"I received the dress (Pearl Embroidery Solid Color Sashes Deep V Neck Sleeveless Dresses) from their China factory on 7/11/18 and the dress did not meet my expectation. Hence, I requested for a refund on that day itself via email.
On 9/11/18, Kitty(the staff of Jollyhers) replied and asked me to send her photos of the dress and offer to exchange another dress in their website. I replied her that I do not want an exchange and wanted a full refund.
Another staff (Jessie) replied me this time and said :"But we have to tell you that you need to pay for the return freight and the tax caused by the return parcel. Our company is in China, so the period of logistics is a little long. Only when we receive the products and make sure it is intact, can we refund. We would like to give 10% part refund and 10% discount code as compensation. Could you please ask a tailor's help?" I replied her that I am willing to pay the return freight and tax (but actually it did not incur any tax). Kitty replied and attempting to convince me by saying :"Besides, you actually paid $105.13 for the order. Generally speaking, the return shipping cost is at least USD $30 for the special occasion dress. Besides, once your return parcel is spotted by the customs, the tariff amount is generally the same as the price on the package. Considering the expensive freight and tax, if you keep it or re-sell it to other people, or give it to other people as a gift, we would like to give $18 part refund and a 15% discount code as compensation. You can use the big discount code to make a new order for your next use."
On 10/11/18, I replied her ONCE AGAIN that I don't mind paying the return freight and expensive tax. I wanted them to give me their address for return as the return policy stated to return within 30 days after the item received. They seems like wanted to delay the time by keep offering me those discount codes which at the first place I purchase their item using their FB code of 20%.
11/11/18, address obtained from Jessie.
14/11/18, I've shipped out the dress to their factory in China.
23/11/18, according to the tracking system, the item has delivered to their factory. So I emailed them about the refund.
29/11/18, Pan (another staff) emailed me and stating that they have received the item. And ONCE AGAIN they wanted to persuade me and said:"Is it convenient for you to use the credit amount to find new items in our site?"
I then replied him in a good manner thanking his offer and I would like to get a full amount of refund from them.
On that day onward, I did not receive any further email from them.
Dear all, please don't put a high expectation on the items that are shown in their website. Or else the refund process is gonna take FOREVER. This is my first unpleasant experience with a clothing website.NO MORE WITH JOLLYHERS EVER!"
"The clothes are received. The quality is very good. The work is very fine. The color is also very good. It is the same as the photo. There is no color difference.I tried it on, it’s the right size, it’s very slim, I like it very much.
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I am very happy with this shopping experience. I bought three dresses for my upcoming sister. I received the package two weeks later. My sister put on the clothes and shot it to me. It looks very good from the photos. My sister said that the quality is also good, and she looks very delicate. She likes it very much."
"My daughter loved the dress I purchased her for her flower girl dress. It is for hers birthday Party next sunday.It is so nice."
"I received my order from #jollyhers. It was so disappointing. I was so looking forward to get the dress. The dress is bad in workmanship. The product does not match the picture shows. I contacted Jollyhers notifying them of the condition of the dress and want to return it. I understood the return policy does not include shipping cost. However, when the merchandise is in lousy shape or damage, the case should be handled differently. They said the shipping was too expensive and insisted I pay for it. No words of apology.
This is my first order with them, and I am glad the dress is not expensive, slightly over a hundred. It is so sad to see how these companies conduct their business and can't see the value of the referrals or return customers.
It is better to order our merchandise from the US-based companies. I have never purchased anything from the US in such conditions. "
"Stay away from this website - Fraud Return Policy.
I received two dresses for the total of $207.68 plus $28.28 for shipping. Neither one of the dresses fit the size description on their website and neither work. The upper body is too big and the lower body too tight to even get in the dress. I talked to a tailor about the cost of fixing the clothes but it will cost a lot to fix one and the other does not have enough fabric to open up or fix. Basically, neither of them is usable. As a result of this headache, I also missed my event since there was not enough time to buy anything else. I reached out to the company per its return policy. On my first attempt, they asked me to keep and sell the items, second attempt, they told me that if I keep them they will give me 10% discount on my next purchase, and on my third attempt they are threatening me with expensive return shipment cost and lengthy refund process, compelling me to keep the dresses. Their email says that in order to return the product they require insured shipping with tracking number to China! The expedited shipping I paid for was only $28.28, never received a tracking number, the clothes were cramped in a small bag and dropped off on my lawn! I sent them a copy of their return policy and told them that they should have included all this extra information, return cost, and headache under their return policy on their website. Now, my account info is not accessible either! If I knew about these issues I would have never spent my money with them. I chose to do business with them because their return policy seemed reasonable. They sent me bad products, they are refusing to respect their return policy, and they are compelling me into keeping the clothes! That is fraud. "
"I bought two dresses for me and my mom. Because I ordered two dress, the customer ask me the quantity to avoid a mistake. I am very happy they send the email to ask me the amount of the dress. Although I really ordered two dresses. Sometimes ,I always make a mistake about the quantity. The dresses are all very suitable for us when I received the dresses. And they are very beautiful. The dress is very fashion for me. I always wear the dress. I will buy more dress from Jollyhers. I like the dress and the service. I will recommend the website to my friends and my neighbors. Hope there are more beautiful dress. Very happy,happy..."
"The worst online clothes company I've ever dealt with. This company was very reluctant to give customers refund. I followed the refund instructions provided on their website but their replies tried again and again to convince you to accept the discount they would like to offer for your next purchase and avoiding refund.
Be careful that they used negotiation skills here. They first offered me only 8% of the price I paid for as my account credit along with 18% discount to be used in the next shopping. I rejected and requested a full refund; then they offered to increase the account credit to 15% instead of a full refund. No matter how many time I replied to them, requesting a full refund and agreeing to my the return postage in accordance with their refund policy published on its website. They always replied to ask me to consider the account credit and discount they could offer for my next shopping and ignored my request for refund. Even after I shipped the product back to their address in China, they still wrote me email with the same strategy - account credit plus discount and not refund.
It has been 28 days since I first contacted them for refund (with item shipped back already) and still have not got my money back. If you shop on this website, be prepared to lose your money for clothes you don't like at all.
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"I have ordered a dress on jollyhers.com. I am very satisfied with the dress.It is very fit for me.The quality is excellent and shipping is quite fast.I will buy dress here again."
"i got to say that the dresses are cute and good quanlities . never let me down !great website"
"A few days ago,I bought a dress on this site, and now I got it,the dress is very beautiful,I love it."
"Product is good as I expected.I am very pleased with the quality of this dress.It is soft and fits nicely. The material is good.Thank You so very much for the beautiful dress.jollyhers!!!"
""What a beautiful gown ! the details , the craftmanship , the material - everything exceeded my expectation . Will definitely order from jollyhers again .Thanks very much .""
"This dress is beautiful and is more than expected.so beautiful and feminine.the material is also really nice!is great for the season."
"Best out there, very professional and orderly. I received the dresses. I love the styles very much and I'll wear it for a wedding. I would like to recommend it to my friends. "