"I ordered frames on the 12th with expedited shipping because I needed them by the 17th when I had to work (mine broke, and I need my glasses). The expected delivery date was the 15th, 16th at latest, so I figured I was fine. I called on the 16th to find that they hadn't even been shipped yet! They apologized and said they would overnight them to me immediately. It is now the 18th and I still don't have them, so they obviously didn't overnight them. At this point I wish I had just went and paid a bit more at a local eyeglass shop and not been without my glasses for a week. Money is just a bit tight so saving $40 for waiting two days when I had the days off seemed like a good idea. Instead I now don't have the money to replace them at all, need them badly, and have no idea when they might arrive.

Update: They arrived in the evening of the 19th and the seller refunded $25 for the shipping. Still don't think they really overnighted them as they say (shouldn't overnight mean arrive next day? it took till the night of the 18th for them to make it to my regional post office and most of the 19th to get here, but maybe shipping is just slow due to Christmas), but at least I have them now. Upping the review to 4 stars since quality is good and price was right. Just be aware you may not get your things as quick as expected."

"Excellent customer support! Items are high quality and shipping is prompt. Prices are excellent too. Highly recommend the company to anyone purchasing eye glasses or frames."