"I don't have a vehicle, so getting around a large city is tough and costly. This, coupled with the fact that the Joann's here almost NEVER have what I need, is why I order online. I am on my 5th or 6th time ordering from them online, and all 5 or 6 times I have had some sort of issue! My main concern, though, is their shipping. First, it costs an arm and a leg just to ship a pack of beads (I am a jewelry maker), and second, it ALWAYS takes nearly 2 weeks for them to get to me! What do they have to do, make the beads themselves?? I've complained before, but to no avail. I always need the materials I order in a rush, and Joann's fails every time -_-"

"I purchased some fabric from Joann.com on November 6th, 2012. I received it on November 10th, 2012. It was not what I wanted so I shipped it back the same day. I got delivery confirmation and it was confirmed that it arrived back at the manufacturer's on November 15th, 2012. I've shopped at Joann's for a few years, so once it arrived, I didn't assume I'd have to keep the proof of arrival. I should have, however, since it's all done by paper, and nothing is online, so there's no trail. I had not heard anything about the refund by mid December, so on December 18th, I emailed customer service, inquiring about it. I received an email back asking for my order number, which I provided immediately. They also asked for the address I shipped it back to. That I didn't remember, I just assumed I sent it back to where all their returns go, not realizing that different manufacturer's send out different product. After I provided the order number, but no shipping address, I never heard back. I called the customer service number on January 8th, where I spoke with a representative who put an "escalate" on my order so it would be sent to a manager and I was assured I would hear back within 48 hours. After 72 hours of no call, I called back. I was given the "corporate" number and spoke with, lo and behold, the same woman who never responded to my initial email. She put me on hold to call the manufacturer, and then I was told they had never received the fabric. When I asked what I could do, she told me to provide the delivery confirmation number. Unfortunately, with the holiday's and traveling, I'd misplaced it. I asked what I could do, and she said without that, they have no proof that I'd returned it. I explained that I had finalized the confirmation and that I knew it had arrived, and I didn't have any proof that it hadn't arrived. So, she told me I'm out the money ($75!) AND the fabric. Every thing I've read about their online store is negative, so I will not be using that again. Very disappointed in how this turned out."

"The worst! I ordered an Ott lamp on Cyber Monday and received immediate confirmation of my order. Almost 3 weeks later, I realized that I had not received it. Online, the order still said, "Processing". (Still does!) I called and Customer service said someone would look into this and call me back within 48 hours. No one did and I called again. I was told the same thing, that I would be called in 48 hours. No call. I then emailed and got a response a few days later that the order had been cancelled due to the item being out of stock. It took 3 weeks and multiple contacts for them to tell me this! Never again! By the way, the item is still on their website available for some other fool to try and order!"

"Joanns sucks. I tried to buy something and it said the address didnt match my card number so it couldnt process. I rechecked the info and tried again and it still didnt work so i decided not to buy the fabric. An hour later I check my bank account only to find out they have charged me for the fabric I couldnt purchase because they said my info didnt match. Will never shop here again."

"I ordered printed flannel at midnight from the Thanksgiving Day Sale at Joann.com. My 10 year old daughter and I needed 15 yards for our tradition of pajama pants for the family. I placed the order, received confirmation, then four days later received an email that it was out of stock. After a futile phone call where I received info that the Joann.com website does not update inventory in real time (so they have no idea what is in stock), I emailed customer service. This produced a statement that the holiday weekend sales were while supplies last (DID THEY EVER EXIST IN THE FIRST PLACE?) and they do not offer rain checks. I wasn't asking for a rain check for an unavailable item; I just wanted my confirmed order. Meanwhile, the in-store sales are over and we have no fabric. What a waste of my time!"

"Terrible! They don't tell you things are out of stock until you've ordered and waited several days. Don't waste your time with them at all!!"

"JoAnns seems like a nice enough basic fabric/supplies store..Great sales, etc. However, I made the mistake of ordering a sewing machine online that they didn't have in the store last month during September sewing month. The Brother 9500PRW machine was fine and worked great when tested. Only thing missing was the concealed zipper foot, which the Brother company told me the 9500 couldn't use (tech support later emailed that it could use that foot, after I'd already ordered another machine!). SO, I returned it to JoAnns (you have to ship it back - you can't return it to the store!). BIG HASSLE. They paid for return shipping, I added delivery confirmation & ins, which I highly recommend.

The package was received over a week ago, but no refund in sight. I called today and JoAnns said "the account hasn't been updated yet to show it was received". I give her the DC info and date they received the package. I'm then told refunds take 2-3 WEEKS. WHAT? Turns out Joanns doesn't STOCK the product; it is actually shipped by a fulfillment company (whose name I don't know). Had I known that, I'd have NEVER ordered. I ordered a different (and better) model from Amazon for slightly less, had it in 2 days and no problems at all. STILL waiting on my refund from JoAnns. The customer service rep Mindy also told me she'd have a supervisor look into the matter and call me. Still waiting on that call, too.

