"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Joybird has the worst customer service, I regret ordering from them. Three weeks for fabric swatches? Rude and condescending staff when you call? It’s going to take over two months for me to get my chair since I ordered swatches the same time I ordered the chair, so I can make an informed choice….utterly ridiculous. Most other companies get the swatches to you in a few days…not three weeks. Beware. "
"I have been on the website 1000 times. So the day I walked into the store in SF, I was ready. But so was Joybird. The experience was smooth and easy and fun. "
“Thank you so much for choosing Joybird and sharing your amazing 5-star review! We're thrilled to hear that your experience with us was smooth, easy, and fun. We pride ourselves on providing a seamless shopping experience, whether online or in-store. We appreciate your support and can't wait to continue delivering the highest quality furniture and exceptional service.”
"Working with my design consultant was a pleasure from start to finish. Amanda's expertise and thoughtful recommendations made the selection process both fun and easy. She was confident in her eye for design, took the time to visit my home and ask great questions, and made my in-store experience great. And she never lost sight of my preferences and ideas. Unlike any other shopping experience I've had before. "
“Thank you so much for taking the time to write this amazing review! We are thrilled to hear that you had a great experience from start to finish. Amanda sounds like an incredible design consultant who truly went above and beyond to make the selection process fun and easy for you. We appreciate that she took the time to visit your home and ask great questions to ensure she understood your preferences and ideas. It's wonderful to hear that your in-store experience was unlike any other shopping experience you've had before. We are grateful to have Amanda on our team and we hope you continue to enjoy your furniture!”
"Such a great experience with Joybird! Can’t wait to get all of our beautiful furniture pieces. "
“Thanks for the great review! We are so happy to hear that you had a wonderful experience with us. Let us know if you have any other questions, we're happy to help. ”
"I was torn between several fabric choices for the sectional I was looking at and a very helpful customer service rep spent an hour with me sending me photos of sofas upholstered with some of my selections, described the fabrics, and helped me put the order in. Above and beyond!"
“Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that our customer service team went above and beyond to assist you in finding the perfect fabric for your sectional. It's our goal to make the ordering process as smooth and enjoyable as possible, and we're so glad we could help you make an informed decision. We truly appreciate your business and can't wait for you to enjoy your new Joybird furniture!”
"I ordered on 12/11 with an estimated shipping date of 1/29. Estimated shipping is now mid March. "
"Eli was extremely helpful and patient all the way through to the buying process. "
“We are so happy to hear that Eli was able to assist you with your purchase. Thank you for taking the time to share your experience with us and allowing us to be a part of your home.
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"Customer service was top notch. I've been searching for the right couch and found it at one of your locations in Philadelphia. Plus my dog loved it and the fabric is pet friendly. "
“Thank you so much for your amazing review! We are thrilled to hear that you had a top-notch experience with our customer service team. It's fantastic that you found the perfect couch at our Philadelphia location, and we're even more delighted to hear that your furry friend approves too! Our pet-friendly fabric is designed to make everyone in your home happy. Thank you again for choosing Joybird Furniture!”
"easy to access chat then a very smooth ordering process! now hoping for a quick delivery of good quality product!! stay tuned...."
“Thank you so much for your 5-star review! We're thrilled to hear that you had a smooth and easy experience with our chat support and ordering process. We appreciate your trust in us and can't wait for you to receive your high-quality product. Stay tuned for your quick delivery, and please don't hesitate to reach out if you have any further questions or concerns.”
"Great assistance with selecting perfect materials and couch."
“Hi there! We are so happy to hear that you had a great experience with us, we hope you are loving your new Joybird piece! Let us know if you have any questions, we're happy to help. ”
"Lino helped us choose our furniture. We experienced no pressure and left feeling great!"
“Thank you for taking the time to share your experience with us! We are so glad to hear that Lino was able to assist you with your purchase. Let us know if you have any questions or need any assistance, happy to help. ”
"Sells rep didn't inform me item was a clearance item and there could be damages on arrival. Lo and behold the sofa came with cosmetic damages and Joybird will not replace since its a clearance item and the damages are cosmetic. Im sorry but I am not a type of person to spend over a thousand dollars for an item that has damages. Beware of Joybirds black friday sales since its not a sale but more of them trying to get rid of clearance items."
“Hi there, we are sorry to hear about your damaged product. We have confirmation that our team issued a replacement cushion order for you and we expect you to receive that by the end of January. Please let us know if there is anything else we can do to assist at this time or if you have any questions or concerns, happy to help. ”
"Ordered over the phone! Great service!!"
“Hi there! We are so happy to hear that you had a great experience with us, we hope you are loving your new Joybird piece! Let us know if you have any questions, we're happy to help.
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"I have had many interactions with Joybird and all have been fantastic. Showroom, online chat, returns… stunning"
“Thank you so much for the review! We are thrilled to hear that your interactions with Joybird have been fantastic across the board. We pride ourselves on being the easiest and friendliest choice for our valued customers, so your kind words mean the world to us. We can't wait to continue providing you with stunning furniture and exceptional service.”
"Found Joybird online and loved the different styles and colors to choose from. Was nervous for not being able to sit on and try out, but the Holt collection did not disappoint! Beautiful and comfortable! Also it came sooner than expected! No hiccups or delays. Everything as promised!"
“Thank you so much for the amazing review! We're thrilled to hear that you love our beautiful couches from the Holt collection. We understand that not being able to sit on and try out our furniture can be nerve-wracking, but we're glad that it exceeded your expectations in terms of both style and comfort. We're also delighted to hear that your order arrived sooner than expected without any hiccups or delays. Your satisfaction means the world to us, and we appreciate your support. Enjoy your new couches!”
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered with our customer service team. We understand the frustration of waiting for fabric swatches, and we apologize for the delay. We strive to provide prompt and courteous assistance, so we regret if our staff's behavior did not meet your expectations. We appreciate your feedback and will use it to improve our services. We understand your concern about the chair delivery time and we apologize for any inconvenience caused. Please reach out to our customer support team with your order details, and we will do our best to expedite the process and provide you with an updated delivery estimate. Thank you for bringing this to our attention.”