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Verified
1/5

2004-11-10

"DO NOT BUY FROM JETAUDIO THEY WILL RIP YOU OFF!

I have been buying stuff online for over four years and never have had a problem, I mostly buy from newegg.com (great company.)

I decided to buy an iaudio m3 from jetaudio.com because they had a deal where if you bought 1 20gb m3 you would receive 2 iaudio CW300s.

So I thought id spend $50 more and buy from them and get the free mp3 players.

After a week I received the m3 and 1 CW300, so I thought maybe I made a mistake and it was only for 1 CW300 so I looked at the invoice and it showed "iAudio CW300 CU 128MB (Free Promotion) 2 $ .00 $ .00"

So I emailed them and they said it was only for 1 CW300 and they couldn't do anything about it.

Finally they said they would send me some free headphones because of the hassle, a month later and nothing.

So to sum things up they changed my order WITHOUT telling me, they won’t fix the mistake they made, and they never sent the "gift" that they promised.

DO NOT BUY FROM CRAP ONLINE COMPANYS LIKE THIS ONE, SUPPORT GOOD COMPANYS LIKE NEWEGG.COM.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
N/A
Web site being easy to use
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Web site reliability
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Verified
5/5

2004-05-01

"I have ordered twice from JetAudio. The first time I ordered iAudio CW200 512MB MP3 player for my husband for Christmas. Recently, I reordered the USB cable for this player since my husband lost his. Both times I was happy with the purchase process and price. My husband has been extremely happy with his MP3 player. He uses it at the gym and when running and the quality withstood. The shipping prices are a bit steep for something small like the USB cable by itself, but other than that I have no complaints."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site