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Product & services pricing
4.53/5
Chance of future purchase:
4.54/5
Shipping & packaging:
4.40/5
Customer service:
4.44/5
Return/Replacement policy:
4.39/5
Featured Review


Verified
5/5

2019-11-05

Excellent

"Joma is a site I have used time and time again for watch purchases. Great selection from daily drivers to extreme opulence. They are able to provide competitive pricing because they're a gray market retailer -- just like Costco or others. Perfectly legit and authentic timepieces. Joma even offers 2 year warranty on their items (though I've never had to use it).

I feel that, as with all luxury items, some are looking for a certain purchasing 'experience'. Maybe for that reason Jomashop is not for everyone. Joma's customer service as been prompt and courteous to me when I've needed them and the live chat option is a convenience.

No complaints about shipping to Canada; I've had products ship either the same day or the day after and have always been hooked up with a tracking number. Never a long wait.

All in all, I highly recommend Joma to friends and colleagues as my experience has always been positive and they have proved to offer the best prices that I can find.
"

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Verified
5/5

2019-11-05

Great!

"Thank you very much for the watch! It was a gift to my husband for our anniversary . He is very happy with his gift!"

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Verified
3/5

2019-11-04

bad watch box

"I ordered a watch through Jomashop. I do think the price and quality of the product itself are good and competitive, but the box containing the watch is damaged. I tried to contact them, but the online chat is always not available, even during the working hours. I tried to email them, but they never wrote back, not until maybe a month. Finally I got through to them, but the refund was limited. I got the watch for a friend as a birthday gift, and the damaged box made it impossible for me to give it to him. I initially wanted a new box and i really believed I could get one on time since I bought it a week early. But I could not get hold of anybody for that week and I ended up buying something else for him, which costed me a lot of extra money. The solution offered to me, after I FINALLY got in contact with them through online chat, was either a new box, or 15$, which is not even close to what I have to pay for their mistake. After that, I finally got their response through email, saying hey, I see your problem is solved so I don't need to worry about you anymore. LIKE YOU DID! I am really not satisfied with this purchase. The refund should be more"


Verified
5/5

2019-11-02

My 3rd purchase from Jomashop, outstanding communication, pricing, fast shipping and processing, everything PERFECT!!!

"Completely thrilled with all three watches I have purchased, two brand new and one pre-owned that looks like NEW. Flawless service, great communication in regards to my questions! The website is easy to use and navigate, purchasing is a breeze and the processing and shipping are super fast! Thanks Jomashop for the great service and beautiful watches!

Rob S.
"

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Verified
5/5

2019-11-01

Seiko skx007

"As expected, arrived on time, "

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Verified
5/5

2019-11-01

Excellent Jomashop!!!

"I was able to order what I was looking for at a cheaper price compared to anywhere else. Shipping was fast. The watches and t-shirt look even better in person. Thanks Jomashop!"

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Verified
2/5

2019-11-01

Room for Improvement

"Based on my last experience : Items descriptions are not accurate. My Order information have not been updated yet after 7 days! No follow up with customers issues. Very dissatisfied with my last purchase experience with Jomashop, specially after a big purchase $$$$."

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Verified
5/5

2019-11-01

Best price, fast and easy

"I bought my Omega watch from Jomashop and it was the best price around. They send it To me within 3 days. Thank you guys. "

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Verified
5/5

2019-11-01

Fast Shipping, Trust Seller and immediate customer service.

"Fast Shipping, Trust Seller and immediate customer service.
Definitely, I will order again for my next dream watch from this site.

Thank you.
JoMaShop!!!
"

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Verified
5/5

2019-10-31

Great product, fast service

"I ordered my watch for way less than regular retail value, and it arrived in perfect condition a day earlier than predicted. "


Verified
1/5

2019-10-31

WARNING THEY DONT WARRANTY ANYTHING

"Bought a tag heuer carrera 01. it Says it’s 100 Meter water resistant but is not. Had it for 3 days, took a trip to Hawaii. Second day there water got in. They blame me for not putting the crown in, when I know I did first day I got it. Issue happened 5 days later. Keep in mind I don’t know how to swim, I went 5 feet in the water. If crown wasn’t in, wouldn’t the watch stop working and not tell time? They refused to replace or exchange it. Horrible customer service, talked to 2 managers who ducked me around for almost 3 weeks. I was told to do w.e I wanted, that I was stuck with the watch. They said I used the watch so I can’t return it. I asked for an exchange not a refund. How do you know a watch is defective without using it? Once you remove tags and wear it. That’s it! at that point your stuck and you can’t return it. So it’s best to have it in the box and walk around with it everywhere and hope it’s ok. Cool logic Jomashop. Any bad reviews left on their website they won’t post them. Better of buying an Apple Iwatch for $400 bucks then paying 4K for a watch that’s worthless from this company. If you can’t backup your watches. Put a label on your site and boxes use at own risk. I created a yelp page since I found a few people have the same issue with this company.
"

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Verified
5/5

2019-10-31

Buen trato

"Excelente servicio y precio accesible,mantienen comunicación del pedido todo el tiempo, en adición la calidad del producto es excelente,los recomiendo."

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Verified
5/5

2019-10-31

Great authentic product

"I received the product as described and quickly
I'm loved the product and I will buy again
"

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Verified
5/5

2019-10-30

Great RayBans, well priced and shipped quickly

"Shopping for a specific pair of RayBans and found Jomashop. Better priced than anywhere else. Easy shopping experience. Shipped quickly. Can highly recommend."

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Verified
1/5

2019-10-30

לא חוזרים למייל מענה רובוטי ולא אנושי ....הופתח משלוח חינם וזה בתשלום ????

"לא חוזרים למייל מענה רובוטי ולא אנושי ....הופתח משלוח חינם וזה בתשלום ????"

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