Advice: JoAnns seems to have some great buys on their website, but I'd ONLY order items that you've checked out in person before and are POSITIVE you want to keep. Otherwise, you're dealing with a company that basically has someone else ship their products (which is not unusual, to be fair) and also handle their returns...which means you're dumped into whatever huge volume of returns they are processing before they get to yours. Apparently all they do is report the return to JoAnns, who then issues the refund. You can see where that might take a LONG time, when it really doesn't need to. It's the principle of the thing for me - in this technological day and time, you shouldn't have to put up with this sort of nonsense!"

"Have no idea what the Invoice or order #'s are!!
Trans # 3764 Brenda
A0217MCW9CICBJ
Reference # 895108
Date 02-17-12
UPC 991951073764153873

Your survey questionnaire is very difficult to use. For example, your calendar to pick a date is covered by the note "A transaction is required." There are no Invoice or order #'s listed on your store receipts."

"Never, ever order from them for any reason. There are other options.

I ordered a Christmas gift for my wife in early December. It was something she had been looking forward owning for a while. The delivery was prompt and ordering was simple. So what's the problem? Right? They charged my credit card yesterday (February 24th, 2012), almost 3 months after my purchase. They couldn't even give me an explanation as to WHY the transaction took 3 months to charge. If I had been near my maxing my card, I would have been livid."

"They have a nice selection - but don't try to ever exchange/return anything without the receipt. I tried to exchange two rolls of yarn for two others (Barnat Softee Coordinates for Bernat Softee Baby) because I mistakenly bought the wrong ones on a previous trip - didn't bring my pattern with me. I lost the receipt but figured they would let me do an even exchange because the items were the same price. How wrong I was. They made me return the first two for the lowest price they were at in the past 90 days, which ended up being about $2.22 each (when they were really $4.99 each) and when I bought them, they were not on sale. Then I had to pay the difference. It was a rip off and the girl at the counter wasn't even apologetic about it at all. Terrible policy. I'm going to order my yarn online from the manufacturer in the future."

"The most horrible customer service I have ever experienced.
I bought some fleece on Thanksgiving day, when they had a really good sale. I wanted to make blankets for my daughter and son for Christmas.
I went online at the end of the day, so a lot of their stuff was already out of stock. I did find some prints that would work, and ordered. I received a confirmation e-mail stating that my order would arrive in 7-10 business days.
A full week later I received an e-mail stating that the print I had ordered for my son was out of stock. I e-mailed back, explaining my frustrations, because this order was for my kids' Christmas. They replied that they would honor the Thanksgiving day price, and void shipping, but I would have to keep checking the site, and then order again once it was back in stock.
Last week it was finally back in stock, so I called in my order, just to make sure I would actually get it. They took my order just fine, and then sent me an e-mail saying my order would arrive in 7-10 business days.
5 days later I receive another e-mail stating that the print I ordered is out of stock. I was pretty angry, and sent an e-mail saying that I wanted them to send me a coupon for the Thanksgiving day price to use in-store. They replied that they couldn't do that, but they would allow me to order another print online for 50% off, which is about $5 more per yard than I had originally paid, AND my order wouldn't get here in time for Christmas.
I will NEVER order from them again!"

"Do NOT go to West Lebanon, NH--After the "Irene" flood, JoAnn opened a "new" West Lebanon, NH store. Yes, they expanded their space (which is good), but they still have lousy service. They have a large cut station now and you have to take a number ticket (like at the deli). After taking my ticket, I waited 40 minutes to have one piece of fabric cut, and after that I had to then move to the cashier line where I waited another 20 minutes in line. Horrible! I will NOT go back (and this is the only place in our area). I'd rather drive to Concord."

"I recently tried to cancel an order with Joann as they had emailed me to let me know that they were delayed by a week. It seems to me that if they are behind by a week then a customer should be able to cancel an order, particularly if it is for cut fabric that will just need to be returned since it will arrive well after the time that I would have needed it. Instead, I've been informed that I cannot cancel the order, that Joann will be cutting the fabric anyway, and will insist on sending it to me so that I can go through the return process. This is particularly an issue as the order will be so delayed that I will have left for a 3 week trip, thus the box will sit on my porch in the rain and snow for 3 weeks before I even have a chance to start the return process. It seems like a complete waste of time and money. I shan't be bothering with this company again."

"I love joann fabrics and will only shop there "

"Great store! Wish there was one closer to 29910"