asked why not. She said she wasnt privvy to that info. I asked why is she answering the phone provided by Jet that is for customer service if she couldn't answer customer-service questions She said she didnt know. She said the ones that can figure out my order snafu were not in the building. I asked when theyd be back and available to talk to me. She said she didnt know! Then she admitted that there actually were some of those order department people physcially there. I said Id hold to talk to them. She said they were too busy and the hold would be long. I said I didnt care; I needed the issue resolved. I waited on hold. The first woman returned and sheepishly promised to have someone call me back right away. Someone eventually called me back from the Jet order dept & said that the order was canceled because the shipping address was different from my billing address. So, nobody ships things to other people? Dont people sometimes have two homes? There are a LOT of baby boomer snowbirds in this country! And why - if my order raised red flags - had I received an order confirmation email first with an order number saying my order was all set and then got the cancellation email 24 hours later? So, then I had to speak to a fraud specialist guy & answer grilling questions about my card. I had to prove the card was mine - as he pulled up a map on his computer - by providing the names of multiple crossroads near the billing address and the name and address of the bank where the debit card was issued. Then he asked why there was a discrepancy in addresses and asked how many months of the year I spend at the address associated with the debit card. WHAT?! I told them I was disgusted by this third degree; I wouldnt be using their web site. Someone from Jet then apologized via email and added credit into my Jet account for my troubles. I was already angry and I ended up ordering the gift item elsewhere. Fast forward to August. I decided to use the credit in my Jet account and give Jet a 2nd chance. I tried to use a coupon code to give me 15% off my order, which was on the home page. The site wouldnt honor it because it says it was good for only new customers;. I tried multiple other codes for 15% off my first three orders with Jet. I AM a new customer; Ive NEVER placed an order there! Yet, I kept getting a red error code that said code invalid; only good for FIRST TIME customers. Again, I never placed an order with Jet! So I wrote an email to them and I was told to try another code. The same thing happened AGAIN. I was flustered and I wrote back. Eventually, someone at Jet went into my account on their end and manually applied a 15% off code. Whew! I wrote them a thank you email. I was relieved that I could finally place my order; my items were sitting in my cart for 2 days. I placed the order. Immediately I received two emails from Jet at the exact same time. One said my order was placed successfully and one said my order was CANCELED! This time, the order was shipping to me, so the debit and shipping addresses were the same. So, that wasn't the reason for the cancellation. I checked my order on their site; all of the items in my order indeed said canceled next to them. I called the customer service # again. By this time, I was feeling defeated and ready to give up. The woman there was pleasant but said she didnt know why the order had been canceled. She asked me to hold for someone who could explain it. I waited. Eventually she came back and said that I would be getting an email explaining that their system made an error, and that my order was canceled mistakenly by THEM. WHAT? So, I opened my email while the woman was still on the phone. I did receive an email and it stated that the cancellation was their error. The directions were for me to reenter the web site and press the place order button. Well, my order had been cancleled so there was no way to choose the button because my cart was empty. So, the customer service agent said that she would re-place my order for me and send a confirmation email. I know this company is still new and may be working out some kinks. But, it should not be this exasperating to place an order at a web site. Theyve got to work on the tech aspects of their site. The whole shopping experience at Jet.com has left me feeling exhausted. The customer service reps are all very nice; Jet has that in their favor. There are plenty of things in life that raise my blood pressure and make me frustrated and stressed. Online shopping shouldn't be one of those things."