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Product & services pricing
3.44/5
Chance of future purchase:
3.71/5
Shipping & packaging:
3.22/5
Customer service:
3.67/5
Return/Replacement policy:
3.25/5
Featured Review


Verified
5/5

2024-01-30

Great Customer Service!

"We spent a lot of Tre's time trying to decide which beautiful sectional would work best in our home! It was a tough choice, but so glad we visited the beautiful showroom in Portland to try out the different sectional options. Tre guided us through the lengthy process with patience, guidance and good humor! It was such a pleasant experience and we are excited to receive our sectional!

Thanks, Tre!!
"


Rep reply posted 2024-03-05
A rep from Joybird , JoybirdFurniture, has responded:

“We are so thrilled to hear about your wonderful experience with Tre at our Portland showroom! It means the world to us that you had such a pleasant time deciding on the perfect sectional for your home. Tre will be delighted to hear your kind words. Thank you so much for choosing Joybird Furniture, and we can't wait for you to receive your beautiful sectional!”


Verified
5/5

2024-01-30

Stellar service at the showroom

"I had done quite a bit of research online but was overwhelmed about making such a large purchase online. I was so happy to find that there is a Joybird showroom in Manhattan. The store lead who helped me was outstanding. He was able to let me know all the things I was wondering (e.g., how much clearance is recommended around a sofa?). He even looked at my floor plan and helped confirm the dimensions I needed. I can't overstate just how knowledgeable he was about everything from room design to the products and recommendations based on my lifestyle. The purchase process was easy, and Joybird has been communicative along the way as my order is being built. I highly recommend."

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Rep reply posted 2024-03-05
A rep from Joybird , JoybirdFurniture, has responded:

“We are thrilled to hear about your wonderful experience at our Manhattan showroom! Our team is dedicated to providing exceptional service and helping you find the perfect pieces for your home. Thank you for choosing Joybird, and we look forward to seeing you again soon!”


Verified
2/5

2024-01-30

A fiasco

"Looking to order one of the Tolson glass-top tables on closeout, I found the shipping rate questionable and inquired several times about why curbside delivery wasn't available. Like the last one I ordered (albeit 7 years ago). Since the table's regular price has skyrocketed to $752, I was told the curbside delivery wasn't available for purchases under $750. The table was on closeout for $422 and was forced to pay a $129 white glove shipping fee.

Shipping was scheduled and the delivery crew showed up with the base, but no glass top. After showing them what they should have delivered, and requesting to check the truck was met with a response of "Nooo...", I discovered the shipping record showed only the base was to be delivered. I refused delivery, called Joybird and am waiting to hear what the resolution will be. Assured that it would be made up to me financially, presuming they find a glass top for that table base...

After seeing echo-chamber opinions online of how Joybird's quality and CS have cratered post La-Z-Boy acquisition, which I find hard to believe, I doubt I'll receive what I ordered and have a hard time getting a refund. But I will be patient (for now) for their resolution.

What a shame.
"

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Rep reply posted 2024-03-05
A rep from Joybird , JoybirdFurniture, has responded:

“Hi Stephen, we're sorry to hear you had a less-than-positive experience with Joybird. We do see that your order has been fully refunded. Please let us know if there is anything else we can do to help mend the situation.”


Verified
5/5

2024-01-30

Great Experience

"Ordered chair on Tuesday and it was available for delivery on Saturday morning. Could track the delivery truck to my house. Chair has met my expectations!"

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Rep reply posted 2024-02-16
A rep from Joybird , JoybirdFurniture, has responded:

“Thank you so much for your amazing 5-star review! We are thrilled to hear that you had a great experience with us and that your chair arrived so quickly. Our tracking feature is designed to provide convenience and peace of mind, so we're glad it worked well for you. We're delighted that the chair has met your expectations and we hope you enjoy it for years to come. Thank you again for choosing Joybird!”


Verified
5/5

2024-01-30

Best customer service experience ever

"Think it’s the best customer service experience I've ever had. Straight forward and efficient, makes me glad I bought a joybird. "


Rep reply posted 2024-02-16
A rep from Joybird , JoybirdFurniture, has responded:

“Thank you so much for your amazing review! We are thrilled to hear that you had the best customer service experience ever with Joybird. We pride ourselves on providing straightforward and efficient service, and it's wonderful to know that it made you glad about your purchase. We truly appreciate your support and look forward to serving you again in the future!”


Verified
5/5

2024-01-30

It was all about the customer service!

"The information provided, follow-up emails to questions, and sincere attempts to satisfy my furniture needs were above and beyond here. I’ve purchase from similar furniture retailers before but this experience was superior in every way. And the communication regarding shipping was thorough and timely. Thank you!"

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Rep reply posted 2024-02-16
A rep from Joybird , JoybirdFurniture, has responded:

“Thank you so much for your amazing review! We are thrilled to hear that our customer service went above and beyond your expectations. Our team works hard to provide helpful information and ensure that all your furniture needs are met. We're glad that your experience with us was superior to other retailers. Communication is key, so we're happy to hear that our shipping updates were thorough and timely. Thank you for choosing Joybird, and we look forward to serving you again in the future!”


