"after a very helpful conversation with a manager at Jewelry Central, and some better understanding primarily on my bahalf, doing business with this company has been a pleasure. They are willing to meet and exceed expectations with regards to the most demanding delivery times, and with their help my proposal will go on as planned! excellent customer service follow up."

"I had the pleasure of advising my son on the purchase of an engagement ring for his fiance. After looking at over 20 different internet sites (some in UK and Israel, mostly US), we settled on JewelryCentral.com and he is very glad we did. Internet diamonds from good sellers offer more for your money we found after looking also at mall jewelers. JC Store Customer Service was excellent. They actually call you back if you have to leave a message (once within 5 minutes), and e-mails are promptly answered with courtesy and complete information. My son decided to go the "Design Your Own" ring path. The first loose diamond he chose had been sold. Jewelry Central made suggestions for an alternative diamond, without trying to push up the budget. Much appreciated. In the end he chose a .36 carat, D, VSI Ideal cut (GIA Ex with cert dated Jan 2010), HCA score 1.8 in an 18ct white gold trellis setting.
He asked for a rush to be put on the order. JC Store said they could not compromise quality to rush the bulding of the ring. We appreciated that demonstration of commitment to quality. In the end it did ship two business days sooner than anticipated, and overnight (free for built rings).
The ring is stunning! Absolutely gorgeous! My son came to the house to collect it, and when he saw it he was very happy with it. The diamond flashed and sparkled with fire and brilliance like a fireball. My son's fiance just loves it, she shrieked and jumped up and down at the sight of it. She told me she would have said yes if he had given her a crackerjack ring, because she loves him. But her delight was obvious and intense and the ring looks incredible on her finger. All I can say is, I thoroughly recommend Jewelry Central for quality, selection, price, processing and just plain WOW factor!. The 30 day return includes one re-setting/change for free. Would definately shop with them again for jewelry.
JC Store gets full marks and our thanks for an excellent shopping experience."

"While searching for an anniversary bracelet for my wife I found www.jewelrycentral.com. Their selection was much greater than the others and they had the traditional style I desired. I called to order as I had a time deadline and sales checked and found what I wanted. They shipped it on schedule, it was beautiful, and it made our day. Thank you Jewelry Central."

"Great customer service & product above my expectations.

"

"I just made an engagement ring purchase with Jewelry Central over the internet. I purchased the ring on Monday needing it by Thursday of the same week (flying on Friday to Canada to get engaged). When I found out on Tuesday the ring would not ship in time (delay was with manufacturer), I called the customer service rep. He was so helpful and came up with a solution to the problem He was able to get my ring to me the next day, even shipped my ring with overnight shipping with no additional charge. The ring is beautiful and I am sure my girlfriend will love it. It is better quality than many rings I have looked at in local jewelry stores at half the price. I was skeptical at first to order expensive jewelry over the internet, but Jewelry Central has put those fears to rest! Outstanding customer service and high quality products! I will use them again for my jewelry needs!

Robert Morgan
MAJ (RET) US Army"

"I Googled for a three-stone, bezel-set diamond pendant in yellow gold, and Jewelry Central had exactly what I had in mind. All along the order taking and shipping processes , J.C. kept in touch, and also responded to each email I sent. When the pendant arrived, I was more than pleased! It was even better than I expected and very beautiful. I will definitely shop here again!"

"This is my second purchase and its always a pleasure buying from them. the customr service is excellent and beautiful jewelry. my diamond ring was independantly appraised for more than I paid and i'm very satisfied. They also sent me a silver necklace as a free gift."

"My engagement ring is gorgeous and exceeded my expectations. I'm very impressed. Fantastic company!"

"Extremely satisfied with the ring I purchased. The ring was a high quality product and it was well made with a beautiful diamond. Customer service reps were very helpful and made sure I got the order on time. I want this type of product and customer service from every company.

A wonderful experience."

"A good friend of mine recommended Jewelry Central, so I decided to purchase an expensive engagement ring from them. My fiance loved it and said yes immediately when I proposed. She keeps showing it to friends and co-workers and they keep showering her with compliments. I was very impressed with their overall service. Their customer reps were very professional and they delivered the order on time as promised with FedEx.

Great prices, selection and service. I recommend Jewelry Central to all of my friends and family."

"I bought a diamond tennis bracelet from them and me and my wife were very pleased with the quality of the diamonds. As soon as we took it out of the box, the diamonds were sparkling and my wife was very impressed. It even came with a complementary appraisal. I took the bracelet to my local jewelry store and it appraised quite higher than what I payed for it.

I found their customer service to be outstanding, because they answered all of my questions honestly and politely before I made the purchase and even overnighted the bracelet to me without charging me for the shipping.

I will surely buy from them again."

"My purchasing experience with the JC Store was quite outstanding and I'm happy to report that the merchandise bought (diamond ring) was of excellent quality and priced well below typical retail.

Richard A. Smith"

"My experience was quite the opposite of the previous reviewer. I have purchased several times and have been well satisfied with the speed of shipping, the merchandise quality, and most importantly (to me), the prompt response to my questions.

Last year before my wife's birthday, she lost a nice bracelet I had purchased from Jewelery Central, and so I purchased another one as a replacement.

I gave it to her, she was delighted to have it, and about 2 1/2 months later, she found the original. I thought, what the heck, I'll ask the store if they'd take the other back and so I emailed them.

I'll admit that when I didn't hear from them the next day I was figuring that this was their way of letting me know that no, you can't wait forever to return an item. But the following morning I got a reply from Amy telling me that they'd be happy to issue me a store credit.

So great, I thought, and we sent it back and when they got it, sure enough, they sent a confirmation that they'd received it and we had a full credit for the entire purchase which surprised me (I buy a lot of items online, and am always expecting to be hit with undisclosed "restocking fees" and such).

Anyway, we picked something out, I ordered it and when it arrived it was as nice as it looked on the site. Being a skeptic, I waited for the next two credit card statements and never saw a charge so I relaxed a little bit (but not completely). Then I got a phone call reminding me that I still had a partial credit that would remain on file and was completely convinced.

So as I said, my experience has been completely different. I felt that they went above and beyond to help me with a situation not of their making. They were friendly, reasonably prompt, and I would say they were sincere in their desire to help. I have continued to shop at Jewelry Central - most recently ordering for Valentine's Day - and will continue to .

"

"**** August 6, 2009 Update ****

I'm updating this review 4 1/2 years after my original purchase because it seems my dispute with this company is finally resolved. Out of the blue, I received a phone call from Charlie in customer service informing me that Jewelry Central had been bought by another company. They were going through their records and came upon my file and this review; or perhaps vice versa, I'm not sure.

At any rate, they offered to complete my refund and promptly sent me a check in the mail. I was completely pleased and surprised by this, and was grateful that someone there was trying to make up for a past mistake.

I trust the new owners to put more attention to customer service and believe they deserve a second chance. Thanks go out to Charlie and the rest of the customer service team for making things right after all these years.

My ranking will be revised to a neutral 3/5.

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Original review:

Summary:

1) They promised same-day shipping via FedEx. Based upon the date they charged my credit card and the delivery date, I believe they shipped on the 10th day via USPS.
2) I requested a cancel if they couldn’t ship by the 5th day. They shipped late anyway.
3) They shipped to the wrong address.
4) They kept $20 of my money because of items 1-3.

The details of my experience:

(Removed. It's been over four years. They made things right. No need for the gory details any longer.)"