"I ordered a scrapbook album online that was not available at my local Joanns. When it finally arrived (3 weeks later with their super slow shipping), it was the wrong album! I immediately went to my phone and found the screen shot I had taken of my order and there was the album I expected. However, when I logged into my Joann account to review my order, the album photo had been changed to the one they sent me! Not sure why I wasn't notified of the change or why they didn't just cancel the order. To make matters worse, I paid for shipping to get the album I wanted and this random album they sent me is available at my local store -
This album is not what I paid for and not what I want. "

"Waiting to check out this morning, there were three people ahead of me, four people behind me and only one check out lane open. The lady behind the counter was too busy eating to keep the line moving. I kid you not! She was eating from a bag of Cheese Crackers. The customer was trying to explain something to the clerk but the clerk was too busy trying to get the last few crackers out of the bag. She is digging in the bag to grab her last cracker and then she dips her fingers in the bag to get the salt, perhaps, licks her fingers, then wipes her fingers on her shirt. I am watching in disgust! She is then rude to the customer because the customer is questioning her about a coupon and she responded rudely to say that a certain item was not part of the discount. I have seen rudeness from managers too. If they don't want their jobs, I am sure there are many out of work people who would be happy to take over their positions. I can't wait until Hobby Lobby opens up! I won't have to deal with these people again!"

"This review is about the worst experience I've had in years ordering products online at joann.com for pickup at a local store. I placed the order while I was in the store because there was an online special offer that was 1/2 the price being charged at the store. The order seemed to work just fine - my credit card was charged, and I got a confirmation of the order right away in email. However, after waiting 50 minutes in line while the good folks at the store tried everything they could think of -- including waking the store manager at home by phone -- they were unable to find my online order, or find a way to let me walk out of the store with the items without paying for them twice. Here are the problems:

- The online ordering tools do not indicate that orders placed after 5pm are not transmitted to the store until the next day.

- Even the confirmation e-mail simply says "we'll let you know when your order is ready to pick up." There is no estimation of when that might be.

- There is no mechanism on the on-line ordering system to cancel an order -- you are instructed specifically that you can return items after you've picked them up. In this case I was asked by the lead cashier to cancel my online order so she could sell me the items in the store matching the online price - but there was no way to do it!

- Buried deep in a "Pick Up Information" web page that your order e-mail points to is an 888 number for customer service with an indication that they can cancel an order -- however they didn't answer the phone while I was standing in the store close to their 9pm closing time.

I had the sense that the folks in the store were trying their very best to be helpful. And they thanked me for not being mad -- because they said that many of their online customers are furious about the delays, not being able to change online orders, and having the store return the items to the shelves after 3 days if they aren't picked up -- with no timely refund of the purchase. However the local folks apparently have their hands tied by a hugely defective on-line ordering process - over which they have no real control.

I will likely return to the store when I need to, but I am VERY unlikely to ever try to purchase anything at joann.com again. Save yourself the wasted time and frustration. Don't purchase anything online at joann.com if you intend to pick it up at a local store."

"I placed a big order for four times, and each time they cancel my order without any explanation. I contacted customer support numerous times and all they can tell me it is cancelled by their "asset protection" department. Contacting that department is impossible, you can leave a voice mail message and you may get an e-mail back without any useful information, nor a reconfirmation of the order.
They say they have updated my information and should order again (but my coupon I used was only valid for one order), but the next order gets cancelled again.
I placed the same order again, but in my mothers name with her contact details and again, the order got cancelled.
I had a good deal with some items on sale and an additional coupon, so I'm pretty sure JoAnn's "asset protection" just means protecting their own assets so they can make enough money on the items they sell. They are a fraud with fake promises and I urge everyone to never ever buy anything with them again. I used to be a big fan of them, bought a lot of stuff over the years, but now I am very very disappointed about their attitude. They don't even try to find a solution."

"I received an email from Joanns stating that the scrapbooking paper is going to be sold 12 for $2 (.79 -$3.99)but when I got too the store the printed a piece of paper stating that that was a mistake"

"Visited my local JoAnn store to buy fabric for a Christmas quilt. They were out of one piece in the store that was available on line. I called from the store to order the online fabric, as it was the ONLY coordinating piece for the rest of the quilt fabrics, and I wanted to be sure it was available before I purchased the remaining fabrics in the store. Was assured it was available .. placed the order.. was told in 2 days I would have an email confirmation, and receive fabric by 12/5 latest. I never received the email confirmation & began to follow up immediately... assured it was on its way. I started making the quilt ... cut & sewed ALL of the fabric I purchased in the store....Today I find out they were emailing the wrong address (a typo on their side) despite me confirming the email EVERY time I called in to JoAnn. Today I reach a CC representative who finally realized they had the email wrong.... and THEY ONLY SHIPPED HALF THE YARDAGE I NEEDED.... and it is now out of stock on line, and in ALL stores in my area. The fabric is available in a store in Columbus Ohio, but they WILL NOT ship it to me.... I asked for a call back from a supervisor, and the Customer Care made a commitment to call me back within an hour to see if they called... NOPE and NOPE... 2 hours later no calls.... JoAnn Fabrics is PATHETIC ... If I could choose ZERO stars I would !"

"If I could give ZERO stars, I would. I agree with what others have said. I only wish I had seen these reviews before I ordered. Shipping takes forever. And when they finally shipped my fabric order, they only shipped me 2 of four yards!!! I cannot even layout my project on 2 yards, or even on 2 pieces of 2 yards. When I tried to call their Customer Service number, it automatically hung up on me three times in a row. Now I am going to have to fight with them to get all my money back, because the pattern and two halves of fabric are all useless; and I am running out of time to get this gift made for Christmas. This is truly the worst online shopping experience I have ever had."

