"It was fine except in the phone mobile app I was unable to update a credit card with a new expiration date and new code. It forever loaded an older card and would not let me update my new card with the same number. But I went to the web site on my laptop and was able to correct the order to process. Not having a way to stop the PROCESSING that lasted for five or so minutes was frustrating. Now that its corrected on the larger site via laptop it should be easier to check out on my phone."

"Excellent site. Easy to use. Merry Christmas."

"I've only visited this website twice and both times were for a gift for my brother, whom lives another site. Very pleased with the ease of the website."

"I like Jos. A. Bank's clothing andn consider it on a par with Brooks Brothers. I am just more familiar with Brooks Brothers and its sales."

"The website is very user friendly. The ease with which I was able to place my order and the prices were incredible. I just had to share my experience with my coworkers and now all of them are also looking on the website.I am very satisfied with my purchases."

"I’d like to see a chat app added to chat with a a rep"

"Very pleased. Whether I will purchase again from Jos. A. Bank depends on how pleased I am with items once received."

"Good site. I use it fairly often when purchasing clothing."

"fine. product purchased was at a good price."

"Web Site was very slow to respond. I got kicked out three times and lost my browser connectivity. Maybe holiday or sale web traffic was high, but the overall experience was PAINFUL."

"I shop for my elderly dad who’s a doctor; very picky and elegantly"

"I had two problems with my most recent order. I used CHAT and email for the issues. The customer service staff was helpful, fast, and resolved my issues quickly. They were great."

"The website was informative and incredibly easy to use. I will definitely be coming back!"

"Numerous defects with site using IE. I would try to click on checkout and pictures of items in my bag would appear but I could not get to checkout. I finally got to checkout. Tried to edit my Visa check out info, but the button for finishing (or SUBMIT) would not appear on the screen. Finally went to a different browser. It would not let me use Visa Checkout because it would not let me enter my email address. Showed my son - he had same problem and finally concluded I should just not use Visa checkout."

"Everything was easy and quick which is especially important while I am trying to handle this at work."