"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"The couch is beautiful. The delivery was so quick and simple. They were so kind and even helped me move my other couch."
"I had a great experience shopping at Joybird. Matthew was so helpful in helping me pick out a fabric color for my sleeper sofa. I also bought an ottoman, bookcase and media counsel. I would definitely shop there again."
“We are so happy to hear that Matthew was able to assist you with your purchase. Thank you for taking the time to share your experience with us and allowing us to be a part of your home.
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"I went to the showroom on Feb 17th and worked with the design consultant and purchased the Eliot Sofa. The sofa was delivered on Feb 27th, by the way, great turnaround time. 3 days later, on Feb 29th, I noticed that the button on the cushion was not stitched properly and came loose, making it stick out from the other 8 buttons. I contacted the design consultant and she asked for pictures, which I provided, and she informed me that she would ask the warranty department to see what they can do. Unfortunately, since the button on the cushion is cosmetic, it was not covered as this was a clearance item and that my solution is to contact an upholsterer.
These are the reasons for 3 stars rating: 1) Policies for purchased item should have better customer support. Clearance item or not, stand by your product. It would be completely different if this was 3 months, I will even give it 3 weeks, from the delivery date. But 3 days and no help, that's questionable business practice. 2) JOYBIRD needs to be better with standing behind their quality and craftsmanship. "Our skilled workshop team holds themselves to the highest standards because we care." If this was true, they clearly missed the opportunity here.
The takeaway...shop around. Find a company that truly stands behind their quality and craftsmanship regardless if the item is on clearance or not. Just because their mission statement says it, they need to mean it. "
“Hi Amarin, we are very sorry to hear that you experienced these issues with the buttons of your sofa. We have connected with upper management and got approval to send over a tufting kit to resolve the loose button situation for you. This will be a DIY kit that you can utilize in the future if needed. Please let us know if there is anything we can do to further assist, we are here to help. ”
"My husband & I had the best shopping experience with Kayla. She was personable with every detail about the details about the fabric & the durability of the furniture from beginning to end. She took the time to give us fabric samples & followed up with accurate details. She comes with the highest recommendation!! "
“Thank you so much for your glowing review! We are thrilled to hear about your fantastic experience with Kayla. It's amazing to hear that she provided such personalized service and made sure you had all the information you needed. We truly appreciate your recommendation and are so thankful for your support!”
"I was looking for a mid century style console cabinet and found just what I was looking for at Joybird. Also, a mid century table and chairs caught my attention, and I purchased that, too.
Kimberly was really attentive and helpful. "
“Thank you so much for your wonderful review! We are thrilled to hear that you found exactly what you were looking for at Joybird in Downtown Portland. Kimberly will be over the moon to hear your kind words about her attentive and helpful service. We hope you enjoy your new mid-century console cabinet and table with chairs for many years to come!”
"Joybird blew us out of the water! Loved the quality of the furniture, the different fabrics and colors, and the different styles! The staff at the Portland, OR showroom were amazing! Patrick pointed out great detail and helped us pick the perfect couch for our new house! We can’t wait for it to arrive!"
“Thank you so much for the amazing review! We are thrilled to hear that you had a fantastic experience at our Portland showroom and that Patrick was able to assist you in finding the perfect couch for your new house. We can't wait for you to receive your Joybird furniture and hope that it brings you many years of comfort and style!”
"I wanted to order the ‘quick-ship’ recliner. The website was suggesting that it may not be available so I called instead. They verified that it was in fact available, and we completed the order quickly.
The next day I was prompted to select a delivery date. Very easy! "
“Thank you so much for sharing your experience with us! We are thrilled to hear that our phone support team was able to assist you in ordering your quick-ship recliner quickly and easily. We strive to provide excellent customer service and make the ordering process as seamless as possible. We appreciate your feedback and look forward to delivering your new recliner to you soon!”
"Lauren is amazing . From our first moment of inquiring about a sectional all the way through our purchase a week later. She made us feel at ease and that we could ask ask any kind of question and she was never too busy for us. "
“We are thrilled to hear about your wonderful experience with Lauren! We are so grateful to have her on our team providing top-notch service to our customers. Thank you for choosing Joybird for your sectional purchase!”
"We love the product and the shelves were easy to hang. We would have given 5 stars but the shelves only came with screws, no anchors. Also, there was a large Warning sticker right on the wood shelf that was very difficult to remove. Trying to get the residue off without scratching the wood surface was next to impossible. "
“Thank you so much for your valuable feedback! We're thrilled to hear that you love your new shelves and found them easy to hang. We appreciate your comments about the screws and anchors, as well as the sticker. Your input helps us to continually improve our products and customer experience. Thank you for choosing Joybird.”
"I had specifically asked about the return policy and not once was the restocking fee mentioned, I think this is a shady business practice and ultimately lead me to cancel my order. "
“We're sorry to hear about your experience with our return policy. We apologize for any miscommunication regarding our restocking fee. We strive to be transparent with our customers about all aspects of their orders, and we will take your feedback into consideration to ensure better communication in the future. Thank you for bringing this to our attention.”
"Very pleasant experience at the store, highly recommend."
“We are so glad to hear that Scott was able to assist you and create a wonderful experience. Let us know if we can be of further assistance, we can't wait to be a part of your home!”
"I ordered a couch and had to make a change. I emailed the customer service department, and they promptly responded and fixed my issue. Looking forward to receiving my new couch!"
“We're thrilled to hear that you had a positive experience with our customer service team! Thank you for choosing Joybird. We can't wait for you to receive your new couch and hope you love it as much as we do!”
"Jonathan Saidler was great. Very helpful but not pushy. "
“We are so happy to hear that Jonathan was able to assist you with your purchase. Thank you for taking the time to share your experience with us and allowing us to be a part of your home.
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"Pretty Carpet just wish we could figure out how to get it delivered besides rolling it up!"
“Thank you for your feedback! We're thrilled to hear that you love your new carpet from Joybird. We appreciate your suggestion regarding the delivery process, and we'll definitely take that into consideration for future improvements. Enjoy your beautiful new carpet!”
"I knew what I was looking for and the staff was very helpful "
“Thank you for taking the time to leave such a kind review! We're thrilled to hear that our staff was able to assist you in finding exactly what you were looking for. Your satisfaction is our top priority, and we're so grateful for your support.”
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you so much for your amazing review! We are thrilled to hear that your delivery experience exceeded your expectations and that you are loving your new couch. Our team works hard to provide exceptional service, and we are so grateful for your kind words. Enjoy your beautiful new furniture!”