Verified
5/5

2024-01-29

Loved Sadie

"Friendly, sweet and accommodating . Easy to work with "

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Rep reply posted 2024-02-16
A rep from Joybird , JoybirdFurniture, has responded:

“We are so glad to hear that Sadie was able to assist you and create a wonderful experience. Let us know if we can be of further assistance, we can't wait to be a part of your home!”


Verified
5/5

2024-01-29

Great Customer Service!

"Response time for sending swatches was good.Choices of fabrics and colors was extraordinary! Can’t wait to receive our furniture from your great company!"

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Rep reply posted 2024-02-16
A rep from Joybird , JoybirdFurniture, has responded:

“Thank you so much for the wonderful review! We're thrilled to hear that our customer service exceeded your expectations and that you had a positive experience with our swatch delivery. We take great pride in offering a wide range of fabric and color options, so it's fantastic to know that you found our selection extraordinary. We can't wait for you to receive your furniture either! Thank you for choosing Joybird, and we hope you enjoy your new pieces.”


Verified
5/5

2024-01-29

Great service and great furniture

"Cynthia Hinnefeld, the store manager in DC, helped me with my choices. She was absolutely perfect. She had great ideas and was a real pleasure to work with. I’m very happy with the Hughes apartment sofa in teal blue!"

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Rep reply posted 2024-02-16
A rep from Joybird , JoybirdFurniture, has responded:

“We are thrilled to hear that you had a great experience at our store in DC. Cynthia is truly a gem and we're glad she was able to assist you with your furniture choices. It's fantastic to know that you're loving your Hughes apartment sofa in teal blue. We appreciate your support and can't wait to continue providing you with excellent service and beautiful furniture!”


Verified
5/5

2024-01-29

Sofa Shopping

"My Daughter & I went in to look at sofas. Daniella was kind enough to show us around and sit on many. We did purchases 2 sofas and am waiting on delivery. I would definately shop here again."

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Rep reply posted 2024-02-16
A rep from Joybird , JoybirdFurniture, has responded:

“Thank you so much for your amazing 5-star review! We're thrilled to hear that you and your daughter had such a great experience sofa shopping with Daniella. It's fantastic that you found the perfect sofas and we can't wait to deliver them to you. We truly appreciate your support and look forward to serving you again in the future.”


Verified
5/5

2024-01-28

Denver purchase

"Cae was super helpful and we loved working with her!"

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Rep reply posted 2024-02-16
A rep from Joybird , JoybirdFurniture, has responded:

“We are so happy to hear that Cae was able to assist you with your purchase. Thank you for taking the time to share your experience with us and allowing us to be a part of your home.


Verified
3/5

2024-01-27

Somewhat Satisfied

"Salesperson in store was great however tracking for items is poor."


Rep reply posted 2024-02-16
A rep from Joybird , JoybirdFurniture, has responded:

“Thank you for sharing your experience with us. We're glad to hear that you had a positive experience with our salesperson in the store. We apologize for any inconvenience caused by the poor tracking of your items. We understand how important it is to keep our customers well-informed throughout the process. We appreciate your feedback and will work on improving our tracking system to provide a better experience for all our customers. If there's anything else we can do to assist you, please let us know.”


Verified
3/5

2024-01-25

Don't ask for a review 4 weeks before the product arrives.

"See above. And don't require minimum characters."

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Rep reply posted 2024-02-16
A rep from Joybird , JoybirdFurniture, has responded:

“Thank you for providing your feedback. We apologize for any inconvenience caused by our review request timing. We understand that receiving a review request before receiving the product can be frustrating. We appreciate your suggestion regarding the minimum character requirement and will forward it to the appropriate department for consideration. We value your business and hope to provide you with a better experience in the future.”


Verified
5/5

2024-01-22

Jessica Moss was excellent

"She was extremely patient with us as we were very undecided. "

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Rep reply posted 2024-02-16
A rep from Joybird , JoybirdFurniture, has responded:

“We are so glad to hear that Jessica was able to assist you and create a wonderful experience. Let us know if we can be of further assistance, we can't wait to be a part of your home!”


Verified
5/5

2024-01-25

Great customer service

"I just ordered my second Joybird sectional and wanted to go with a different model that suited our household better. I love my old one and didn't want to give up the things I loved about it. I sent an email to the customer service detailing this and stating I wasn't willing to give up more than 30% of my "comfiness level". They got back to me promptly with a personal description of what the sofa feels like and how it stands up to dogs jumping on it. But they also brought receipts! Detailing the precise numerical values of how much more firm the cushions are compared to my first couch. That is exactly the kind of response I needed to make my choice. It was a small interaction but a great example of how a company should respond to a customer when they are in a business where people regularly buy furniture without having ever seen it in person. "

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Rep reply posted 2024-02-16
A rep from Joybird , JoybirdFurniture, has responded:

“Thank you for taking the time to share your experience with our team. We are so glad to hear that we were able to assist you and answer all your questions regarding the firmness of your sofa. Please let us know if there is anything else we can do to further assist, we are here to help. ”