"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Fantastic customer service, they followed up as they said, made the sale easy and pickup was a breeze. Will be back for more! Will enjoy the Barbie chair :)"
"This is quality comfortable furniture made with lush velvet pet friendly materials.
Love it "
“Thank you for taking the time to share your experience, we are so happy to hear that you are enjoying your furniture at home!”
"Tyler was so patient with me and answered all of my questions. I had so many and he was very kind and helpful. I was incredibly indecisive and he gave me time to think through my decision. I will buy all of my future furniture from Tyler forever. "
“Thank you so much for your amazing feedback! We are thrilled to hear that Tyler provided you with exceptional customer service. We truly appreciate your support and can't wait to continue serving you for years to come.”
"I've been looking at sofas for over a year. Joybird was one of the first companies that caught my eye. In the end, I decided to take a chance with ordering furniture from Joybird sight unseen, and I am not disappointed in any way. Delivery was on time, super professional, and set-up was quick. The sofas are well-made, stylish and very comfy! Every part of my experience has exceeded expectation. "
“Hi Sandra! We are so happy to hear that you had a great experience with us, we hope you are loving your new Joybird piece! Let us know if you have any questions, we're happy to help. ”
"I am only writing this now because I have had repeated emails reminding me to write a review...even though I only just ordered my product 10 days ago, and was told it would be 6-8 weeks for my order to arrive. So how can I be expected to write a review on something I don't even have yet?"
“We apologize for any inconvenience caused by the timing of the review request emails. We understand your frustration in being asked to provide feedback before receiving your product. Please rest assured that your feedback is valuable to us, and we appreciate your patience as you wait for your order to arrive. If you have any questions or need further assistance, feel free to reach out to our customer support team. Thank you for your understanding.”
"The swathes made it possible to judge from an email photo to the real thing. Great idea to send those. Thanks. Sandy Craft"
“We're so happy to hear that you found the perfect color for your new couch, Sandy! We're thrilled that our samples helped you make the right choice. Thank you for choosing Joybird!”
"I placed an order in November 23 and I am still waiting for the couch, they sold more couches than they had in stock and my couch still needs to be build as of March 24 and still don't know when we will have it. Never again."
“We're sorry to hear about your experience with the wait time for your couch. We understand that waiting for your order can be frustrating, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve our manufacturing and shipping processes to ensure faster delivery times. If you have any other questions or concerns, please don't hesitate to reach out to us.”
"we have not received ALL our order yet, but so far everything is going well"
“Thank you so much for your positive review! We're thrilled to hear that you're excited about your upcoming delivery. Rest assured, our team is dedicated to bringing you a fantastic furniture experience. We can't wait for you to enjoy your new Joybird pieces!”
"The Joy bird representative was perfect. She showed us what we needed to see, let us experience a loveliness of the couch and left us to figure out what we really wanted. She came back with perfect timing to assist us with questions. Overall just a great experience!"
“Thank you so much for the amazing feedback! We are thrilled to hear that our Joybird representative provided you with a wonderful shopping experience. Your satisfaction is our top priority, and we are grateful for your kind words. We look forward to providing you with more exceptional service in the future!”
"I placed an order for a couch 1 week ago and it has still not been made. The color that I chose was misrepresented online so I called to ask if I could change the color since it hasn’t been made. I was told that they could do that “but it would register as a new order and the process would start over again.” Which means an additional week without a couch even though my order has not been started in the first place. I then asked if I could simply refund my purchase. I was told yes but, for a 20% fee. I asked why I would need to pay $500+ for something that has not been started yet and the only answer I got was “it was policy”. When I asked to speak to a manager I was told “they can get back to you in 2-3 days.” If the couch was in the process of production I would understand. But it is not and all because the color on the website was misrepresented."
“Hi there, we're sorry to hear you had a less than positive experience with Joybird. We do see that your order has been fully refunded and no fees have been charged. Please let us know if there is anything else we can do to help mend the situation.”
"My framed picture was everything I expected and more. I love it!"
“Thank you for taking the time to share your experience, we are so happy to hear that you are enjoying your wall art at home!”
"Justin helped us when we stopped in to buy our sofa. They remembered us from a quick chat we had three months before and could not have been more helpful. Guidance on additional pillows, fabric selections and warranty info. Excellent experience. "
“Thank you for taking the time to share your experience with us! We are so glad to hear that Justin was able to assist you with your purchase. Let us know if you have any questions or need any assistance, happy to help. ”
"I was shopping online during a sale and decided to go into a store for assistance. I was helped immediately by a sales rep and was able to purchase my new couch easily and quickly. I can’t wait for it to arrive! "
“We are thrilled to hear about your amazing experience at our store! Thank you for choosing Joybird for your new couch purchase. We can't wait for you to receive it and enjoy the comfort and style it will bring to your space. Thank you for your support and happy shopping with Joybird!”
"When ordered quoted end of March, early April. Still in “order” status and date now April 11-15th. Not too promising. (Especially since I don’t even see it started. Regretting already."
“Hi Ginette, we are sorry to hear about the confusion with your order. We see that as of today, your order has been completed and will start the shipping process shortly. Please keep an eye on your email as we will be sharing tracking information as soon as we generate it. Thank you for your patience, we hope you love your sectional. ”
"I came into the showroom to buy a couch, and I got so enticed by the furniture that I ended up buying not only the couch, but a chair, console table and throw pillows. My design consultant, Jillian, was helpful and very patient with my questions about the fabrics and sizes of the modular couches. She did a digital rendering for me so that I could see what the furniture would look like in my home, and that sold me! Thank you, Jillian, and thank you, Joybird!!"
“We're so thrilled to hear about your fantastic experience at our showroom! It warms our hearts to know that our furniture and the assistance of our amazing design consultant, Jillian, helped you find the perfect pieces for your home. Thank you for choosing Joybird - we can't wait for you to enjoy your new couch, chair, console table, and throw pillows! Your support means the world to us.”
A rep from Joybird , JoybirdFurniture, has responded:
“We are so happy to hear that you had a great experience with us, we hope you are loving your new Joybird piece! Let us know if you have any questions, we're happy to help. ”