"This has been the worst customer service I've seen and I work for a call center. This is completely ridiculous. Weeks ago I purchased all my xmas decor. Everything was paid for and in stock they only shipped one thing of string and one ornament. I emailed them they said a response saying they'd follow up in 5 days. They didn't for I sent two more responses asking for a manager. Still nothing. Finally Amberisha responds with the tracking number to the string that already came. No other message nothing addressing my items or inquiries. Thanks for nothing Joanne's!"

"I intended to purchase a Cricut Explore Aire 2 for my wife for the holiday. I accidentally ordered the Cricut Explore Aire (1) and noticed this within five minutes of making the order. Doh, silly mistake, but let me cancel the order and get it straightened out. I didn't find a cancellation button so I call customer service to be informed that they can only cancel orders if they are informed within 15 min of the purchase. Because I was on hold for so long now it's 20-25 min past my original order and they say there is nothing I can do.

I plead my case.........
I tell them I still want to do business with them and that I just got the wrong item. Instead, I'd like it to purchase a more expensive item. Again, they say sorry, you can return it for a refund at the store.

I'm completely baffled in which, yes, I know you're saying that's your official policy but when does common sense come into play.

I explain to the lady that the way it stands it's a lose-lose situation for both of us. I said if she can't cancel the order then that will leave me upset as a customer and kills all incentive to place the order for the item that I do want (the Cricut 2) with them. I said let me get this straight " I'm here telling you that I have no interest in a product that you have yet to send and yet you're still telling me that you are going to go through the trouble of sending it anyway?" She says that's what they have to do. Doesn't seem smart to me. So the bottom line is that I lose b/c I have to go through the act of returning and they lose out on effort to ship and they lose because I won't be making the intended purchase of the Cricut 2 with them. Not only that, but they've lost me as a customer for life.

I tell the person that we can be smart about this and put us both in a position to gain. If they could amend the order I could get the product I want, they get the proceeds of the purchase and continued loyalty. Nope, not company policy.

Ok, so you lost this specific sale and all future sales of mine all because common sense could not prevail. That does not sound like an effective company policy. It's 2016, how do they expect to compete for customer loyalty when all of their competitors would have the commons sense to make a situation like this right?

I tell her there is still a way "

"This is about the shipping. I ordered it on the 13th of the month and received it on the 24th - in today's world, why do I need to wait this much for such a simple order?
It shows disrespect and I will not do business with someone who treat me like this.
Maybe, one day they will wake and will catch up with treating their customers with minimal respect, after all there are so many other companies I can chose from.
Further more, they never posted my own review on their site so they screen and choose "what fits" them - what kind of a review process is that?"

"Its been 2 weeks and i have still not received my order!!! I will not be ordering from this store ever again!"

"I got today to the store with a return. The cashier has announced in an attitude that this item was on clearance and will not be refunded. I told her that no one told me that I cannot return a sale item. She said it is written on the other side of the receipts. I told her that no one will know something is written on other side and they need to tell people that when buying the item. Worse ever !!! Not going to buy there anymore. There are more stores like them around. This store is in Frisco Texas avoid at all cost ! Worse customer service ever !!!"

"I made the mistake of ordering a craft item from Joann.com, and I'll never do that again. Here it is, nearly a week later, and they still haven't shipped my order. I emailed them to find out the reason for the delay, but they haven't responded. I wanted to cancel the order and buy from a more reliable company, but they don't allow cancellations of orders after they've been placed, even if they haven't bothered to ship them yet. And they charge for returns, no matter the reason.

Their service is so bad that I'm considering avoiding shopping in their fabric stores. I'm completely fed up! "

"I'm never buying from Jo-Ann's again. They are terrible. No wonder Amazon is the number one retailer. They treat their customer way, way better than Jo-Ann's have treated me.

I ordered Item #11873684 on January 9th, which is the large wooden box with lid. It was going to be a gift for my son for his birthday, as we were going to turn it into a Duplo block box. I was going to sand it, finish it, and place some Duplo plates on the lid.

I ordered on the 9th via PayPal and didn't open an account with Jo-Ann Fabrics. I went into PayPal several days later, the 13th, to see my order had been randomly cancelled. I had never been notified of the cancellation, so I thought that maybe there was an issue with PayPal. So, I opened an account on January 13th and placed another order for the same item, this time using Jo-Ann's site, instead of PayPal.

I just went in this morning and saw that my second order has also been cancelled. But, guess what!? I never, ever received notification that it was cancelled! I never received notification for either order that they were cancelled and why. Sure, I received 3 email newsletters for Jo-Ann Fabrics, but a cancellation notification? Nope. Not a single one.

And on top of that, the item, item #11873684, is still on the store! In fact, it currently says "Delivery: In Stock and Ready to Ship!".

So, either A), Jo-Ann's doesn't want to sell it to me. Why, I don't know? Maybe shipping is too high to Virginia, so they don't want to pay it? Maybe they wouldn't make any profit? I don't know. Or B), it's not in stock at all, but they are lazy and incompetent and haven't taken it down yet. Either reason is underhanded.

I'm a web developer. I develop eCommerce sites, and I know for a fact that they're using Demandware as their eCommerce platform. And I know for a fact that Demandware has inventory tracking. So, what's the reason? Why have they inconvenienced me like this? Now I'm going to have to go to Lowe's and buy the materials to build my own box, because nothing else would get here in time for my son's birthday."

"Awful, awful , awful, the joanns store in Kent is the worst. Jeanne, supposedly the manger on duty can't seem to make sense of exchanging like items, and maia the checker has trouble processes simple, common sense transactions. Hate this store! Even though I have to drive twice as far I'll go to Tukwila or federal way. Not only can't they figure out even exchanges but make you feel like you're arguing with. I've given them so many chances. These two people need to be retrained."