ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.53/5
Chance of future purchase:
4.54/5
Shipping & packaging:
4.40/5
Customer service:
4.44/5
Return/Replacement policy:
4.39/5
Featured Review


Verified
5/5

2020-03-30

Good quality at a good price

"I’m a first time buyer, hesitant at first but bought a watch somehow based on the customer ratings. When I received my order I’m really satisfied starting from the package till the actual product, will definitely order again! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-03-30

Good, Nice and Cheap

"It is my third order in Jomashop. I ordered two watches and a pair of sunglasses. Since I discovered it, I have recommended it to all my friends. I haven't had any problem with the products I bought and the price was so much lower than its usual retail prices. Besides, shipping was in time and didn't have any problem with the payment. In a future, I will order my third watch here for sure!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-03-26

Very good experience

" I was so impressed with eye glass products on Jomashop so that I even order the item which is not currently available (but will be in stock soon). They informed very clearly about which items have been delivered; quick and no need to wait for the unavailable products to be delivered. The product looks good."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-03-25

Good Company

"Shipping was fast and the product I received is amazing, will definitely come back again! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2020-03-25

Terrible experience

"Hi all,
I am from New York, Queens.
Unfortunately, I bought the Hamilton watch from the Jomashop. I have never recieved the watch because the USPS could not figure out where 11375 zip code is in NY so the watch was not delivered to me.My credit card was charged for the sum of $600. I called the Jomashop costumer service and asked them for the refund.The rep said that they have to get the watch back and then the refund will be issued.I have never had experienced anything like that.
I did not recieve the watch and was charged $600 for it and now have to wait until the watch gets divered back to the seller.What will happen if the USPS won't deliver the watch back to Jomashop or the watch will get lost?It means that I will not get my money back....:(
Terrible experience with Jomashop.The costumer service reps are rude robots and are not professionals. 
I am really sorry that I bought the watch from the Jomashop. It is better to overpay to the some reputable watch seller than deal with the Jomashop.Please go and buy from someone else.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-03-24

Amazing service

"I had such a great experience buying throughout the web site and the later shipping, everything came out real nice and smooth

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2020-03-23

Great

"it was great. love it. it was great. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-03-23

Lowest prices with fastest Shipping

"I ordered an original watch from Jomashop which was almost half the price than it's own retailer's shop. Also I placed the order on the weekend and it was shipped the next day."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-03-22

Great experience

"Amazing shopping experience. Great products"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-03-19

M1HD6740 order

"Excellent service and shipping .
No issues..
“I was able to order what I was looking for at a cheaper price compared to anywhere else. Shipping was fast. The watch looks even better in person. Thanks Jomashop!”
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-03-12

Excellent buying!

"My name is Alexey, I live in Ukraine.
I learned about the Jomashop store from a friend on twitter who advised me to take the opportunity to buy a Tissot watch here, because in Ukrainian stores prices are twice as high.
Initially, I ordered a watch for my wife and was really impressed with the quality and speed of service.
Today he received his fourth watch from Jomashop.
I advise everyone this service, you will not regret.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-03-18

Great shop with great prices !!!

"My second experience with Jomashop. And not going to skip to other shop. Nice."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2020-03-18

They are crooks!!!

"I bought a watch for my husband as a surprise promotion gift. It wasn't cheap!! When I presented it, he didn't like it and didn't want an expensive watch. He said he was happy with the Citizen watch he had. I returned it and paid $200 for return shipping. The credit was issued and Jomashop kept $600 from my return. So I basically spent $800 on NOTHING. I explained that their return policy seems clear on the front page of their website that says HASSLE FREE 30 DAY RETURNS. They said the details were in the return policy. Anything over a certain price has a return fee. When you click on the individual item, it also says HASSLE FREE 30 DAY RETURNS. I complained that they should say the policy clearly next to any items that are over their price limit so that it is clear there is a return fee. Now that I've complained (but not received any money back) I've noticed that when you click on Hassle free 30 day returns, there is additional verbiage that has been added that says "in accordance with our return policy, see policy here". Before the details were convoluted and buried (on purpose I'm sure). They are making a killing on returns from buyers like me that are used to Nordstrom, Amazon, etc, when the front website says something in bold letters, I tend to think they mean it. I'll never do business with them again. They are crooks!!!"


Verified
5/5

2020-03-17

Very good first experience

"First order for a watch. very good price. quick delivery. package well packed"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-03-17

Great service

"Fast and reliable service. Got the product as advertised."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges