"If I could give this company 0 stars I would. I ordered a bed and they delivered it to my mailroom. It came in 2 humongous boxes that I then had to take upstairs by myself. Their customer service people said that's just what fedex does. I paid $140 in shipping and they can't bother to put it in an elevator with their dollys and deliver it to my door? I said it would be the same thing as delivering it to someone's house and leaving it on the curb of the street. I used the example if I was an 80 year old woman what would I do? The woman said we would just offer her a refund and she would have to dispose of the bed herself! I said to her it is your choice as a company to go with a service that does not deliver to someone's door. They could not care less.
So that's not even the main reason why I called, I put the bed together and the frame of the bed is too wide for the headboard. It is absolutely impossible to attach the two. When I first phoned the lady offered a repair service and said if they cannot repair it they would take it apart for me and ship it back. I went with that option. She said it would take 1-3 business days to get an email on when to schedule this repair person to come. I phoned back 4 days later. The first person I talked to said well just wait longer. I told her I have these 2 huge boxes in my apartment that I would like to get rid of. She then let me know the first person didn't put in the request properly. She passed me on to the next person and she looked at the photos I sent and she said this item cannot be repaired. She offered me a refund or a replacement. When I asked what would be done with the bed I have already she said I had to dispose of it myself. I asked repeatedly for them to arrange someone to pick it up and she said they don't do it. I was then passed on to two other managers that were rude and dismissive. I explained I live by myself and I would have to take it apart, haul everything down to my car (probably won't fit), drive an hour out of town to the dump and pay for a dumping fee myself. They refused to help me and only offered a refund. I asked them countless times how is this any of my fault? The manager said well that's just our terms and services and you should have read it before you bought it. I will never purchase from this company, Wayfair or another other sister company again. I could not believe their level of customer service. They are not in business for customers, only money."

"Ordered a Christmas tree while it was on sale , received mini light up presents. How do you mix up those sized boxes ?? Customer care immediately issued a refund without asking me what I wanted to do. The Christmas tree was then out of stock - I assume they over calculated inventory vs demand. AND THEN told me to hang onto the light up presents incase their warehouse needed inventory. That will be my last time shopping. "

"I had to return my purchase of a planter. I was told that I would have to pay the cost of shipping of $26.60 for an order I spent $60.00 on, just to return it! Do not recommend ordering anything that you are not 1000% sure you're going to keep. "

"I ordered 2 birdhouses , Coastal Cottage $22.47 and Historic Manor $28.89 on May 18th. Recieved a delivery of one box from UPS on June 1st. The box contained only the Coastal Cottage. My order account showed my " houses " were de!ivered on June 1st. I have called the number provided on the website several times, which automatically goes on hold and have waited over an hour and a half without anyone ever answering. I tried to contact UPS using the tracking number. Again, no satisfaction. Did not get to speak with anyone. Joss and Main has my money and my other birdhouse and I am left with no way to contact them. This is not right. I am very unhappy right now and will let everyone I know about this company. I will spread the word every way I can."

"I bought a rug. I then purchased other items to match it. A few days later I checked on the rug and it was cancelled due to a “pricing error”. It was several hundred dollars more and I’m stuck with chairs that don’t match anything else. Fraudulent. Misleading. Company refused to communicate with me at all after I asked them to ship it and honor the pricing posted on their site. "

"Order Placed
May 15, 2019

Total
$28.80

Wayfair Order Number
***-***-****

View Invoice
23" Kettle Charcoal Grill
23" Kettle Charcoal Grill

Quantity 1

Return Window Ended: Jun 19, 2019

This grill is cheap and worthless. I put it together, no controls, not even a lid to control the heat. I brought it to the dump hoping someone would want it. At least it was all put together for them. Upset that my review time had passed so others could not view it. And.... this is the message I got when I tried to see if it was a **** or a ***** grill. and I get this message:
We're Sorry!
We can't seem to find any products that match your search for 23" charcoal grill.
What a rip off this place is. Will never purchase a thing. Stop sending me emails!!!!!!!


"

"Ordered BeanBag couch that I paid nearly $200 for my kids. Received it half sticking out of a crumby box dirty. There was 0 attention to the packing or shipping of this product."

"I purchased a set of wicker chairs, they are BEAUTIFUL and really great quality. Thank you. "

"I first have to say, for me to actually take the time out my day to sit down and type this up, means this has gotten way out of hand. I placed an order for a 9 X 12 area rug on 11/24/18. When I received the rug the following week I realized Joss & Main had sent me the wrong rug. I contacted customer service and they said they could fix the problem by placing another order for my correct rug. I asked them if it would be possible to order the rug I want in a size down (8 X 10) because looking at the incorrect rug on my floor, I would prefer the size to be slightly smaller. The gentleman said I would have to process the replacement prior to processing an exchange. So basically, return the incorrect rug, let him order a rug in a size I don’t want, have them deliver the correct rug in the size I don’t want, then call back to tell them I want to return it and exchange it for a size I do want. He also asked for me to repackage the incorrect rug to be picked back up by FedEx. I told the worker the rug came in a sealed plastic bag which was cut open for me to discover it was the wrong rug. There was no way to reuse the packaging. I was then asked to buy supplies to use. I told them I would NOT use my own money to buy supplies to fix something that was their mess up. They offered me a credit to cover the supplies. Although annoyed with that logic, I went ahead. I went to Lowe’s and bought plastic wrap and tape and re-rolled the 9X12 rug. The CORRECT rug (wrong size) was scheduled for delivery 12/1/18, but did not get delivered until 12/3/18. On 12/3/18, FedEx also came to pick up the incorrect rug. Joss & Main sent me a return label for my correct rug (wrong size) to be picked BACK up by FedEx for 12/4/18. On the return instructions, it specifically states “We’ll issue $****.**** in store credit to your Joss & Main account within 1 business day after pickup” which would have been 12/5/18. By 12/6/18, I had not received a refund so I contacted Joss & Main because I was anxious about repurchasing the correct rug in the size I’d like so I could have it by Christmas. The worker stated he would “release the funds” and I should see them in my Joss & Main account as in store credit by the next day (12/7/18). The next day, still no refund. I again contacted Joss & Main. This time the agent stated I was wrong to believe I’d receive a refund the day after the item was picked up from me and that it’s ACTUALLY the day after the warehouse receives it. I disputed that “policy” since I had email proof that Joss & Main sent me stating otherwise. Regardless of the fact I had proof that I should have received a refund days prior, the agent stated my item was received in the warehouse Thursday, 12/6/18 MEANING at that time a day had passed since the item was received in the warehouse and I was entitled to my refund (per their new made up policy). AGAIN, I am told by a worker that he is releasing my refund and it will be available no later than Monday, 12/10/18. Monday rolls around and no refund. I call customer service again. Same story. The refund is released a day after the warehouse receives it but the worker was going to release the hold and it will be available by the next day. Next day comes (Tuesday, 12/11/18) and STILL no refund. At this point, I haven’t had any products in over a week. Joss & Main HAS both rugs but I STILL HAVE NO REFUND. I call customer service. The agent places me on hold for awhile. When he finally comes back I’m informed it’s been escalated and I should be hearing from a “case manager” regarding my refund. He told me it looks like my case is “sitting waiting to be processed”. WHAT DOES THAT EVEN MEAN?!! I’ve been getting the run around since day ONE. I’m mad I’m being forced to receive an in-store credit (whenever that’ll even take place). If I had the option, I wouldn’t spend another dime towards this company. As quick as they are to take peoples money, they should be in returning it when the customer returns the product. Also, don’t false advertise. They made this return process seem like a breeze. Here I am a week later still trying to get my money back. What’s sad is, after reading countless reviews, I’m somewhat relieved to see I’m not the only one dealing with horrible customer service. Save yourself the hassle. Just RUN!

And I bet you what’s going to end up happening is they’ll try to consider what they refunded me to buy supplies as a portion of my refund for the rug. So basically...I paid them to return a product I didn’t even order."

"My first purchase from Joss & Main. Superb!!"

"I ordered 2 tables-very fast delivery. Both tables looked just as they appeared on the website and were very easy to assemble. "

"I placed an order for a large piece of furniture as a gift with the shipping address being different from the billing address and because of the address difference they would not process the order. I tried to speak with customer service regarding the reason why I was having the furniture sent to a different address and they still would not process the order. I have known many people who have placed orders online with their shipping address different from their billing address due to the purchase being a gift and they never had a problem having their orders processed.
Joss and Main just lost a big order that was NOT FRAUDULENT.
I will NEVER place an order with this website again!!"

"Always very satisfied with the items, the price and the timely receipt of the items. The throw pillows I purchased cost less than those I would have purchased at Target and are much nicer. "

"Before ordering I asked the telephone operator for dimensions flat & assembled. She didn't have access to on so that she could give accurate information, so she "Guessed"...I ordered the item based on her "guess-timation"...& She Was Wrong. I wasn't happy with the size of the item but I'd had it monogramed & didn't have the time to return & reorder another from ANOTHER COMPANY."

"One of the chairs I ordered was damaged and Joss and Main took care of getting me a replacement quickly and easily. "