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Product & services pricing
4.53/5
Chance of future purchase:
4.54/5
Shipping & packaging:
4.40/5
Customer service:
4.41/5
Return/Replacement policy:
4.38/5
Featured Review


Verified
1/5

2021-09-12

Item never shipped

" watch which was listed as in stock and recieved a tax invoice, explaining that my item was to be shipped in 4-6 weeks. The time frame for delivery was not displayed on their website.After the 4 week mark, I follow up with their customer service team fornightly to understand where my order was. Each time I was told my order would be shipped within a week and I would simply not recieve any further info. This continued for 9 weeks, each time failing their promise to ship within a week. This caused me to suspect it was fraud (it wasn't), just very very poor inventory management and communication. I would not reccomend Jomashop to anyone. Customer service and inventory / shipping communication is very very poor."

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Rep reply posted 2021-09-13
A rep from Jomashop, VastRoadrunner-57011, has responded:

“Hello tomsmith-79673,
Jomashop thanks you for sharing your experience.
We apologize for the delay, as the shipment is stuck in customs. We do wish to make this right. Please reach out to me anytime.
As it might be to late to reconcile , I want you to know I have used your experience within our customer satisfaction process to better improve our service.
Kamela
Kamela@jomashop.com
718-532-2822


Verified
5/5

2021-09-11

Thank you!

"Thank you for giving me a piece of happiness. Only original products."

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Verified
5/5

2021-09-09

Initial order completed

"Delivery not quick, but reasonable, took about 11 days"

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Verified
5/5

2021-09-09

Hamilton

"Excellent experience with the sellers with prompt customer service and open communication on delivery. Products as described. Happy to deal with them again. Order arrived exactly when estimated even with weather events and the market the way it is. I feel like I got a great deal. "

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Verified
5/5

2021-09-09

Good times.

""I feel like I received a great deal on a great product!! I love it!! I will definitely be back soon. Thanks for a great deal.""

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Verified
5/5

2021-09-09

Great!

"Fast shipping and product as described. Will order again."

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Verified
5/5

2021-09-07

Good

"Happy with my first purchase"

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Verified
5/5

2021-09-07

The best!

"I have had nothing but great experiences with Jomashop. Great pricing, easy returns and good customer service any time I have had a question or issue and had to call them. Taking all that into account, I say they are one of the best to do business with."

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Verified
5/5

2021-09-07

Really good!

"Fast shipping and good packing status. I looked forward this, so really statisfied the good condition and pirce."

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Verified
5/5

2021-09-07

Ball Trainmaster Chronograph

"Excellent purchase. All papers and cards included. Brand New fresh out the box."

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Verified
5/5

2016-01-20

Great product at a great price

"The sunglasses I purchased were of great quality, at a great price, and the ordering of the product to the shipping was a very easy process!"

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Verified
5/5

2021-09-06

Good job

"Cheaping price. Shipping fast. Thanks a lot."

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Verified
5/5

2021-09-06

Perfect

"Order M2FW6444

Incredible! Fast shipping, new item came full set very well prepared (package)
I will never pay retail price on the future !
Just Amazing ! Thanks
"

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Verified
5/5

2021-09-06

Easy and seamless!

"my watch was dispatched earlier than expected and received in mint condition.
Genuine product and great pricing too !
"

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Verified
5/5

2016-09-29

5 Starts for Jomashop

"Over the years I've purchased several watches from Jomashop - Seiko, Citizen, even a Jaeger le Coultre. Each time, the experience couldn't have been better. The website is easy to navigate, the selection is great, the prices are very competitive, the checkout process is fast, and shipping is quick. We'll continue to use Jomashop!"

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